As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry.

In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in for practical examples of making constant innovation a company-wide culture.

As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry. In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in for practical examples of making constant innovation a company-wide culture.

The ServiceNow UK and Ireland EXECUTIVE CIRCLE podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

Visit the EXECUTIVE CIRCLE insights hub to discover more inspiring content and to join the community: https://www.servicenow.com/uk/executive-circle.html

The ServiceNow UK and Ireland EXECUTIVE CIRCLE podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future. Visit the EXECUTIVE CIRCLE insights hub to discover more inspiring content and to join the community: https://www.servicenow.com/uk/executive-circle.html

EXECUTIVE CIRCLE Podcast

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

The ServiceNow UK and Ireland Executive Circle podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future. 

The ServiceNow UK and Ireland Executive Circle podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

Executive Circle Podcast

Episode Ten: Smart CT - keeping innovation flowing for continuous improvement

A conversation with Jody Elliott, Head of IT Risk and Sustainability at National Grid, on embedding responsible AI and sustainability at scale. 

In this episode of the ServiceNow Executive Circle Podcast, Jody Elliott, Head of IT Risk and Sustainability at National Grid, explores how sustainability, risk, and AI can work together to create real business value. Operating across critical national infrastructure in the UK and US, Jody shares why “good green operations are just good operations” and why sustainability and responsible AI must be embedded by design, not treated as standalone initiatives. 

The conversation covers: 
How IT sustainability, e-waste policy, emissions reduction, and regulatory compliance can drive efficiency, trust, and innovation 
Practical, real-world AI use cases, including how generative AI can improve compliance and risk oversight by analysing large volumes of unstructured data 
The importance of AI literacy, human-in-the-loop governance, and strong control frameworks 
How organisations should prepare for emerging regulation, including the EU AI Act and CSRD 
What’s next—from rising energy demand and supply chain risk to the next wave of responsible technology 

Tune in now for a practical, real-world look at how responsible AI and sustainability can drive efficiency, trust, and innovation at scale. 

If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com  

And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.  

A conversation with Jody Elliott, Head of IT Risk and Sustainability at National Grid, on embedding responsible AI and sustainability at scale.&nbsp;
In this episode of the ServiceNow Executive Circle Podcast, Jody Elliott, Head of IT Risk and Sustainability at National Grid, explores how sustainability, risk, and AI can work together to create real business value. Operating across critical national infrastructure in the UK and US, Jody shares why &ldquo;good green operations are just good operations&rdquo; and why sustainability and responsible AI must be embedded by design, not treated as standalone initiatives.&nbsp;
The conversation covers:&nbsp;
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">How IT sustainability, e-waste policy, emissions reduction, and regulatory compliance can drive efficiency, trust, and innovation&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Practical, real-world AI use cases, including how generative AI can improve compliance and risk oversight by analysing large volumes of unstructured data&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">The importance of AI literacy, human-in-the-loop governance, and strong control frameworks&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">How organisations should prepare for emerging regulation, including the EU AI Act and CSRD&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">What&rsquo;s next&mdash;from rising energy demand and supply chain risk to the next wave of responsible technology&nbsp;</li>
</ul>
Tune in now for a practical, real-world look at how responsible AI and sustainability can drive efficiency, trust, and innovation at scale.&nbsp;
If you&rsquo;ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to <a href="mailto:executivecircleuki@servicenow.com">executivecircleuki@servicenow.com</a>&nbsp;&nbsp;
And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please&nbsp;<a href="https://www.servicenow.com/uk/executive-circle/subscribe.html">visit</a>.&nbsp;&nbsp;

Risk at Scale: Governing AI, Sustainability, and Responsible Technology at National Grid 

AI, Skills, and the Future of Work at Aviva 

In this episode of the ServiceNow Executive Circle podcast, Kat Finch is joined by Dan Godfrey, Group People Transformation and Talent Director at Aviva, to explore how people strategy, technology, and AI are coming together to reshape the future of work. Dan shares how Aviva’s scale, legacy, and long history influence its approach to transformation, and why operational readiness, adoption, and change management are just as critical as the technology itself. From learning and recruitment to people technology and data analytics, the conversation highlights how HR and IT must work in lockstep to deliver meaningful outcomes for both colleagues and customers. 

