Your Front Desk is Your Secret Weapon to Success

Some Service Advisors or front desk staff are great with customers but they don't deliver results for your bottom line, Rach delves into why this is. It's 2pm already but you haven't achieved a thing in regards to the big picture. Where does the time go and how do you put a stop to this happening d…

Ignore This at Your Own Peril

You're probably in business because you're a person of action! You love the excitement being on the job brings and you love running your own outfit. You can actually do so pretty easily with your head in the clouds in terms of knowing your numbers if all the bills are paid and you're not in the red…

When a Full Workshop Still Isn't Working and Lacking Success Despite Labour Rate Rises

You have a full workshop but the bank account doesn't reflect it, where to now? Also you've put up your labour rate but what happens if you don't see that reflected on your bottom line? Rach investigates and delivers solutions.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titani…

Are You At Risk Of Losing Everything - Key Person Risk

Have you got systemisation overwhelm? It can be a lot thinking about how on earth you are meant to make your shop run without you. Where do you even start with systemisation? Rach breaks it down and makes it easy to understand. Also are you at risk of losing everything if a key member of your staff…

Effective Bosses and Enforcing Standards

You've got systems in place but how do you get your team to follow them? Also when just getting the job done isn't enough, enforcing standards in your workplace isn't easy but it's necessary and you don't have to stand for people who just want to get the job done to the lowest common denominator.  …

What's in a Name - Foreman vs Leading Hand and Make More Money, Have More Time Off

What's in a name? The difference between calling someone a Foreman vs a Leading Hand, what it means for them as an employee and what it means for you as their boss. Also, how can you make the same amount of money but have more time off? Rach has the solution.  Whispering Loudly, The Workshop Whisp…

Execution Discipline: Why Good Plans Fail in Real Life

You’ve got the plan—but somewhere along the way, things drift. Dean and Rach break down why execution fails in real workshops and how to build consistency that actually sticks. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventav…

How to Remain Calm Around Tax Time

People can get really stressed about tax time, tax debts and how to handle it all but it's really something you need to master. Accruing tax debts that compound is not good for you or your business so Rach has come to help out.  Rach dives into strategies to get your tax under control and guess wh…

Your Team Have Processes, So Why Are You Still the ‘Go To’

Still the go-to for everything in your workshop? Rach unpacks why your team keeps coming back to you—even after you’ve trained them—and what’s missing between explaining the job and them actually owning it. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic D…

How Do You Look Online and Knocking Back Customers

Is your website stuck where it was 4 years ago? Have you put any photos on socials lately? It’s time for a little re-fresh if you haven’t. We also cover busy workplaces with turnover that’s not showing profit and customers who get too demanding with you and what to do about them. Whispering Loudly…