A conversation with Jody Elliott, Head of IT Risk and Sustainability at National Grid, on embedding responsible AI and sustainability at scale. 

In this episode of the ServiceNow Executive Circle Podcast, Jody Elliott, Head of IT Risk and Sustainability at National Grid, explores how sustainability, risk, and AI can work together to create real business value. Operating across critical national infrastructure in the UK and US, Jody shares why “good green operations are just good operations” and why sustainability and responsible AI must be embedded by design, not treated as standalone initiatives. 

The conversation covers: 

• How IT sustainability, e-waste policy, emissions reduction, and regulatory compliance can drive efficiency, trust, and innovation 

• Practical, real-world AI use cases, including how generative AI can improve compliance and risk oversight by analysing large volumes of unstructured data 

• The importance of AI literacy, human-in-the-loop governance, and strong control frameworks 

• How organisations should prepare for emerging regulation, including the EU AI Act and CSRD 

• What’s next—from rising energy demand and supply chain risk to the next wave of responsible technology 

Tune in now for a practical, real-world look at how responsible AI and sustainability can drive efficiency, trust, and innovation at scale. 

If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com  

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