Training New Staff and Getting Off the Tools Effectively

Hiring a Service Advisor who is completely green isn’t the worst idea if they’re a great personality fit for the role. Rach takes you through the hoops. Also what happens when you're ready to move off the tools and you're worried it will impact the workshop and morale, discover effective strategies…

Managing Apprentices and EV Insights

Here we share insights on remote team management and how to make that work. Also we dive into apprenticeship challenges and how to navigate them as well as preparing for the electric vehicle revolution in auto repair. How much should we invest in prepping our workshops to deal with these vehicles a…

No One Cares About Your Excuses, Fix It Anyway

Ok stop it now, stop whinging about everything that's going wrong and getting others to say 'poor you' then doing nothing about your problems and just repeating the cycle.  Misery loves company and people will sympathise or others will repeat it to you and tell you what you want to hear, don’t try…

Pressure Proof Leadership - How to Stay Calm When Everything's on Fire

Pressure is a privilege the better you get at whatever you do the bigger problems you’ll be asked to solve running a workshop or running out to 90 000 people like AFL Star Logan Evens does. Logan points to the fact that you must have self belief and Dean emphasis that you really need to have a scor…

How Do You Stop Bad Energy Spoiling Your Workplace Culture?

How do you become a better leader? Rach drives into becoming comfortable with the fact that you can't always have certainty regarding your decisions. Also, you've built an extraordinary culture and you're really proud of its but what do you do when you have someone's energy bringing the team down. …

Reputation Starts in the Workshop Not Online

Reputation starts in the workshop not online. Here we’re joined by AFL Star Logan Evens he shares his thoughts on lack of performance verses really showing up and how that bleeds through to your overall reputation. Are you running your workshop to capacity and pushing staff too much or too little?…

When the Service Advisor Takes Charge

You want your service advisor to take charge and be loved and revered by customers and techs alike but what happens when they start taking licence handing out discounts and acting without authority? Rach weighs in. Also what about a booked out workshop with nothing left to spare? What do you do whe…

Busyness: How Staying Busy Is the Slow Way to Go Broke

"I'm Busy!" lots of people wear busyness like a badge of honour but it's not, it's a slow way to go broke. Tune in to discover how to transform your business mindset and achieve success without the chaos. It's a lesson in leadership, delegation, and finding balance. Whispering Loudly, The Workshop…

Your Standards Are Too Low — and it's Costing You

When you're recruiting you need to really make sure you're hiring someone with the right personality profile for the job it's not just about previous experience in fact you're better off to have someone with the right personality profile for the job rather than previous experience because they're u…

David Watts: Excelling in People and Project Management

Rachel is always looking for ways to innovate and create change for the better at the Workshop Whisperer. One of the things she's done recently is create a couple of roles within the business that needed to be filled but she didn't want to conform to old titles and the limitations that went with th…