In this episode of The Paul Taylor Podcast, I sit down with Jason Silver, author of "Your Grass is Greener," for a masterclass in building thriving workplaces and meaningful careers. Drawing from his extensive startup experience and behavioural science background, Jason challenges conventional wisdom about leadership, revealing why hiring for character trumps skills and how excessive consensus-seeking can paralyse organisations. We explore fascinating personal experiments in mindfulness and productivity, dissect the subtle ways workplace decisions go wrong, and uncover how giving people true autonomy can transform both results and job satisfaction. Whether you're leading a team, building a company, or seeking more fulfilment in your career, this conversation offers evidence-based insights and practical strategies for creating better outcomes at work and in life.
Key Topics:
Start-up Wisdom: What works and what doesn't in growing companies
Character-Based Leadership: Why values matter more than skills
Personal Development Experiments: Learning from personal experiments and failures
Mindfulness Practices: Making meditation and journaling work for you
Workplace Decision-Making: Moving past endless meetings and consensus
Professional Autonomy: Letting people choose how they work best
Behavioural Science in the Workplace: How our brain affects workplace choices
Key Takeaways:
Choose people based on who they are, not just what they can do. Remove those who don't match your values quickly.
Don't wait for everyone to agree. Have healthy debates, make clear choices, and move forward.
Write down your goals each morning and reflect on your day each evening.
Look out for people who say they support decisions but don't follow through with actions.
Give your team freedom to choose how they complete tasks, rather than controlling every step.
Try to find information that challenges what you think you know, rather than just confirming it.
Make people and culture your top priority, not just an afterthought.
Connect with Jason Silver:
Learn more about Jason Silver
Jason Silver on LinkedIn
Jason Silver on Substack
Jason Silver's Book
Connect with Paul Taylor:
Learn more about Paul Taylor
Paul Taylor on LinkedIn
Paul Taylor on Instagram
Paul Taylor on YouTube
Support the Podcast:
If you found this episode valuable, please consider subscribing, rating, and leaving a review on your preferred podcast platform. Your support helps us reach more people with important conversations like this one.
Share this episode with someone who might benefit from hearing it—emotional eating is more common than we think, and this conversation could make a difference in someone's life.
It is very hard to disagree. You'll hear this when you hear people talking about decisions. Paul, can you agree to this? Paul? Can I get your agreement on this? What needs to be true to get the room to agree. We don't need agreement. The better we disagree, the faster we decide.
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It's a silver Welcome to the podcast.
It's great to be here. Thanks for having me excited the chat all the.
Way from Toronto. What's the weather like over in Toronto?
Now you've just at the tail end of spring.
It's amazing. Actually it's usually called here around now, but today was twenty four degrees, nice breeze. Its beautiful.
So Canadians talk canadianstock centigrade.
I mean, we could do fair night if you want, but yeah, my brain works in celsius.
Ah. I didn't realize that that Canadians were celsius slice centigrade.
I know, it's weird though, So we're metric everywhere, but human weights and heights, Like I could tell you my height in feet in inches, yes, but I have to start to calculate it in centimeters. I don't know why, but if you ask me how far away something is, I'll answer in meters.
That's very like the UK. That's right, so and and and it's weird.
And it's interesting living in northern Ireland, right because everything is in miles in the north, and then you drive over the border into the size that Republic of Ireland and everything's in kilometers. But you know, I've grown up in feet and inches talking about height, but also in miles. But interesting, having lived in nausea for twenty years, I'm not fully metric. Apart from the height thing. I always still have to.
Trans feed anytime I get an official form. It's like how many centimeters are you? I'm like, oh good, God.
Like here he does.
So to tell us a little bit, this one is a little bit different. This podcast. We're really going to talk about work and life and kind of getting what you want with what you have, which is I really like and I love the type of your book, The Grass is Greener, So tell us a little bit about your background professional background, because it's it's quite interesting and I think audience members will get why I'm talking to you once you've talked through that.
Cool.
Yeah, happy to I mean, it's one of these things where like every time I explain it, looking back, it feels like I have this well whole idea, like a good idea in my head of this is the path. And at the time it was still is kind of a bit all over the place, but high level dan to where we are today. Engineer by training did a mass was an engineering thought. I was going to be very technicle worked as an engineer for a while software hardware. Wanted to learn business, didn't want to go back to school. I joined a startup and said, hey, I think I can do business. Nothing on paper says I could do business. How about I just come here and work for a little while for free, and let's see what happens. No R no foul. Got very lucky. Executive team there kind of took me under their wing and I got to like, sit here, don't talk, take notes, treatment, but I could sit in all the rooms. So I learned about fundraising, commercialization, deals, all that kind of stuff. It was awesome. From there, I jumped founded my first company. It was like a double you know, happy with it, didn't retire at the age of twenty two. Wanted to go bigger, so did that, went the conventional route, raise VC money, you know, hired up a team two and a half years, maybe a chat for another podcast where we could talk about if you want that company crashed. Lots of learnings out of that. One thought my career was over. You know, no one's ever going to hire me. I'm a total failure? Or what I to do now? And one of my investors, whose money I almost entirely lost, calls me up one day and says, I met this team. I think you should have a chat with them. It was the folks at Airbnb back before Airbnb was. Airbnb joined there when it was you know, a few hundred people got to experience the ramp up to thousands and see what that was like, which was incredible. Left there became the COO of an AI company, back before AI was the cool thing to do and everybody was doing it, and we built that up from the ground floor again, which was really amazing. And now I spend the majority of my time advising other founders, other executives, you know, scale ups, larger corporations, on how to build teams that people are both love working for and are incredibly high performing, which sometimes feels like an oxymoron. And I had this book come out in September, which has been crazy exciting. Never thought I would write a book, you know, all about how to enjoy your job more and how to tactically accomplish that. So it's not just a bunch of platitudes that you know, we all know, like find a job you love, You'll never work a day in your life, like thank you. Go find me one person for whom that's true. Like it. You know, what what can I actually do tactically?
Yeah?
Very cool, I'm here talking to you.
So the startup, the startup ward is a very interesting world, right, So I had a startup, rese some money and you know it's fucking all encompassing, isn't it. It's a pretty full on Please, what were the big lessons that you learned from working in because you've worked in a couple of different startups.
Right, anything that's big that has.
Come out of that startup word that you can apply across the board.
That's a hard question. Yeah, the answer is yes, And I'm struggling. It's like the ideas are rushing out of my mouth and all getting stuck. You know, to pick one is hard. Maybe I would pick one from it. I pick two, you know, one from Airbnb. Maybe they're both kind of airbnb ish. But I've kind of learned I'm a very people first person. Now, you know, you tell me a problem. I work with my clients. They tell me we're not hitting our sales targets, or the engineering team's not moving fast enough, or revenue isn't where we want it to be. And where a lot of people will start unpacking. You know, what's the market, what's this? What's to that? I'm like, who are the people involved, what are they trying to accomplish, what does that look like? And what's getting in the way for them? And this is kind of backwards to the way that I thought about it coming up through my engineering background, where it was very much like what's the problem, how do we solve it? And people are one of many inputs to solving it, but like they're interchangeable, you know, you take me, you take you, you swap us around. We can get the job done. I think that for me that has proven out to be incorrect. And you know, focusing on the people is that old saying. You know, you take care of your people and they'll take care of the problems. I really think hard about how we're building a team around people to what I love doing. How do we make sure that people are feeling fired up to do the work even when it's hard. How are they able to do the best work in their careers. I think it's not easy to put people in that position and sustain it over time.
