Andy Andrews didn't inherit a trail book. He left accounting because it bored him, spent five years learning his craft as a broker, took a leap of faith, and built Capital One Financial Services into a full-service, deliberately diversified brokerage in Walkerville, South Australia.
The morning after winning Young Business Owner of the Year at the LMG Awards, he sat down with Erin Manhood for a genuinely candid conversation about what it took to build one of SA's fastest-growing brokerages.
In this episode, you'll hear:
The tipping point that tells you it's time to make your first hire
Why referrals and relationships outperform digital strategy for building a resilient book
How Andy runs a full-service brokerage across residential, commercial, SMSF and private lending
It’s an honest conversation about growth, boundaries and what it really means to back yourself.
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Show notes:
00:27 Andy reflects on winning Young Business Owner of the Year at the LMG Awards
01:46 Inside Capital One Financial Services: Walkerville office, team of six, and the expansion next door
02:55 The intentional strategy behind full-service diversification: residential, commercial, SMSF and asset lending
05:00 Accounting to broking: why relationships beat numbers every time
07:30 The tipping point for your first hire, and why Andy wishes he'd done it sooner
10:00 Building a referral-led business: how mums, dads, brothers and sisters become clients
12:00 What success really looks like: growing client property portfolios, not just writing loans
14:00 Two pieces of advice for young brokers thinking about going out on their own

The broker who still picks up the phone every morning (and why it’s a game changer)
39:05

The brokerage that started in a garage (and never looked back)
53:38

What it takes to build — and protect — a broker brand: inside Elders Finance
14:09