As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry.

In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in for practical examples of making constant innovation a company-wide culture.

As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry. In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in for practical examples of making constant innovation a company-wide culture.

The ServiceNow UK and Ireland EXECUTIVE CIRCLE podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

The ServiceNow UK and Ireland EXECUTIVE CIRCLE podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

EXECUTIVE CIRCLE Podcast

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

The ServiceNow UK and Ireland Executive Circle podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future. 

The ServiceNow UK and Ireland Executive Circle podcast invites listeners to hear debate and discussion on the issues of the day, elevating conversation away from products to focus on the bigger business opportunities. Embrace knowledge, access new perspectives and help define the future.

Executive Circle Podcast

Episode Ten: Smart CT - keeping innovation flowing for continuous improvement

In this episode, we dive deep into the transformative role of AI and data in reshaping businesses and customer experiences. We explore the critical intersection of AI, automation, and data quality.

Join Adam Spearing, Head of AI Innovation at ServiceNow as he shares how ServiceNow leverages a unified data models to drive innovation and agility for clients, emphasising the importance of clean, trustworthy data in achieving seamless AI integration.

In this episode, we dive deep into the transformative role of AI and data in reshaping businesses and customer experiences. We explore the critical intersection of AI, automation, and data quality.
Join Adam Spearing, Head of AI Innovation at ServiceNow as he shares how ServiceNow leverages a unified data models to drive innovation and agility for clients, emphasising the importance of clean, trustworthy data in achieving seamless AI integration.

Maximising the Minutes on AI: Data, Trust & Transparency

In this episode, Andy Baynes, former Apple, Next and Google Executive, and CEO and co-founder of GT Life Sciences, shares his journey from Silicon Valley innovator to leader in AI and data science.

We explore the challenges and opportunities of working with massive datasets, the critical need for robust data strategies, and how AI is reshaping healthcare—like democratising MRI access and improving early diagnoses. Andy also delves into the evolving role of design in AI, from intuitive user interfaces to choreographing seamless experiences across industries.

Discover how the fusion of data, design, and AI is driving transformative change in healthcare, technology, and beyond.

In this episode, Andy Baynes, former Apple, Next and Google Executive, and CEO and co-founder of GT Life Sciences, shares his journey from Silicon Valley innovator to leader in AI and data science.
We explore the challenges and opportunities of working with massive datasets, the critical need for robust data strategies, and how AI is reshaping healthcare—like democratising MRI access and improving early diagnoses. Andy also delves into the evolving role of design in AI, from intuitive user interfaces to choreographing seamless experiences across industries.
Discover how the fusion of data, design, and AI is driving transformative change in healthcare, technology, and beyond.

AI Transformation & The Future of Work

In our new podcast mini-series – Maximising the Minutes on AI – we’re joined by Adam Spearing, Head of AI Innovation for ServiceNow EMEA.

In this episode Human in the Loop, we dive into the evolving relationship between artificial intelligence (AI) and human intelligence, exploring the critical balance of trust, collaboration, and augmentation. The conversation unpacks how generative AI is not only transforming business processes but also challenging perceptions about its role in decision-making. By incorporating a "human in the loop," organisations can leverage AI’s efficiency while ensuring accountability, personalisation, and accuracy.

In our new podcast mini-series – Maximising the Minutes on AI – we’re joined by Adam Spearing, Head of AI Innovation for ServiceNow EMEA.
In this episode Human in the Loop, we dive into the evolving relationship between artificial intelligence (AI) and human intelligence, exploring the critical balance of trust, collaboration, and augmentation. The conversation unpacks how generative AI is not only transforming business processes but also challenging perceptions about its role in decision-making. By incorporating a "human in the loop," organisations can leverage AI’s efficiency while ensuring accountability, personalisation, and accuracy.

Episode Ten: Smart CT - keeping innovation flowing for continuous improvement

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