A comment on that, and before you get onto the second one.
I just did a bit of work with a company in the state.
It's called One Life Fitness, So they're a fitness chain that have grown pretty quickly and done an amazing job in the fitness industry and just got bought out by VCS and I spent I did a half day with the entire leadership team, got to know the owners of business, and then I went out to their convention and did did three days with all their their kind of key staff in there. And the thing that really struck me I saw it in the first half day that I did with the leadership team, but then just being there with all the people was just how focused they are on people and they had they had actually a twin focus on mission and people, so they were very passionate about the mission. But Jesus today look after their people and were genuinely concerned about their people, and they're I think one of the biggest success stories in the fitness industry.
Of lit.
There's a lot that have flindered, but these guys have grown really quickly but kept the culture. And it was just amazing just how much talk there was about culture, culture, culture, people, people, people.
Yeah. Yeah, I think it's usually important, you know, we we're saying it. Airbnbs online is Brian Cheski, the CEO, was like, don't fuck up the culture. Pretty simple role, you know. And so you're going to scale, the culture is going to change, but don't screw it up. And to not screw it up, you've got to be talking about it constantly. You've got to be hiring against it. And culture isn't like, oh, we have a ping pong table in like free food. You know, that's not culture. Those are amenities. Culture is like how do we show up for each other? What's the work environment? Like how do we treat each other when we're at work? You know, I think these things are important and often overlook they get the like soft skill Moniker, and I think it's the opposite. You know, you go to companies, a lot of companies, and I'll show me your values. I'll ask the question. Right, we have a tough decision. Should we work with this customer or not? Should we grow into this market or not? Do we hire this leader or get rid of that leader? First question, show me the values. Why are you asking me this question?
Oh?
You know, if you're not using your values to make decisions, they're just like a nice piece of art on the wall. And for me, when you have five, six, seven, eight nine values, they're not doing anything for me. Values are something where it's like, I'm prepared to pay a price to adhere to this value. And if I'm not going to pay a price for it, why am I writing it up there? And by price, I mean maybe we're not going to work with this customer because they provide a product that isn't align with our values that's going to cost us something. Maybe I'm not going to hire Paul because you know, he's a great guy and he's highly skilled, but he just doesn't match our culture in the way that we work here. Nothing wrong with him, but you know, we're letting go of where we're not going to hire a person who could be really great. We're not going to go into a market because it doesn't matter of ours whatever it might be. You know, I really like to have people think about values through the lens of what are you prepared to pay a price for? And if you're not going to pay a price for it, it's not a value. They're easy to hop hold and everything's going great A lot harder when things are going well.
I love that that we're in violent agreement on that.
I love your what he.
Prepared to pay a price for? I've never thought it through that lens. But when I work with organizations, particularly leaders leadership teams, and especially the big organizations, I will often say, right, stand up, who can tell me the purpose of the mission statement of this organization? Right? And a bunch of people stand up, and I say, remain standing if you can get a word by word for beatum. And then and then some people sit down and say, remain standing if you're willing to put a thousand dollars on it one way, bet right that if you get one word wrong that side and most of the room for you in set time, you probably collected lot. And then I do the values, And my whole thing is that values are not. You know, a lot of people there. It's just a backslapping episode, isn't it. Or they're bringing these external consultants and they get these values that seem really cold, but their behavior is not congruent with their values exactly. For me, mission is where you're going, and values is how you get there.
And I'm so interested in how you get their story. I think that for me has been the you know we talked behind crashed the company you were kind of asking about, like the second lesson. You know, I think it's some morphed version of when you're in startups, like it is an ego buster. I have failed in every possible business way that you can imagine, and I'm still standing and things are still going great, and you know, you think that like, oh, this failure is going to get me. If this goes wrong, my career is over. If this happens, I'm done. Not really. People aren't paying as much attention to you as you are to yourself, you know, And there's there's always a good story, so long as the way you got there is aligned with your values to bring the conversation full circle, And you know, I think that's why, like I was shocked when the investor, I'm like, dude, I lost all your money, what are you doing me a favor for And he's like, I watched the way you did this. That was the right way to do. It's not a fault at the company crash. Sometimes it works, sometimes it doesn't. You know, you were a human throughout it and trustworthy throughout it, and you did it the right way and for that reason, I would recommend you for anything. And I was like, ah, you know, I thought it was all about the outcome, and now I think a lot more about the process to get to the outcome. What do the steps look like, what's going on day to day for you? This was like the genesis of the book and just really being more focused on you're doing the right thing. Sometimes you win, sometimes you lose, but like overall, it's gonna be a win when you're proud of the steps that you're taking hard to do.
A couple of questions are a comment on that and what you just said, people are not paying as much attention to you as your paying to yourself. That is a message that needs to be imprinted in every single teenager's brain around the world, right particularly with today and social media, because it's a hard one. I think it's a you know, this is a massive tangent, but that that is a a massive driver of people just being in their own heads and thinking everybody's looking at them, thinking about them, judging them, all that stuff, when in fact, everybody's too busy in their own heads thinking about what others just thinking about. But to bring it back to again, you talked about values. You talked about essentially, what that investor was saying was that you had good character that you know throughout those tribulations. I will often talk an album for a while. Actually I should talk about this a bit more about Shackleton. You're familiar with, arn't Shackleton? And that I mean, for me, if listeners haven't heard this story, the story of endurance is, I think, and leadership lessons, right, I've got actually a book right behind me about leadership lessons from the whole Shackleton thing. But Hayes big thing was hiring on character, because you can teach skills, and he purely hard on character. And one of his other things was sabby haring and faring that as soon as he realized that the person was not of the right character, didn't fit the values. Then he got rid because he knew that. You know, he did not actually know what he was going into, but he knew was going into something that was bloody difficult.
Right.
The more uncertain the path, the more certain you want to be about the people. Like I think, it's yeah, it's that simple. You know, I don't know what we're going to hit. Let's make sure that we're aligned on the way we think through problems, not the same. Last thing I want is ten other me's going with me on a journey. I'm like, that's that's not going to go great for anybody. But I want ten people that are aligned with my value so that I know when things start to go wrong, we're not going to be pushing each other down. We're going to be looking for a way to, you know, pull all of ourselves up. So it's hard, you know, it's Hiring for values is challenging. People can get offended. They think that you're kind of judging their character. It's not that, you know, you can be a great human being and just not a fit for the values of an organization. You know, there are lots of great people who wouldn't fit great in an investment bank. That doesn't mean that the investment bank is wrong or that the people are wrong. It's just like this is not, you know, a great fit. I love baseball. You asked me to play cricket. I'll try, but like that's not something that I'm you know, all that passionate about, and the rules of the game are quite different, so I'm probably not going to be phenomenal at cricket. And I think it's just kind of getting that into the ethos of the organization that every time we make a major decision, the values need to be considered. And what bigger decision than who's going to be on this journey with us and what people do we have to ask to leave, you know, the journey with us for whatever reason. It's very hard. It's a simple thing to say, but it's not an easy thing to do to permeate the values through major decisions inside of an organization.
