Creating Your Plan of Action

Most Auto Repair Shops don't really have a game plan for how the year is going to roll out and the gaols of the business which is a big mistake. Rachel Evans chats about the need for regular planning sessions, how to encourage team involvement and the significance of setting meaningful goals.  Rach…

Making More Money Won't Solve Your Problems

Are your finances shaky? Don't worry we're here to dissect why. Finance guru Adele Martin, The Money Mentor takes you through what might be holding you back in terms of getting it together money wise. She has some amazing, varied and highly practical advice that can be easily understood and impleme…

Almighty Margins

Rachel Evans addresses common questions from auto repair shop owners, focusing on the importance of understanding markup and margin for profitability, as well as navigating the complexities of apprenticeship and employment decisions. Many accountants don't discuss markup and margin with you, they l…

Hiring: The A Team

It's a large pain in the backside, another team member leaves and you have to recruit AGAIN. Also the painful process of working through the candidates that do apply to find the right fit for the team or in fact you can find one. Let Rach tell not only attract A players but how to keep them and how…

Navigating Business Without Burnout

You might think you're going along ok, maybe you're sort of lacking in motivation at the moment, maybe you're lacking in energy or feeling overwhelmed at certain junctures. Have you considered you may be burnout? Or on the road to burnout. Once you get there it's a long climb out so listen up while…

Get Customers to Stop Saying 'Can't'

Wow there's a tongue twister! But seriously it grows tiresome doesn't it?  Watch as Dean introduces you to the 'ladder of commitment' to help service advisors navigate customer conversations effectively. Here we outline specific steps to gain customer authorisation and emphasise the significance o…

Your Inaction Is Costing You

What is your inaction costing you? In the case of a business the price tag can be hefty. Overcoming procrastination and fear are the keys to unlocking infinite success within your Auto Repair Shop. There is no safety in staying stagnant when everyone else is moving forward. Rach relays that even me…

Why Motivation Isn't Enough

What’s more important than motivation you might ask? The spark that ignights a great idea and puts a pep in your step? Discipline and the ability to see it though because why the spark is important, it fades but you have to see this mission through and disciple is the key to help you do that and ti…

Profit Over Fear: Rachel Evans on Pricing, Hiring, and Smarter Business Decisions

Raising prices in a cost-of-living crisis can feel terrifying, but as Rachel Evans shares in this Workshop Whispers episode of Whispering Loudly, fear-based pricing keeps you stuck in struggle. She breaks down how to shift from emotional decisions to profit-driven strategies, and why understanding …

Four Days, Full Potential: Rachel Evans on Reshaping Workweeks and Retaining Talent

Working six days a week for two years straight might feel like the only way to keep your shop alive—but at what cost? In this episode of Whispering Loudly, Rachel Evans, the number one automotive business coach in the aftermarket, tackles one of the biggest questions workshop owners face: How do yo…