What does a pivot to performance-oriented L&D look like in a fast-paced high street environment? In this episode, Lila Warren, Global Head of Retail Academy at Pret a Manger, shares her motivations and approaches to affecting performance with learning solutions designed to make a meaningful impact.
KEY TAKEAWAYS
BEST MOMENTS
'The point of need is extremely important.'
'The intervention on the reinforcement of learning isn't necessarily with the training department. '
'It's you going forward and say, I've noticed that we have a problem with that. And I think we can help.'
'The trick is to be completely consistent with your approach.'
VALUABLE RESOURCES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/
ABOUT THE GUEST
Lila Warren Bio
Lila is Global Head of Retail Academy at Pret a Manger, a counsellor, and psychotherapist and makes it her goal to create and embed solutions that drive employee engagement and performance.
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.
CONTACT METHOD