And I think one of the things that becomes really difficult. I mean, you kind of captured it when you talked about the CEO of Rbnb saying don't fuck up the culture. Really interesting research by a Scottish anthropologists called Dunbar and it just popped into my head for some reason.
I have no idea.
But he was an anthropologist who studied basically, you know, anthropologies for him was the study of humans and tribes and how we interact. And he studied human tribes all around the world and came up with something that's now called Dunbar's number.
I think I know that, yeah, keep going.
Right, So that what he found in tribal societies was that, you know, as humans, we have always lived in small to medium sized tribes. And Dunbar showed up and over again when a tribe hit about one hundred and twenty to one hundred and thirty people, that it started to fracture, that there started to become lots of subgroups and stuff like that, and competing interests. And Dunbar's number was the kind of the upper limit of a a well functioning tribe. And then other people have taken that and actually applied it to business. And I've talked to a number of startups who are growing and you know, maybe it's not exactly that one hundred and twenty one hundred and thirty, but certainly when they get over one hundred, that one hundred to one hundred and fifty. That's when just everything becomes so much more complicated.
When you don't know everybody's name. That's the that's my kind of spot is like when you no longer know there goes PAULI. You're like, who's that guy? You know? And that happens to you two three times a day. It's and you're right, I've seen it. The inflection point is somewhere around the low hundreds, and then once you start getting up into like five hundred to one thousand, things shift, and ten thousand they shift again. Like it's it's lots and lots of shifting, you know. That's why you ask a questionary like people dynamics, man, I think it's everything. You can have the best strategy in the world and you can't find a way, like the right system of work, the right values to glue everybody together. You know, the end of the day, if you're going to do something truly transformed, it probably more than one hundred and twenty people are going to need to be involved. So how are they all going to work together in a way that's effective and not? You know, one plus one equals negative one, you know, that's that's that's why I'm so interested in team dynamics and that kind of stuff around. It's not just about the product. I love the product. I love that stuff, but who are the people around it? You know, it's the surest way to crash, and the best way to be successful is to really invest in people.
Okay, so let's not talk about the individual.
Right, So your book is all about you.
Know, your grass is greener. I like that topic. I sorry that title. It's just kind of appealed to me straight away. Why did you come up with that title?
I would love to take credit for it, I can't. It has to go to my brother in law. We were kind of work shopping titles and I kind of had the concept and I hadn't found the words yet. And I'm glad to hear you like the title because I love it too and work really really hard at it. But what I was trying to capture is this essence that a lot of times I think we make. Look if you look at work right now, a lot of people are struggling. I think that's you can look at all sorts of different numbers, like look at the number of people that are quiet quitting, or the data on the great resignation millions of people quit and change jobs. Something like eighty percent of them are regretting it now, like people are burning out, they're disengaged. There's just a lot of struggle in the workplace.
I'm going to throw in at Jason just for here, because I read it recently. In New South Wales, which is a big state, it's probably nearly a third of the population of austral It is certainly over a quarter. Psychological injuries are rising at three times the reit of physical injuries in the workplace.
Yeah, it's a huge problem. And I wanted to like add to the story, and it added to the conversation in a bit of a different way. And I found that a lot of the rhetoric is are these things like find a job you know that you love, and ever work a day in your life. And I think it's true that there are times when you're in a toxic work environment and the only thing you can do is make a change. But for my research, a lot of times we assume that the only thing we can do is make a change, and often there's a lot you can do, like hold up a mirror and some things that you can do that you can change that you're in control of in your job, no matter how micromanager your boss might be. And you do these things and it can improve your work situation a ton. And the worst case is you try these things and it doesn't improve your work situation. Then you know for certain it's time to make a change. But too often we jump to something new we think it's going to be better. The honeymoon period ends because we haven't changed how we work right. The way we're trying to accomplish our ject gives all of the frustrating stuff from the old job, except for maybe you have better snacks now, and a slightly higher salary comes rushing back, right, And.
That's hence the grasp being greener.
Right, That's right. And what I what I wanted to show people is I started kind of working on these tactics for myself, and what I learned is, geez, like, the things I thought were going to help me enjoy my job more were things like accomplish this, accomplish that, achieve this, add this accolade. Those things were fleeting. You know, I know you'll know this better than me, But like, hedonic adaptation is a real thing I think happens, you know, you peak in my case for like sub five minutes, and you're already thinking about the next objective that you're going to try to hit. But you know, how can you kind of systematically enjoy the journey a little bit more along the way. And as you know, a type A who was very focused on accomplishing things, what I kind of learned is there's like a lot of rejection around this enjoy concept. You know, for me, I was always like, well, I'll enjoy it when I get there, when I retire, when I sell a company, when I make X amount of money, when I get this promotion or finish this project. Enjoyment's always like just over the hill. But if you look into the research, what you find is like, enjoyment isn't the fluff of your job. Enjoyment is the fuel. Like if you enjoy your job more, you're going to increase the probability that you accomplish. The more you enjoy, the more you achieve, the more you achieve, the more you enjoy. It's like this beautiful self fulfilling prophecy. And so I bought into that. But then the question is like, well, what do I do? You know you get another platitude like work smarter, not harder. Everyone's heard this one, right, Yeah, borderline offensive, Like I don't wake up in the morning every day and say to myself, I have a job to do. What's the dumbest way I can get this done. I'm trying my best and someone comes along and like, hey, Jay, you should work smarter. I'm like, okay, do you have any suggestions, because I'm you know, I'm trying. And this was where I kind of flipped over a bunch of these workplace assumptions because I had, you know, systemically experimented with a bunch of stuff, and it completely changed my perspective. I wound up writing this book where it's like the nine most common workplace challenges and a specific tactic that is entirely within your control that you can like put down the book and try. And the kind of guarantee I give folks with the book is like, read the book and try the tactics. It's either going to improve the situation and you're going to be enjoying your job more and achieving more, or it won't and you're going to have some clarity about whether or not that's the right job for you to be in.
Yeah, I like it, and look, well we will dive into maybe one or two of those workplace challenges and the tactics that you can use. But a couple of things that popped up when you were talking about that, the hadonic adaptation and they you know, I will enjoy this more when I get there, and then talking about the process. You just kind of summarized a brilliant book. I don't know if you've ever read it, but you shoot. If you haven't, you shoot, because I think you will love it. Zen and the Art of Motorcycle meant.
You read it?
Yeah, cool, and that you know the line that's stuck in my head. I think I was seventeen when I read it is you know, he was talking about the top of the mountain and people just just always being focused on getting to the top of the mountain and this one line, sometimes it's better to travel than to get there.
Yeah. Great book. I'll throw another one back at you. Have you read The Courage to Be Disliked?
No, But so you're gonna like that.
