JFDI just F-ing do it is the theme for this episode. Rachael and her team talk to lots of business owners in the same boat day after day and some of the messaging she’s providing, she provides so often that she thinks she needs to emphasise it to the world. 

This episode looks at encouraging owners to set boundaries and say no to requests that don’t serve their business or personal goals. Yes you want to do the right thing by your customers but to what extent? You cannot sacrifice your business goals, your bottom line and your staff culture just to keep the customer happy at all costs. Sometimes you can bend to meet their needs if you’re not compromising too much but keep the customer is not always right and sometimes they need to just take a hike!

Takeaways

• You are the boss of your own workshop and dictate how it runs. 
• Sometimes customers can put financial and personal stress on your business. 
• Refer these customers to someone else. 
• Maintain your integrity and look after your company goals, culture and your bottom line. 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

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