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The Role of CLO in the Age of AI With Christopher Lind

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All the talk is of AI but what about the action? Is it too soon to act or are we at risk of missing the bus? In this episode, seasoned CLO, Christopher Lind, explores how he has led his team and organisation in the age of AI towards expecting and achieving more.


  • L&D teams need to adapt fast to both technological and economic disruptors and learn to use a new bag of tricks.
  • You have to understand what is needed before you can deliver, so you have to push back a bit on the pressure to do everything in a rush.
  • When you change the way L&D works you are going to get pushback. You will have to stand your ground but pick your battles.
  • Be very patient with your stakeholders when you change things. It will take many months for them to see the improvement and fully understand the change.
  • To help the stakeholder recognise whether this thing is really that important, ask what things will look like once we have fixed this,
  • Get to know people on a personal level. Building strong relationships opens up communication and makes things far easier down the line.
  • Use AI to work faster, but also think creatively and ask how you can use it to do things differently.
  • AI makes true real-time active learning possible.
  • Use AI to improve your skills and help you to do your job better and faster.
  • AI creates time for you to do things you simply didn´t have enough capacity for before.


'I can get an algorithm to create more creative content than a person now.'

'You actually can use this (AI) for yourself as well.'

'People aren't transactions, they are relationships… focus on relationships.'

'Technology is radically opening new pathways to do stuff like we've never been able to do before.'


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Christopher Lind Bio

Christopher Lind is VP and Chief Learning Officer at ChenMed, leading enterprise learning strategy. He’s also the host of Future Focused, a podcast and newsletter that explores the landscape of learning leadership and strategy (and much more), an advisory board member of the CLO Exchange, and the founder of Learning Sharks, which offers comprehensive advisory on all things learning innovation and technology. Previously, he was Head of Global Digital Learning at GE Healthcare.

You can follow and connect with Christopher via:


Future Focused:


David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 


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The Learning & Development Podcast

This is a fortnightly topical podcast show for L&D professionals hosted by David James and presented 
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