You're gonna like this one because I think I think I heard that you were into a lot of Japanese psychology.
I think, yeah, yeah, my wife's a practitioner in it.
So that's why I thought, yeah, you're gonna love this book. Amazing analogy in there where it's something to me and I'm going to butcher it terrible. You're going to read the book and email me in three weeks and say, dude, you've totally screwed it up. But like, the concept is, we all have this idea that life is like a mountain climb. We're trying to get to the peak. And the point in the book is it's not climbing a mountain. It's dancing. Right. You're active and you're moving, but you're not going.
Anywhere and nice right, and they're.
Objectives, but they don't take you to any place. Yeah, and when you shift your mentality from trying to get to the peak to trying to do the best dance, you know, it can really have a big, big impact and the courage would be Dislike for me, it's one of those ones where it's just like you read the book and it like flip my brain inside out a little bit. I'm like, that's perspective shifting. Like I I highly recommend it. It's a bit of a tough read to get through because it's translated from Japanese. So the flow is yeah, yeah, that's worth it. In my opinion, it's really really worth it.
Cool.
Right, that's on to the top of my list before we jump into the workplace thing. You said one of the things that I was quite intrigued about is that you seem to be your own scientist, which I love. So you've said that you've tried a whole heap of personal and professional wellness experiments that didn't work. Talk to me about some of the fuck ups. Talk to me. Oh, actually, you know, we often call the field experiments. But you know, Thomas Edison famously said, you know when he was trying to ten size and field experiments, and he was like, with every field experiment, I'm one step closer, right, I know what doesn't work. So give us some maybe a couple of experiments that you try that just flopped. Oh, I mean, and and what did you learn?
We could talk for hours about this, for sure, and I can. I could even give you one in the middle that was like one of the only like maybe ones. A lot of them were quite conclusive, either very good, clearly not good, or like right in the middle. So the long and short is. I went like super deep, you know, like Tim Ferris before I knew who Tim Ferriss, was like if there was a thing somewhere that said this will make you feel better, do better, or perform better. I was like, game on, I'm gonna try that. And I kept this tracker and I was running probably somewhere between like two and four different like experiments every single week, and I would measure it every single day, and I had all this like interesting day. It was really it was really good. That went on for about two years, and then I brought it to the workplace so we can.
Talk about the engineer and you is coming pretty strong.
This was like from startups, you know. I was used to the idea of when you're trying to get product market fit. You have a thing, you have an idea, you want to put the product in market. You're always wrong. You try it, you iterate it, you have hypotheses, you test and learn. I did that on myself, right. I was the product and I was like, let's test and learn and see what happens here. So I had read this book. You asked them some of the ones that didn't go swimmingly. I had read this book about the microbiome, and it blew my mind. You know, I never thought about this idea that you know, I'm this one person and there are billions of these things on my skin, inside of me, and they have a huge impact on my health, my mood, my wellness. Never thought about this great mic or biome sounds awesome. Here's the thing. When we shower, the hypothesis went, and we're constantly using cleaning products on our body, we are altering our microbiome and we're not altering it for the better. So the test is stop with all of the cleaning.
Products, right so that you then you then become a self cleansing entity.
Your microbiome gets to a spot that's much more natural for you, and so it puts you in a more center place in YadA, YadA, YadA. The book's called Clean. If you want to read it, you can check it out. So I'm like, great, I'm gonna do this. Well, let's what could go wrong? Idiot? So I still wash my hands, but like, no soap, no shampoo. I made it like five days, four days, and it just was like this might result in a better microbiome, but I feel disgusting, like just for like, I didn't want to go out of the house anymore. I was like avoiding people. You know, I'm causing you, like, do I stick? Am I that guy right now?
Like?
And that was whatever benefits I might have gotten down the road was pretty much tossed out of the out of the gate because I just didn't feel physically amazing and like, so that one went in the garbage. Funnily enough, my wife, my wife didn't notice. I didn't tell her, so, you know, years later when she found out, she's like, what the hell, So it couldn't have been that bad, but I really didn't love that one of the ones that was kind of a maybe. I got big into cold plunging. Again, this was long before it was like the cool thing to do. I would start my day with forget the exact amount, but four or five minutes freezing, freezing cold, and I replaced my morning shower with it. So it was like I would cold plunge and then I would shower very quickly. At the time, I had a very young son, and I've got two kids now, but a young kid. And for anybody out there with parents, you know, I was like the CEO of an AI company I had a young kid, and as silly as it sounds, the like eight minutes in the morning when I get to take a shower is like sacred time. You know, I don't get at I don't get a lot of other meat time at that time. And so what wound up happening was, first of all, it works in my experience. The theory is you could plunge, it hits your dopamine, and depending on how you do it, that dopaminehit can carry throughout the day.
But know what adrenaline as well?
Right, Yeah, So I was tracking how I was feeling, and both my data and my felt experience was like I am feeling better, Like I feel invigorated, I feel great, but I dread the hell out of every single morning. And it just hit me in a moment in my life where I was like this might be better for me, but I don't enjoy the process, back to like are you enjoying the journey? The outcome was there, but the way I was accomplishing it it was pain. It was dread. I didn't like. It was like throwing away eight minutes that I really enjoyed it. It was like a tight moment when I could you know, hop in the shower and have my own space, and instead it was just like wow, freezing, hate this, Get me out of here. So I stopped that one, even though for me it really felt like it was having the intended impact.
Can I just throw in something in there? Having interviewed Professor Mike Tipton on this, who is pretty much the world leading scientist when it comes to cold exposure, and I was talking to Mike, and he reckons that almost all of the benefits come in the first twenty to thirty seconds, that it's just the cold water shock, and that it's at that natural response that we have to that cold water, that entire body brain system that is activated.
And it's really interesting that the reason that it increases dopamine and nora adrenaline.
Is if you think about it, that cold water shock would be you falling in as a hunter gatherer to really cold water flight. So it makes sense that norah adrenaline, one of the stress chemicals that enhances focus, would dramatically increase, as would dopamine, which is about gold directed behavior and division to act would spike up right. And I find and you'll still see that I thered there's people who are doing cold plunges, they're in ice bats, they're eight ten minutes, ten minutes, they're sticking on Instagram, and I'm thinking anything past thirty seconds, it's just fucking ego.
That's what I've read now is eleven minutes a week is enough to make the difference, and eleven minutes a week is not.
You know that that's son, your Sonnsberg's stuff. And actually it's really interesting because she found out but there was no real dose response comparison. I'm actually wanted to run an experiment with Professor Grant Scofield on the Homesis lab to find out what is the minimal effect of dose? Right, Yes, eleven minute works, but does two minutes work?
Right?
And let me know if you do what temperature?
Yeah, well that that's that's going to be the interesting thing, right, is the dose response and what is the minimal effect of dose? But anyway we we transgress.
I mean I could go on for out. There were I must have done hundreds of hundreds of these things, and to this day I continue to do like sub twenty of them. So there were a lot of ones that went the wrong way.
What do you reckon has absolutely worked that's a bit of standard okay, cool meditation.