The discussion also dives into the evolving role of AI in skills development, workforce planning, and customer experience. Some key topics include: 
The evolving role of AI in skills development, workforce planning, and customer experience 
Highlighting how Aviva is using AI to surface skills and support “squiggly careers” 
Showing how AI helps colleagues navigate future career paths and learning opportunities 
Emphasising the importance of human-in-the-loop governance, trust, and responsible use of AI 
Looking ahead to how AI could democratise financial services by making financial knowledge more accessible 
Reinforcing why investing in peoples capability remains the most critical transformation for organisations 

If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com  

And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.  

AI, Skills, and the Future of Work at Aviva&nbsp;
In this episode of the ServiceNow Executive Circle podcast, Kat Finch is joined by Dan Godfrey, Group People Transformation and Talent Director at Aviva, to explore how people strategy, technology, and AI are coming together to reshape the future of work. Dan shares how Aviva&rsquo;s scale, legacy, and long history influence its approach to transformation, and why operational readiness, adoption, and change management are just as critical as the technology itself. From learning and recruitment to people technology and data analytics, the conversation highlights how HR and IT must work in lockstep to deliver meaningful outcomes for both colleagues and customers.&nbsp;
The discussion also dives into the evolving role of AI in skills development, workforce planning, and customer experience. Some key topics include:&nbsp;
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">The evolving role of AI in skills development, workforce planning, and customer experience&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1">Highlighting how Aviva is using AI to surface skills and support &ldquo;squiggly careers&rdquo;&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Showing how AI helps colleagues navigate future career paths and learning opportunities&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1">Emphasising the importance of human-in-the-loop governance, trust, and responsible use of AI&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Looking ahead to how AI could democratise financial services by making financial knowledge more accessible&nbsp;</li>
</ul>
<ul>
<li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Reinforcing why investing in peoples capability remains the most critical transformation for organisations&nbsp;</li>
</ul>
If you&rsquo;ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to <a href="mailto:executivecircleuki@servicenow.com">executivecircleuki@servicenow.com</a>&nbsp;&nbsp;
And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please&nbsp;<a href="https://www.servicenow.com/uk/executive-circle/subscribe.html">visit</a>.&nbsp;&nbsp;

People, Skills, and AI: Transforming Talent for the Future of Financial Services

A conversation with HR leader Davis Aguilar on Diageo’s shift toward simplicity, agility, and world-class HR excellence. 

In this episode, Davis Aguilar—Global Head of HR Operations at Diageo, the global spirits company behind brands like Guinness, Johnnie Walker, Baileys, and Captain Morgan—shares how the organisation is transforming HR through operational excellence, cultural alignment, and smarter technology. He discusses the shift toward simplified workflows using ServiceNow and Workday, the importance of leadership sponsorship, and why cultural readiness is crucial when delivering change across 29,000 employees in 67 markets. 

Davis also explores the realities of transformation on the ground, from unexpected digital adoption among remote field workers in Mexico to the evolving needs of a diverse, multi-generational workforce. He reflects on Diageo’s cautious but intentional approach to generative AI, the enduring relevance of human skills, and the company’s ambition to create an internal experience as strong as its world-famous brands. 

If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com  

And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.  

A conversation with HR leader Davis Aguilar on Diageo&rsquo;s shift toward simplicity, agility, and world-class HR excellence.&nbsp;
In this episode, Davis Aguilar&mdash;Global Head of HR Operations at Diageo, the global spirits company behind brands like Guinness, Johnnie Walker, Baileys, and Captain Morgan&mdash;shares how the organisation is transforming HR through operational excellence, cultural alignment, and smarter technology. He discusses the shift toward simplified workflows using ServiceNow and Workday, the importance of leadership sponsorship, and why cultural readiness is crucial when delivering change across 29,000 employees in 67 markets.&nbsp;
Davis also explores the realities of transformation on the ground, from unexpected digital adoption among remote field workers in Mexico to the evolving needs of a diverse, multi-generational workforce. He reflects on Diageo&rsquo;s cautious but intentional approach to generative AI, the enduring relevance of human skills, and the company&rsquo;s ambition to create an internal experience as strong as its world-famous brands.&nbsp;
If&nbsp;you&rsquo;ve&nbsp;got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to&nbsp;<a href="mailto:executivecircleuki@servicenow.com">executivecircleuki@servicenow.com</a> &nbsp;
And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please&nbsp;<a href="https://www.servicenow.com/uk/executive-circle/subscribe.html">visit</a>.&nbsp;&nbsp;

Episode Ten: Smart CT - keeping innovation flowing for continuous improvement

In 2 playlist(s)

Executive Circle Podcast

Social links

Follow podcast

Recent clips