Driving Transformation and Innovation at Ricoh Europe: Navigating Change, AI, and the Future of Work

In this episode of the ServiceNow UK&I Executive Circle Podcast, host Kat Finch speaks with Nick Pearson, CIO of Ricoh Europe, about how the company has successfully evolved from a traditional manufacturer to a technology-driven services business. Nick discusses the complex macro trends impacting E…

From Service to Strategy: How Kerry Group is transforming employee experience with AI and GBS.

In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discuss…

Behind every click is a human: an interview with former Global Head of Digital for the Virgin Group

In this episode of the ServiceNow Executive Circle podcast, Kat Finch sits down with Alex Hunter — global brand expert and former Global Head of Digital at Virgin Group — for a fast-paced, deeply insightful conversation on customer experience, AI, and why brand trust still matters more than ever. …

ASDA's Digital Transformation & Retail Innovation with Rob Barnes

In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey.  Rob shares his experience transitioning from con…

AI Transformation and the Future of Connectivity: Insights from Vodafone Intelligent Services

In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, we speak with Dr. Laurence Ampofo, Practice Lead of Vodafone’s AI Transformation Office. Ampofo discusses the telco giant’s bold approach to integrating AI into its operations and customer experiences, highlighting initiatives like "TOBi,"…

Maximising the Minutes on AI: Agentic AI and the Next Wave of Business Transformation

In the fourth and final episode of our mini-series, Adam Spearing, Head of AI Innovation for EMEA at ServiceNow, explores the transformative potential of agentic AI. Adam breaks down the concept of AI systems communicating and collaborating, enabling organisations to move from reactive operations t…

Unlocking AI and Digital Transformation: A Conversation with Defra’s CTO

In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, host Kat Finch delves into the world of digital innovation with Paul Mukherjee, CTO of Defra. Since joining in early 2024, Mukherjee has been steering the digital transformation of the Department for Environment, Food, and Rural Affairs, a…

Maximising the Minutes on AI: AI Hype to Transformation

In this episode of our podcast mini-series, we explore the transformational potential of generative AI. Adam Spearing, Head of AI Innovation at ServiceNow, shares his insights on why AI must be a board-level priority, how to balance short-term wins with long-term strategy, and the critical role of …

Maximising the Minutes on AI: Data, Trust & Transparency

In this episode, we dive deep into the transformative role of AI and data in reshaping businesses and customer experiences. We explore the critical intersection of AI, automation, and data quality. Join Adam Spearing, Head of AI Innovation at ServiceNow as he shares how ServiceNow leverages a unif…

AI Transformation & The Future of Work

In this episode, Andy Baynes, former Apple, Next and Google Executive, and CEO and co-founder of GT Life Sciences, shares his journey from Silicon Valley innovator to leader in AI and data science. We explore the challenges and opportunities of working with massive datasets, the critical need for …