In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers:
What is embedded help?
Context sensitivity: domain, product screen, and user role
Supported media types
What is a guided tour?
Guided Tour Designer

For more information, see:
Product documentation: Embedded help and guided tours
Blog post: Embedded Help and Guided Tours in Jakarta

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

In this episode, Darius Koohmarey&nbsp;and Sameep Kodia&nbsp;talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers:
<ul>
<li>What is embedded help?</li>
<li>Context sensitivity: domain, product screen, and user role</li>
<li>Supported media types</li>
<li>What is a guided tour?</li>
<li>Guided Tour Designer</li>
</ul>
For more information, see:
<ul>
<li>Product documentation: <a href="https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/build/help-guided-tours/concept/embedded-help-guided-tours.html">Embedded help and guided tours</a></li>
<li>Blog post: <a href="https://community.servicenow.com/community?id=community_blog&amp;sys_id=3fbdaea9dbd0dbc01dcaf3231f96192b&amp;view_source=searchResult">Embedded Help and Guided Tours in Jakarta</a></li>
</ul>
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they&rsquo;re published, follow&nbsp;<a href="https://twitter.com/NOWsupport" target="_blank" rel="noopener">@NOWsupport on Twitter.</a>&nbsp;You can also search Twitter using <a href="https://twitter.com/search?f=tweets&amp;vertical=default&amp;q=%23sntechbytes&amp;src=typd" target="_blank" rel="noopener">#SNtechbytes</a>&nbsp;for previous podcasts, video clips and pictures.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

ServiceNow TechBytes is a Podcast Program hosted …

ServiceNow TechBytes

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

ServiceNow Podcast Program hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow.   https://community.servicenow.com

Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.

ServiceNow Podcast Program hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow.&nbsp;&nbsp; <a href="https://community.servicenow.com">https://community.servicenow.com</a>
<a href="https://omny.fm/shows/servicenow-podcasts">Subscribe to the ServiceNow EMEA Podcast</a> for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.

ServiceNow EMEA Podcasts

Episode 41: Embedded Help and Guided Tours

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.

00:00 Introduction to AI Behavior Challenges
00:16 Welcome and Introduction to Louis Philip Morin
00:54 The Importance of Trust in AI
01:29 Understanding Now Assist Guardian
02:04 Challenges in AI User Experience
06:25 Dealing with Offensive and Toxic Content
10:11 Methods for Identifying and Handling Offensive Content
15:29 Cultural Sensitivity and Regional Differences
18:00 User Control and Transparency in AI
20:59 Balancing AI Accuracy and User Trust 
21:54 Conclusion and Future Directions

Host - Bobby Brill 
Guest - Louis Philip Morin

#servicenow #servicenowdemo #nowassist #nowassistguardian 

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community ServiceNow

TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455

For general information about ServiceNow, visit: http://www.servicenow.com/

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.
00:00 Introduction to AI Behavior Challenges 00:16 Welcome and Introduction to Louis Philip Morin 00:54 The Importance of Trust in AI 01:29 Understanding Now Assist Guardian 02:04 Challenges in AI User Experience 06:25 Dealing with Offensive and Toxic Content 10:11 Methods for Identifying and Handling Offensive Content 15:29 Cultural Sensitivity and Regional Differences 18:00 User Control and Transparency in AI 20:59 Balancing AI Accuracy and User Trust 21:54 Conclusion and Future Directions
Host - Bobby Brill  Guest - Louis Philip Morin
#servicenow #servicenowdemo #nowassist #nowassistguardian 
ServiceNow Training and Certification: <a href="http://www.servicenow.com/services/training-and-certification.html">http://www.servicenow.com/services/training-and-certification.html</a>
ServiceNow Community: https://community.servicenow.com/community ServiceNow
TechBytes Podcast: <a href="https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455">https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455</a>
For general information about ServiceNow, visit: http://www.servicenow.com/

Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.

Building Trust in AI with ServiceNow's Now Assist Guardian

Empathy in Action: Building Accessibility at ServiceNow

In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.

To view this podcast with audio captions, please watch on YouTube - 
https://youtu.be/mh8EZejKT4s

Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured

Also, visit The Accessibility and Gen AI Podcast -  https://www.youtube.com/@A11yGenAI

Guests - 
Eamon McErlean - VP and Global Head of Accessibility
Tony Morales - Sr. Accessibility Inclusion Manager/Lead
Host - 
Bobby Brill

00:00 Introduction to Accessibility
00:27 Meet Eamon McErlean
01:29 Understanding Accessibility at ServiceNow
02:32 Tony Morales' Journey
04:07 ServiceNow's Accessibility Initiatives
09:55 The Importance of Empathy in Accessibility
26:06 AI and Accessibility: A Game Changer
31:10 Conclusion and Final Thoughts

Empathy in Action: Building Accessibility at ServiceNow
In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.
To view this podcast with audio captions, please watch on YouTube -  <a href="https://youtu.be/mh8EZejKT4s">https://youtu.be/mh8EZejKT4s</a>
Check out our YouTube channel for more - <a href="https://www.youtube.com/@ServiceNowDocs/featured">https://www.youtube.com/@ServiceNowDocs/featured</a>
Also, visit The Accessibility and Gen AI Podcast -  <a href="https://www.youtube.com/@A11yGenAI">https://www.youtube.com/@A11yGenAI</a>
Guests -  Eamon McErlean - VP and Global Head of Accessibility Tony Morales - Sr. Accessibility Inclusion Manager/Lead Host -  Bobby Brill
00:00 Introduction to Accessibility 00:27 Meet Eamon McErlean 01:29 Understanding Accessibility at ServiceNow 02:32 Tony Morales' Journey 04:07 ServiceNow's Accessibility Initiatives 09:55 The Importance of Empathy in Accessibility 26:06 AI and Accessibility: A Game Changer 31:10 Conclusion and Final Thoughts

In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.

Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales

Marker 01

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem.  And he gives us a look at developments for Now Assist on the horizon.

Guest - Mark Hopper
Host - Steve Miller
Producer – Christopher Price


For more information head over to our documentation site.
Subscribe today!
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In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem.  And he gives us a look at developments for Now Assist on the horizon. Guest - Mark Hopper Host - Steve Miller Producer – Christopher Price
 For more information head over to our <a href="https://docs.servicenow.com/">documentation site</a>. Subscribe today!
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Episode 41: Embedded Help and Guided Tours

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