AI Appetite Is Easy, Digestion Is Hard with Diana Wu David

Everybody wants AI. AI adoption conversations are dominated by tools, models, and metrics. Far fewer organizations have figured out what to do with it once it's inside the building. The harder question, one that most leaders are avoiding, is what happens to the humans? Diana Wu David, Director of F…

TAKEAWAY - AI Appetite Is Easy, Digestion Is Hard with Diana Wu David

This is the takeaway episode with Diana Wu David, Director of Futures at ServiceNow where we discuss AI adoption, the metrics and how far fewer organizations have figured out what to do with AI once it's inside the building.

EVA - A Framework for Evaluating Voice Agents by ServiceNow

Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real audio examples showing authentication failures, leaked reasoning, and latency p…

It's Friday: Juan and Tim rant about AI, Agents, and the Uncomfortable Truth About Data's New Center of Gravity

Juan and Tim's Friday rant covers a lot of ground, from Juan's TED takeaways on AI's unprecedented speed and what it means for humanity, to the uncomfortable shift data teams need to make: work and decisions are the point, not pipelines and gold layers. They dig into what Medallion Architecture 2.0…

Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child

Data teams spend enormous energy building pipelines, platforms, and governance frameworks but often skip the most fundamental step: truly understanding what people are actually asking for. In this episode, Juan and Tim sit down with data librarians Jenna Jordan and Amalia Child to explore why libra…

TAKEAWAY - Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child

Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with data librarians Jenna Jordan and Amalia Child who share a framework for exactly that; it's called the reference interview, and it might be t…

AI Control Tower - Governing AI at Scale with ServiceNow

AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts across two conversations for a complete 20-minute briefing on governing AI in the enterprise. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━…

The Void Between Data and Decisions with Pete Williams

There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build sophisticated data capabilities, only to see insight stall before it reaches action. In this episode, we diagnose why: organisations still …

TAKEAWAY - The Void Between Data and Decisions with Pete Williams

This is the takeaway episode with Pete Williams, an experienced data leader, who argues that organisations still make decisions along traditional vertical lines, while data sits in a horizontal layer that was never given real authority. Pete makes a compelling case for why fixing this structural vo…

Juan & Tim rant w/ Jesus Barrasa about Ontologies, Knowledge Graphs, Context Graphs and AI

Juan and Tim have a rant session with a special guest in person, Jesús Barrasa, well known in the knowledge graph space. We covered AI trends, the balance between operational vs. strategic work, knowledge graphs, context graphs. The most valuable part of our rant was our pragmatic discussion about …