Is Your Team Culture Repelling the Best Candidates for Your Job?

You can write a glorious job add and have a killer interview process but if the vibe in your shop isn't conducive and attractive to top candidates they won't hire you as their employer plus how your  technicians darting out to the front desk could be damaging your bottom line.  Whispering Loudly, …

Boosting Productivity Without Micromanagement

Do you feel like you’re always looking over your staff? Stressed that if you turn away for too long it will all go pear shaped? Probably with good reason because you’ve put pout many fires before.  Rach dives into useful strategies that will not only get you off the tools and out of the micromanag…

Communication, Your Key to Success

A successful workshop and also family dynamic is based on clear, honest and effective communication here we dive into that as well as how to master customer service, and strategies for attracting female technicians to the industry. Make your Auto Repair Shop a vibe for both employees and your custo…

You Have Winner Potential, So Why Do You Still Not Back Yourself?

You have good margins, you've been doing this a while and doing it well, your team trusts you and your customers love you so what's the only thing standing between you are wild success? It's you. That's right you're the only thing standing in your way so it's time to back yourself fully and complet…

Just F**king Ask for Help and Let 2026 be Your Year

Here Rachy offers a plea, please ask for help before it's too late. We can completely turn your business around but the earlier you understand and acknowledge you need help the better the outcome will be for you. There are red flags in business you can see that Rach will point out that show you are…

Experience Success Beyond Your Wildest Dreams

Often you’ll hear from Rach extraordinary stories of success but Laura and Bec are here to share their stories with you of growth and complete transformation. Move from struggle to success in business, get your life back and achieve extraordinary financial success. These success stories also show y…

Messing Around with Meta and Replacing Lost Customers

Honestly there are so many ways to spend lots of money on marketing in 2025, lots of them will net you no result too so it's a good idea to exercise caution. Rach delves into Meta changes recently and her experience of what works. We also dive into the four-day work week, the importance of empoweri…

How to Dissolve Workplace Conflict

Workplace conflict is complex but we as leaders must seek resolution. Here Dean shares five principles derived from martial arts self-defense that can be applied to manage and resolve and dissolve conflicts effectively. These principles focus on understanding emotional dynamics, validating feeling…

Is Your Service Advisor Selling Effectively?

They’re not just someone to answer the telephone and put through the paperwork Service Advisors can be so much more for your business. They should be a well oiled machine that enhances the customer experience, makes them feel seen and brings in more business at the end of the day through added serv…

Creating Your Plan of Action

Most Auto Repair Shops don't really have a game plan for how the year is going to roll out and the gaols of the business which is a big mistake. Rachel Evans chats about the need for regular planning sessions, how to encourage team involvement and the significance of setting meaningful goals.  Rach…