You know, that was something I thought I would never do. You know, I kind of incorrectly look down my nose at it as for someone else who has time for that kind of thing, it's soft like, yeah, I don't have time for it. Basically, total game changer therapy was a big one for me. Huge. To be able to talk to somebody and you know, a professional who understands my the way my mind works and you know, can teach me some stuff about myself has been really great. There's lots of stuff in the book that I cover as well, but you know how I open and close my week and prioritize is completely different. You know, there's again, we could probably spend the whole podcast on experiments that failed in the ones that that did pretty well.
So total dude, talk to me about your meditation practice because it's something that I've doubled in every nine and I'm one of those people who he's not great at meditating. I find a guided one is much easier. But where I've landed is breath work. Right, breathwork is something that works for me, which is essentially a fault, right YEA call it.
Whatever you want. And you know, I'm not a guru by any means. I think if I was a guru, I would say something to you, like, there is no such thing as not being great at meditation. My favorite book if anyone's thinking about meditating and they're not kind of like fully into it yet ten Percent Happier by Dan Harris. I love that book.
I liked it, Dan Harris.
I love this book like he just it's it's the journey to start meditating, told from the mind of a complete skeptic, which is amazing. And his story is unbelievable. You know, if you don't know it. He used to be a news anchor. He goes on air. He was, you know, taking a lot of cocaine at the time, and he has a breakdown on air and he has to figure out how to pick the pieces up in his life after that, and he's highly skeptical, and he goes through a whole bunch of meditation tests. For me, I keep it light weight. I don't like to breach too much, so we don't spend too much time on it. But for me, it's quite simple. Now it's ten minutes a day. It's time that I you know, just reserved to sit and similar kind of breath work stuff, just whatever's going on in my mind. I'm going to take some time to be mindful of paying attention to what's happening inside of my head rather than just you know, running around. I find the ten minutes I used to meditate much longer. It kind of abs and flows based on what's going on in life at the time. It's been as much as you know, forty five minutes to an hour a day and as little as two to three minutes a day, depending what's going on. I just try to keep the consistent practice and it's had an incredible impact on my self awareness.
And look, I would throw in one that's a little bit left find that people don't really think of as meditation, but the Stoic philosophers were big fans of it.
And that's journaling.
And that just reflective process and you know, the store which were big of setting your intentions for the day, spending a few minutes just in the morning about setting your intentions, how I want to show up, what sort of virtues do I want to express today? And then just doing a reflection in the evening. You have you played with journaling a bit.
Yeah. Yeah, so that's what I meant about my kind of weekly habit. I open and close every week, and I open and close every day with a similar kind of a thing of what's important this week? You know, what things are not going to get done this week. I'm very intentional about that. You know, how do I want to show up this week? Are there some things that I'm thinking about? Journaling is something I dabbled with. Multiple different kinds of journaling were in the big experimental set. You know. I didn't keep up with it, not because I would say it didn't work. I just found meditation was, you know, doing the job for me. But the one that stuck out the most is free writing. I really like this one. You basically, it's really simple. You get a probably in my case, I needed a bunch of pieces of paper, but you set a timer the KOD amount of time. I'm minute, two minutes, five minutes. The only rule is you can't stop writing. You's just right. You write right, right, right right, and it's whatever comes out of your brain. You know, I'm thinking this right now. I'm thinking that right now. I don't know what to write. I don't know what to write. I don't know what to write. It doesn't matter what you write. It's just that you continue the stream of consciousness down on to the piece of paper. And I noticed that that had a very interesting effect of just like seeing what was going on in my mind written down on a piece of paper, and then when you're done, it's not like dear diary. Today I met Paul and we had such a nice conversation, so I can read that in five years. You finish, you crumple it up, you throw in the garbage.
Ah, you know, it's just it's just a self awareness practice.
That's right, It's just time. For me. It was just time where I was like, ah, I'm seeing what's going on in my mind written down on a piece of paper. And there was this interesting effect of like when you're disassociated from the thoughts going in your mind physically, it was a really interesting way to see, like, this is an interesting like look at the way my thoughts were bouncing around here, written down on a piece of paper. That's cool. On to the next thing, you know. And doing that every day for a couple of weeks, I found was making me much more mindful of I could pay attention to the talk track going on inside of my head. And once that happens for me, it was a you know, between meditation, drilling, whatever. Amazing for me to see the way that my mind speaks to me, you know, when you're not paying attention to that it's for me. It was quite surprising, Like, I, this is not how I would talk to other people. Why am I talking to myself like this?
You know, you just induced a flashback for me from about thirty years ago when I was in Cambodia.
I was I was backpacking.
I got really sick in Cambodia. I love it there.
Yeah, that was amazing place. Particularly Actually it would have been thirty years ago and I was in I was in rural Cambodia. I but had gone to battom Bang and I wanted to go and visit this temple that i'd read a bike and I had a guy take me on the back of a motorbike out to this temple and walked up to the top of the temple and there was a monk there, a female monk, and you know that we started chatting through the guy who take me, who spoke from English, and turns out she was there meditating for a month and she would just go down to get Brice and and and to spend the whole day in the in the temple meditating. And I actually said, you know, I asked for some advice because at the time I was trying to do a form of meditation called no mind meditation, where you just completely empty your mind. And I was Robbie shut at right, I couldn't get past three seconds. And I told told the guy, and then he explained to her, and then she just started laughing, like this belly laugh.
I thought that this was hilarious. And then she.
Said to him, and through him, she said, don't worry about that. She says, you can't do that. You just need to become the watcher.
Yeah, that's great.
And and what you talked about that that stream of consciousness is just about being the watcher. Is that self awareness of what's happening in your in your own mind, because I think without that, people just get hooked with this stream of consciousness, right, and it just takes them to all sorts of of sometimes on helpful places. Let's switch over, so we talked about some of the personal stuff. Let's talk about a few tactics that you have in terms of your your workplace right for enjoying your day to day work more, whether it's progressing faster or speeding up your decision making.
Give it.
Give our listeners a couple of the tactics that you talk about the book in the book in order to get that more enjoyment out of your work.
Sure, let's go like in rough order the book. I'll give you a sampling from the first third and a sampling from the middle third, and that like they'll give you a sense, and it's ordered this way on purpose. You know, the meat of the book is how to enjoy your job more. That's kind of the middle third. But the challenge it is that stuff's a little bit more self reflective. And we'll talk about it in a second. Makes sense that you have to do a bit of self reflection there and people will tell you if you want to improve, like focus on yourself to start. It's very hard to do that job off the side of your desk. And the reason we have challenges with that is not that we're incapable. We don't have time. And so the first third of the book basically titled you know how to do five days of work in four without working until midnight. And it's all about But.
I think you've not just cooked everybody who's listening to this.
Right, So the whole idea is you first have to create some space and then you can create some change. Right. And the surprising thing is creating the space is not as shockingly hard as it might sound. And there's basically three things we cover in the first third. Miscommunications, decision making, and prioritization. These are the three biggest things in my experience that slow you down at work. Right, You get in miscommunications and they wind up being very costly for you. Decision Making you sit around waiting for a decision or a meeting after meeting after meeting after meeting, trying to get to a decision. Prioritization. You have a never ending to do list, so you finish your work for the week. You don't even know what that means, and there's already more work and you're doing it and you're working like crazy. Right, how do you prioritize effectively? Which you know means saying no? So we could pick any one of those tactics. Does one kind of jump out at us the problem you want to dive into.
