Stop putting in more time on the tools than your top techs

It's so common business owners never taking breaks and in fact spending more time on the tools than their top techs. You tell yourself you care the most and it's your business and you need to set an example but your business cannot move forward if you're doing this, plus you're likely to get burnt …

Staff turnover dramas and how to manage when you're everyones 'mate'

Staff turnover can be crippling for businesses you put so much time and effort into finding someone and training them and then you're at it again. It's a real problem for a lot of Auto Repair shops in the current climate Rachael delves into ways to help. Also, everyone wants to be tight with their…

The hidden cost of a covert cover-up

Sometimes you can have enough cash flow in your business to the point where it can be covering up aspects of your management system that could eventually sink your business or cause real problems. Listen in to Coach Dean Evans explaining the hidden cost of a covert cover-up and what you can do to s…

How to grow your business by 20% in 2024

Stop idling on the spot and grow your business by 20% + in 2024 join Rachel to find out how to stop your workshop from running on the spot.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop…

Helping customers trust mechanics again Janelle Gonzalez

Janelle has spent the last 8 years helping over 100 mechanics start and grow successful mobile mechanic businesses.  Her mission is to help Australian's trust mechanics again by changing the lives of hard-working mechanics and guiding them to success. She has achieved that in her own life with a p…

Keeping your cool in stressful situations with AFL star Nick Dal Santo

Nick Dal Santo first came onto the AFL scene after being drafted to St Kilda at the end of 2001, making his debut in the 2002 season. Since then, he did not look back, playing over 320 games in his career as a skillful midfielder. He was selected in the All-Australian team three times, in 2005, 200…

Are you getting in your own way and preventing yourself from doing well financially

Sometimes we presume things about customers, we can tell ourselves stories like they’re expecting bottom dollar, they only want the minimum service available to get them back on the road again, the list goes on.  This is simply not the case, many people want to keep their car in tip top condition …

The absolute headache caused by negative customer reviews and someone buying into your business

Unfortunately in this day and age anyone can review your business on Google, it’s quite a frightening prospect that a competitor or someone you didn’t meet eye to eye with could actually affect your reputation and ultimately your bottom line in this way.  Let Rachael guide you through the tricky t…

How systems will make your life better and your holidays longer

Lots of us go from day to day so busy and chasing our own tails. That is one way to do it and there’s nothing wrong with that. You probably often find it impossible to leave the business because there are too many fires to put out on a daily basis. This was life for Chad and Sarah until they change…

How to effectively resolve conflict with customers and staff with Dean Evans

What do you do when you get push back from a customer and things get heated or staff don’t toe the line and begin to cause problems for you and the rest of your workshop? Join Dean Evans for his crash course in how to resolve conflict effectively.  Whispering Loudly, The Workshop Whisperer's Podca…