ServiceNow Insights Podcast
ServiceNow Insights
Playlist by ServiceNow Insights PodcastServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the plat…Follow the podcast:
114 clip(s) in playlist
Speed, Cost, Quality: Pick All Three — Inside ServiceNow's Globalization Agent
#Localization #Globalization #ServiceNow #AI A translation can be word-for-word accurate and still be completely wrong. In this episode, Bobby Brill sits down with Sam Smyth, Product Manager on the globalization side at ServiceNow, to get into what happens after you decide to go multilingual — th…
22:56
How Voice AI Learns to Understand You
What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode is about what happens in the gap. Host Bobby Brill pulls together conversations with the ServiceNow linguists, research enginee…
21:54
Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow
Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena Solomon. #ServiceNow #Localization #Globalization #AI Chapters 00:00 Cold open: "half ten" and the meaning problem 00:29 Welcome + episode…
22:26
Teaching a Computer to Speak | Voice AI in the Real World
Voice AI sounds simple until you try to deploy it at scale — across airports, accents, languages, and thousands of employees at once. In this episode of ServiceNow Insights, host Bobby Brill sits down with Midam Kim, an ML engineer and linguist at ServiceNow, to unpack what it actually takes to bu…
20:50
ServiceNow Process Intelligence | Don't Automate the Chaos
Most organizations deploying AI agents can’t answer a basic question: is it actually working? Not whether the agent runs — whether the process actually got better. In Episode 3 of our process mining and process intelligence series, Damian Pascale and Roz Parpia join host Bobby Brill to go deep on …
25:07
ServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more interesting than you’d expect. Tomas Galle (Six Sigma Black Belt) and Roz Parpia (Green Belt) join host Bobby Brill to trace …
23:44
The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow
Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down …
23:37
Being AI Native at ServiceNow
What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like right now. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━…
24:08
Day One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked
Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked Starting your first engineering role — or coming back for a return offer — and wondering what AI actually changes about the job? This episode gives you the real answer, from two engineers living it every d…
29:32
EVA - A Framework for Evaluating Voice Agents by ServiceNow
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real audio examples showing authentication failures, leaked reasoning, and latency p…
29:36