In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers:

• New features for requestors
• Agent Workspace for walk-up technicians
• Advanced Work Assignment for routing work
• Tips for smooth migration to Madrid

For more information, see:

• Product Documentation: Walk-Up Experience
• Product Documentation: Walk-Up Experience release notes
• Video: ITSM Walk-Up Experience
• Podcast: Episode 45: The Walk-Up Experience (London)

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