I reckon fuck Now, they all jump out at me and I can see how all of them and become real issues for people. So you just pick your fever.
I love them all, but I'm a huge nerd about decision making, so maybe i'd pick that. There's two chapters dedicated to decision making in the book, Faster decisions and better decisions, but faster decisions. Let's like, we'll play a bit of a game. Okay. There's a common thinking that the bigger company gets, the slower the decision making is going to be. Okay, I'm going to tell you some things about a company, and you're going to try to guess how quickly they can make decisions. And I'll give you bonus points to count for nothing if you can guess who the company is. Cool.
I've got to guess they actually name of the company.
You don't have to, but i'll give you bonus points. Not okay, cool? Okay, So the company is four hundred thousand people, okay, over one hundred and seventy five billion dollars in budgets. They've got long term objectives, so they can't learn from their mistakes over time. The stakes are very high. A bad decision will kill somebody right the highest. They have no chat, no email, and no cell phones to make communications quicker as they have to make decisions in the workplace, How quickly do you think that company that I just describe, which is a real company, what's their average decision time? And again, if you can guess who it is bonus points.
They've no chat, they've no email, they have no phones like no cell phones. I reckon their decision time is actually reasonably quick because it's not all this back and forth and back and forth and waiting for some person. So I actually suspect that their decision making is actually quicker than companies that have them all of this different technology, just because of what I've seen in the workplace. So are you talking big decisions life or death?
That's right, we got to invest billions of dollars that could result in killing people. The biggest decisions you can.
Make, right, let's just say for those big decisions, maybe a couple of weeks.
One day, one day, Wow, you want to guess who it is?
Something maybe ock the hell? But they don't have phones.
I would have said NASA, or I would have yeah, something to do with aeral space.
I have played this game with so many people, I can't keep track. You are the first person who has gone NASA boom. Really it's nineteen sixties NASA, and it's the the team that sent people to the moon. Okay. And so when I go into work with teams, we talk about, hey, we want to try to speed up decision making. You know, a couple of weeks feels fast. A couple of weeks is unbelievably slow. And I'll say, hey, we can make decisions faster here. Our decisions are too complicated. Are they more complicated than sending a human being to the moon and back with a computer less powerful than your watch?
Well?
No, they're not. Okay, Well, our decisions are too risky. Are they riskier than sending a human being to the moon and back with a computer less powerful than your No? Okay, you know, well we have really big budgets and cross functional teams. Are there more than four hundred thousand people and two hundred billion dollars involved right now? No? NASA could do it in the nineteen sixties. We can do it. And so the question is why are we slowing down? And the interesting thing for me is I'm a giant decision making or like I said, you unpack this thing. It's like, why is it happening? We're actually building teams that is inherently slowing down our decision making. We just don't realize it. And the moment you realize it, the light bulb goes off and you can speed it up. I'm going to give people one sentence. They're not going to believe me that it will speed it up, but it will when they try it tomorrow at the office. Okay. And this is the more people that we put on a team, the more diversity that we look for in those people, the more likely we are to disagree. And human beings, to a brand about tribes earlier, are hardwired to agree with each other. It is very hard to disagree. You'll hear this when you hear people talking about decisions. Paul, can you agree to this?
Paul?
Can I get your agreement on this? What needs to be true to get the room to agree. We don't need agreement. The better we disagree, the faster we decide. Seems like an obvious statement, but when we all agree with something, we just do the thing that we all agree to and it doesn't take long to make that decision. The decisions that take time are the ones that we don't agree on. And so instead of spending all this time thinking about how do we agree more, how do we get Paul to agree with this? Instead, let's focus our energy on, well, how do we disagree better? Can't it be true that I have to make a decision and Paul doesn't agree with me, and I can decide and we can get moving. And so the thing that we're looking for, what great teams can do, what NASA can do, what the fastest moving companies today can do, is they aren't looking for agreement, They're building alignment.
Yeah, consensus is now necessary to make decisions, right, Not.
Only is it not necessarily, I think there are a very small subset of decisions that might need consensus. Otherwise I think it's one of the worst ways to make a decision because to get to consensus is basically the antithesis of diversity. It shouldn't be true that we get a group of people who think differently and yet arrive at the same conclusion every time. Then we don't have a group of diverse thinkers. We just say we do. And if we build a team for diversity and we force them to agree all the time. We're wasting all the time and energy we spent trying to build a diverse team in the first place, we might as well have how large of this team. But the case for diversity is pretty ironclad. You know, a more diverse team produces better business outcomes. It's like been shown over and over and over again.
And an interesting observation on there.
Having worked with lots of different leadership teams and I run like full day sessions on high performance teams, what I tend to find I don't know if you have noticed this, either in your experience or your research, in that leadership teams who get on very well individually and have been around for a while and like each other socially, I tend to find that they are the worst at making decisions because they don't like conflict. They don't want to disagree and yeah, and that.
Conflict for them becomes a dirty word.
Where I said to him, people, you're running a business here, You're not running a kombya loving It's like you're paid to make decisions and you're paid to actually have productive conflict. I think that is something that is missing, is this idea of productive conflict where you passionately to be a ideas.
You play the ball, you don't play the individual.
But then you have to come to decisions.
You play the ball to a point, right, and that's the challenge, right, And I think that I agree with you completely. What we want is we want the conflict out in the open. We don't want it to be well, I don't agree with this, but I'm not going to have the conflict. I'm just gonna run around behind the scenes.
And slowly and sabotage behind the scenes.
That's right.
And you may not do that on purpose, but you know, confirmation bias is a real thing. You have a thing in your head. I don't think this is right. As soon as you think that thought, you're not going to try necessarily to sabotage it, but you're not fully supporting it, and therefore you're kind of shooting it in the foot.
So if you think, I think, sorry, there's a just to clarify that for me, there's a continuum of sabotage. There's this soft sabotage where you're actually not supporting it, and then there's the act of sabritage.
That's fair. Yeah, absolutely, you know I'm going to make sure that Paul's decision blows up in his face and he goes down to a flaming ball of you know, non glory, like that's not that would go back to the values question and whether that would be the right human being on your team.
And the soft sabotage is just not being committed, not being fully committed, right.
