How Do You Look Online and Knocking Back Customers

Is your website stuck where it was 4 years ago? Have you put any photos on socials lately? It’s time for a little re-fresh if you haven’t. We also cover busy workplaces with turnover that’s not showing profit and customers who get too demanding with you and what to do about them. Whispering Loudly…

How to Let Go Without Losing Control

Letting go sounds simple—until things start slipping. Dean and Rach unpack why control is hard to release and how to step back without losing performance or standards. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find …

Play the Game and Win: Tips from a Master

We become mechanics and we’re incredible technicians but then the business causes a need for us to step intro a new role, one of an inspirational coach and leader. It doesn’t happen overnight and it certainly doesn’t happen on an island you need to seek of people who have done it successfully befor…

From the Comfort Zone to the Growth Zone

AFL Star Logan Evens joins us to show how little changes can create an epic ripple effect that builds long term success. None of us like change but none of us want to stay in the same spot either never moving the needle, never making any changes to our bottom line. Even if you stay still you’re eff…

Why You See Things Differently From Your Customers and Should You Open on a Saturday?

You're really sensitive about your business, it's often really close to your heart because you started it from day one and you're so closely tied to it but Rach has some advice about how your customers see your Auto Repair shop and it may surprise you.  Are you a tad stretched financially? Would o…

Build Customer Loyalty, No Discounts Required

Here Rach dives into how to effectively make your customers fall in love with you so they come back time after time, no discounts required! Also an employee that is wildly productive but doesn't follow processes? What should you do about that? It can be a problem because their output is great but t…

Training New Staff and Getting Off the Tools Effectively

Hiring a Service Advisor who is completely green isn’t the worst idea if they’re a great personality fit for the role. Rach takes you through the hoops. Also what happens when you're ready to move off the tools and you're worried it will impact the workshop and morale, discover effective strategies…

Managing Apprentices and EV Insights

Here we share insights on remote team management and how to make that work. Also we dive into apprenticeship challenges and how to navigate them as well as preparing for the electric vehicle revolution in auto repair. How much should we invest in prepping our workshops to deal with these vehicles a…

No One Cares About Your Excuses, Fix It Anyway

Ok stop it now, stop whinging about everything that's going wrong and getting others to say 'poor you' then doing nothing about your problems and just repeating the cycle.  Misery loves company and people will sympathise or others will repeat it to you and tell you what you want to hear, don’t try…

Pressure Proof Leadership - How to Stay Calm When Everything's on Fire

Pressure is a privilege the better you get at whatever you do the bigger problems you’ll be asked to solve running a workshop or running out to 90 000 people like AFL Star Logan Evens does. Logan points to the fact that you must have self belief and Dean emphasis that you really need to have a scor…