Expanding Your Business

When is the right time to expand my auto repair shop to a second location? This is the question asked by so many Auto Repair Shop Owners, here Rachel dives into what you need to weigh up to divide whether now is the right time to expand nor not. It’s not a decision to be taken lightly! Rachel discu…

Boosting Team Morale in a High-Stress Environment

Running your workshop can be hectic for the owner and staff. Customers are demanding, staff politics can cause dramas, scheduling changes last minute can put extra stress on staff too. Here Rachel dives into strategy behind keeping your team happy and keeping them motivated whilst encouraging them …

Setting Fair Pricing

Here, Rachel discusses essential strategies for Auto Repair Shop Owners, focusing on pricing, managing costs, and effective communication with customers. She emphasises the importance of setting fair prices that ensure profitability, the need for regular price adjustments, and how to communicate th…

Embrace the Chaos and Lead with Confidence

In this episode of Whispering Loudly, Melanie Sargeant and Rachel Evans discuss the importance of embracing chaos in the automotive repair business, especially during challenging economic times. They emphasize the need for auto repair shop owners to make logical decisions based on data rather than …

The Calm Leader: Strategies for Stress Management

In this conversation, the hosts discuss the psychology of leadership, particularly in high-stress situations. They emphasize the importance of remaining calm and effective as a leader, the role of awareness and adaptability, and the significance of empowering team members to handle stressful moment…

Flex Your 'No' Muscle, Stop Saying Yes to Everything

JFDI just F-ing do it is the theme for this episode. Rachael and her team talk to lots of business owners in the same boat day after day and some of the messaging she’s providing, she provides so often that she thinks she needs to emphasise it to the world.  This episode looks at encouraging owner…

Managing Family and Business Boundaries

In this episode of the Workshop Whisperer podcast, producer Mel and Rach discuss the importance of rest, setting boundaries, and avoiding burnout while balancing business and family life. They emphasize the need for trust in team members, the significance of creating new habits, and the benefits of…

Identifying and Overcoming Workaholic Tendencies

In this episode of the Workshop Whisperer podcast, producer Mel, Rach, and Dean discuss their experiences on the road, touching on hotel antics and the challenges of travel. The conversation then shifts to the topic of workaholic tendencies, exploring the impact of workaholism on personal and profe…

Customers you can do without

In this day and age we're all going the extra mile to give our customers the best service possible both personally and on their vehicles but what happens when it all goes south and we're getting customers we can do without regularly, to the point where it's really affecting the day to day running o…

Handling Difficult Customers Without Discounting

In this episode of the Workshop Whisperer podcast, producer Mel and Rachel discuss various challenges faced by auto repair shop owners, including how to handle clients who frequently ask for discounts and how to deal with late payments. They emphasize the importance of valuing one's work, setting c…