In our new podcast mini-series – Maximising the Minutes on AI – we’re joined by Adam Spearing, Head of AI Innovation for ServiceNow EMEA.

In this episode Human in the Loop, we dive into the evolving relationship between artificial intelligence (AI) and human intelligence, exploring the critical balance of trust, collaboration, and augmentation. The conversation unpacks how generative AI is not only transforming business processes but also challenging perceptions about its role in decision-making. By incorporating a "human in the loop," organisations can leverage AI’s efficiency while ensuring accountability, personalisation, and accuracy.