And that word is that word is the most important you know, committed, And I think it's I don't need to agree with your decision to commit correct, right, And so I'll give you the tactic, and I'll give you one for bonus because you brought up the word committed and it's it's the big like buzzer, the buzzer word for me on this one. The challenge with disagreeing is we don't know who we're disagreeing with and who gets to decide that we disagree And this seems so obvious, but the simple tactic here is before you debate any decision, decide who decides. And all you need to do is if you're like a you can be a leader in the company, you can be an intern in the company. Listen for a decision. The vast majority of times that you hear a decision brought up on your team at your company. The next thing you'll hear is a debate about which of the options we can choose. But when we do that, we haven't first reconciled. How will we reconcile a disagreement? Oh, this is going to be Paul's decision. Great, now let's go crazy, because Paul's going to listen. He's going to tell us when he's hurd enough, and he's the one who's going to say, I know there are three options. I'm picking auption number one and this is why, and here we go. Or we're going to say a week next Friday, we're going to take a vote, No problem, right, We're going to debate this thing like crazy until a week next friday, until we all put up our hands. I know, yay, whatever however you want to vote and that the decision is done. But without that, we assume we have to have consensus. And what that turns into is me trying to convince Paul that I'm right, rather than me giving Paul the context that I have that he doesn't to improve his decision. Whatever it is, Okay, so decide who decides. Listen for your decisions decide who decides, That by itself will speed up your decisions significantly. We won't go into the research too much, but there's a lot of research out there. What it shows is the average person is wasting one full business day every single week because of slow decision making on their team.
Fucking hell.
Okay, So you don't need to change how you work. You don't need to, You don't need to like become some productivity guru. Just speed up decision making on your team and it will save you up to a full day of loss productivity every single week. Decide who decides will get like eighty percent of the way there.
That's cool, shit, love it. Okay, what we got next?
Okay, So we were talking about I enjoying the job more. Okay, yes, okay, so this one again, I kind of like, you know, a little bit agitating with the book on purpose, like you say the thing, and then there's a lot of pushback. Okay, if you enjoy your job more, it's going to lead to better outcomes for you. Fantastic sounds great. Number one pushback I hear is I have no time for that. I can't enjoy my job more. I got too many things to do. My boss told me I have to do X y Z. What are you telling me? Like, sure, I'd love to be playing the piano right now, but that's not what my job needs. The first point I like to make is enjoyment and fun are not the same words. Okay, fun is always enjoyable. Enjoyment is not always fun. Example, if you're a runner, you go for a run, you're doing a marathon, you're on the last mile. That's probably not fun in that moment, but you enjoy the run. Professionally, when I've been enjoying my job the most, it's not usually when I recognize that joy in the moment. I think back to a time when I'm like, the team was cranking on a problem up against the tight deadline. We were all going in the same direction. It felt great, but it was very challenging, stressed out if we're going to hit it. But you're like, this is what I enjoy personally about work. Okay, So that's kind of the first thought there is, Like, it's not the same as fun. We're not aiming for fun. We're aiming for like enjoyment overall.
And the way that I throw it, can I throw a word at you there. Yeah, just as you're describing that, the word that's popping into my head is being engaged.
Engaged is another word, for sure. You play around with the words and like, do you want to pick engaged? Do you want to pick enjoyed? You know, I have found ways to engage myself in things that I don't think contribute to my well being because I'm stubborn and crazy and want to accomplish things. And so I picked enjoyment because it is one that I think, you know, I wanted something that was viscerverall around. It's important to me to enjoy this process because I don't know what the outcome is going to be. But engage is a word that's often thrown around in the workplace.
Obviously, we'll run with and run with the enjoyment, So give us the tactic care.
Okay, So the idea here is you don't have to change what you do. You just need to think about changing how you do it. And this sounds again a little bit out there, but if you stop and think about the way that we plan, either on teams or as individuals, what you'll realize is the vast majority of the time we spend thinking about work is talking about what, what's the objective we need to hit, What does the GAN chart look like? What are the specific things that need to be accomplished. We don't spend a lot of time talking about how do we want it to feel while we're accomplishing these things, how do we want to get there? Right? If I'm thinking about going to a restaurant, I open up Google Maps, I type in the location. I can walk, I can take public transit, I can drive if I'm driving, I can avoid tolls. I can take the scenic route. Gives you options, all of them. Get me there. We spend all of our time talking about what, and not a lot talking about how and so. Once people tell me like well, I can't just change my job, that's exactly the point. Don't change job, just change how you do it. You got two people, you and me. Right, let's say the task is, hypothetically, you got to deliver a report on a project to the team at the end of the week. I like presentations, you like data analysis. My version is going to be talk to some folks on the team, put together an awesome PowerPoint slide, get into the meeting with the team, stand up, deliver a kick ass presentation. I hope and people are going to love. It's going to go great. Your version is going to be do a bunch of analysis, crunch it in an Excel spreadsheet. Send an email to the team before the meeting is saying please have a read through this, come to the meeting with them. Any questions you have, they come with the questions, you answer them. We both accomplish the same job, but if I did it your way or you did it by way, we'd be miserable at it. So the tactic is take some time away from what not A lot ten percent wants you to figure out what needs to be accomplished and think about your best practice. I hate to turn best practice in general, because best for whom what's best for me with the presentation isn't what's best for you. And that the job all I'll kind of give people that they can try at home. It is a fun exercise. Is you get a piece of paper and you're going to write down on the left hand column. So you want to you're picturing the piece of paper sitting down, you know, landscape mode. You're gonna write down on the left half of the piece of paper a list of the activities at work that you enjoy. Not a giant list, but like it's probably going to be five, six, seven, eight things. You know, I really like brainstorming with my team, I really like crunching data and Excel spreadsheet, I really like giving presentations. Whatever it might be that you enjoy doing these things. They give you energy when you do them. Okay, Then on the right side of the piece of paper, open up your calendar, look at last week, and write down a list of the activities you actually did, and when you're done, draw a line from the things you enjoy on the left to the corresponding activities that you actually did. In the vast majority of cases, you will have almost no lines, and then you will wonder why I don't enjoy my job day.
To day cause you're not doing the stuff thriving.
It's so simple. But if you want to enjoy your job more, do more jobs you enjoy, but you have to take the time to do it. And so the solution there is, once you have this piece of paper, anytime you're given a new task that you need to accomplish, take it out and think about a way to get it done using one or more of the items from that list, I have to give an update to the team. I really enjoy presentations. I'm going to give a presentation to the team, right, and just taking a hot second to run through your list of these are activities I know I really enjoy and finding a way to accomplish whatever is already on your to do list. Leveraging one or more of those activities is going to result in you enjoying your day to day more. And when you enjoy your day to day more, you're going to enjoy your job more overall as well. Small change, big impact.
And I think for anybody who you send this listening out there, and I know there are quite a lot of them who are a leader, this is about giving your team members of autonomy. Oh do this with your team for Yeah, it's like give them autonomy of how they do their job. Because what you're essentially saying is taking autonomy, right, is having having a say or control of how you get your job done.
And that's what it should be. It's like, I just want to get it done. You do it.
However it's best suited to you.
Right If you're a leader and you go to your team and you tell them, you ask them you run them through the exercise I just described, and they see you taking an interest in their enjoyment at the office is going to build unbelievable trust. If you're on the other side. Okay, a leader has a boss as well. And again some common pushback here is like, well, my boss won't let me do it that way, and that will be true in that'll be true in some cases. I think if your boss is such a micromanager that they're breathing down your neck and they're literally dictating every every single thing you do and the exact way in which you do all of those things, that might not be the right environment for you if you want autonomy. But in most cases, you know, let's say that my boss gives me a job. I got to give the project update at the end of the week. I'd like to do it with a presentation. I want to have that conversation with my boss. Hey, what would need to be true for me to accomplish this with a presentation? And the wording there is very specific, not can I what would need to be true for me to do it this way? And they might say, you know, I need to make sure, I need you to make sure that this thing, and this thing and this thing is included in your presentation. No problem, I can do that, They might say, Jay, I really need you to do it in a spreadsheet this time. It's just the way that it needs to happen in this particular case. And you know what in that Noha, no foul, you're going to have to do it the way that your boss wants you to do it. But what you've done is you planted the seed that you're thinking about this. And I guarantee you, if they're a halfway reasonable manager, you have that conversation two or three more times, you're going to start getting the ability to doing to do the jobs more in the way that you're going to enjoy more. You have to open that conversation with your manager and they're not going to figure it out for you.
Hence the exercise like it, let's very sae its advice and so sorry, we are running out of time, but they the one from the last third of the book and give us one on that.
H quickly is tough. So that one's you know, better decisions feedback and what would need to basically how to see opportunities everyone else misses. That's like put that chapter last, because it's a it's a life changer for me. How much time do we have? Do I have to give you this forty second version?
No, no, no, no, you can give me the three or four minute version.
Now I'll give you the three or four minute version. Most impactful question I've ever learned in my life. If you're you know, a physics person, this single question is the root of all the other tactics in the book. We've already talked about it a little bit. The like short version of the story here is I had just started Airbnb and crashed a company. I had produced a plan on what we were going to do. My original job there was to lead growth in Canada back before anyone knew what Airbnb was, and put together this plan. I worked on it really hard because my confidence was in the gutter.
You know.
I really wanted to impress everybody, and I wanted to impress myself that I wasn't a failure. YadA, YadA, YadA. I fly down to San Francisco with this plan. I worked really hard on present it to the team there. One of the leaders. Nobody says anything while I'm presenting, which is like deeply uncomfortable for me. By the way, I like some kind of like is this landing? What's going on here? Like feedback I get at the end is this is a great plan. Jay, we want you to do ten times a result with ten percent more budget. Laptops close, everybody leaves. Okay, I'm upside out. Like they told me it was great, that's fun, But then they said do ten times better. Like hard for me to think of me being great when I'm off by an order of magnitude, Like okay, let's put that aside for a second. Then it's like ten X, Like I'm going to relatively you know, aggressive individual like we could hit ten X if you give me like eight times more budget or five times more budget, like ten percent more budget ten X impossible. I'm spun around. I'm upside down, going through orientation the whole time. I'm down on the trip. I'm flying home, and I decide, you know what, if I'm going to fail, I'm going to go down in big blazing ball of glory, like I'm going to suspend my disbelief for a second. And I asked, what would need to be true to ten X with only ten percent more budget? And I had already done the job of listing all the reasons in my head why I can't be done right. You know as well as I do. Our brains have a negativity bias. It's really easy to like find the ways why something's not going to happen, what would need to be true for this thing to happen. And when I did that, I kind of flipped the plan around a little bit. The team I worked with didn't change. I didn't get appreciably smarter. I just asked different question. Within ten X we got really close, and the really uncomfortable learning for me was given that I've never asked this question in my life. Have I been underachieving by an order of magnitude up until this moment? And the inescapable answer was like yes. And so the tactic here is we're always looking to try to see opportunities other people are missing. You have that one person in your office, like, how the heck has that person seen that thing all the time? Like they're incredible, it's systematic. And what you can do is you listen for a trigger and you ask a question. It's a relatively simple approach. The challenge is when someone says can't or won't possibility statements right, or you think can't or won't, Confirmation bias kicks in and your brain will find all the reasons why that statement is true. It can't be done for this reason, it can't be done for that reason.
When you hear camp and answer, I will just throw in there. From a neuroscience perspective, not.
Only when you do that, but you will tend to dismiss or minimize information that disagree.
We love, is that right?
Confirmation bias is a frightening beast right, And it's so easy to fall into that trap. And what happens is we can't do it. Confirmation bias kicks in, we never think to check, and we roll on past potentially a really amazing opportunity. So what you do is you listen for a possibility word, and you recognize that human beings are using a possibility word when they mean feasibility. There's a huge difference between can't and shouldn't. Shouldn't is a strategic decision, that's a feasibility word. So when someone says can't or won't, or you think can't or won't, trigger yourself and immediately ask what would need to be true? Don't talk to me about the reasons why can't. We're going to do that exercise in a minute. Let's just list out what would need to be true hypothetically if this thing was possible. Oftentimes I find you write down that list, it doesn't seem as scary, and if you don't know what step to take to try, you write down the list. And then for each item on the list, let's say you write down three things that we need to be true to accomplish this crazy sounding objective. For each item on the list, if you think I can't do these, there's that can't word again, and that's what we need to be true. Break that thing out into its component parts of what we need to be true, and continue that exercise until you hit a thing. You're like that, I think I could do do that thing and see what happens. And what I've learned from this is there are huge opportunities sitting out there that I never paid attention to because someone said can't or I thought can't or won't or isn't going to work or whatever what would need to be true? Suspend your disbelief for a moment, run that chain all the way down until you get it to a unit of work that you think you can accomplish, and do it, see what happens from there, and you'll be shocked at the outcome opportunities to start. Honestly, it sounds silly, but like falling out your feet.
Man, you just summarized a whole heap of the best bits of motivational interviewing for health behavior change.
In that.
But I I what I really like is the way that you you drill done into that. So you know and in behavior to we asked about the you know, the five wise but that that what would need to be true for me to lose this twenty kilos of weight loss?
Right? But then it's when you find the canton.
So I need to be exercised, I need to be changing my diet, I need to be doing this consistently, sleep hygen, but I can't do that. Well, what would need to be true for that to actually happen? I like the way that that drills done in that.
It is exactly based on the five wise concept. It's just a rather than rather than pulling apart a problem. Why is this happening? Why is that happening? Why is this happening? It's breaking apart an opportunity. It's of it.
Yeah, I like it.
I really like it.
Man, this has been has been awesome.
So the book is called The Grass Is Greener Grass. Yes, sorry, your grass is Greener.
In fact, if you google the Grass is Greener you will find a gardening book and that is not my book. And it was an unintended consequence of the name that I didn't I didn't think about, so that's why I corrected you.
Otherwise, you know, ah, yes, yes, and I like it Your grass is greener. And use what you have to get what you want at work and in the life from Jason Silver. Jason has been awesome and anywhere else that we can send people, website, socials, any of that sort of stuff.
Pretty easy to find on LinkedIn, you know, put in Jason Silver. There are a couple of us, but you'll figure it out relatively quickly. I'm the one with your Grasses Greener in the Airbnb have you And then if you want to get in touch, read more about the book, see what else I'm up to. The Jasonsilver dot Com is my website.
Yeah, cool, awesome, great stuff, mate, Enjoy whatever is left in your evening in Toronto.
Thank you, Thank you, and thanks everybody who listened through all the way down here. I appreciate your time and hope you got some impact out of it.
Oh man, no doubt, no doubt.
People will get impact as long as they were actually focused on the podcast and not doing all the shit at the same time.
Right season. Thanks very much, thank you,