In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery through process automation, personalized services, improved trust and satisfaction, and innovation through data and analytics.

Featured Speakers: 
• Mark Matzke , Area Vice President, Department of Defense, ServiceNow
• Douglas Enfield, Public Works Systems Branch Chief, G-4 Infrastructure Sustainment, IMCOM HQ

Click here to view the on-demand recording

In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery through process automation, personalized services, improved trust and satisfaction, and innovation through data and analytics. Featured Speakers: • Mark Matzke , Area Vice President, Department of Defense, ServiceNow • Douglas Enfield, Public Works Systems Branch Chief, G-4 Infrastructure Sustainment, IMCOM HQ <a href="https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow">Click here to view the on-demand recording</a>

The ServiceNow Federal Podcast Program is a collection of podcast shows hosted by various ServiceNow experts, featuring professionals in the private and public sectors. Listen to our experts talk about what’s going on at ServiceNow and how we can support Government agencies. Join the conversation!

The ServiceNow Federal Podcast Program is a collection of podcast shows hosted by various ServiceNow experts, featuring professionals in the private and public sectors. Listen to our experts talk about what&rsquo;s going on at ServiceNow and how we can support Government agencies. Join the conversation!

Federal Fridays with ServiceNow (Government)

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.

Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.
Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a>

ServiceNow Industries Podcasts Podcast

ServiceNow Industries Podcasts

ServiceNow Federal Forum 2024: Empowering the DoD To Deliver Memorable Customer Experiences (CX) Excellence

AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats.

Featured Speakers: 
• Jason Beland, Senior Security Solution Sales Executive, ServiceNow
• David Carroll, Associate Director for Mission Engineering, Cybersecurity and Infrastructure Security Agency



Click here to view recording

AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats. Featured Speakers: • Jason Beland, Senior Security Solution Sales Executive, ServiceNow • David Carroll, Associate Director for Mission Engineering, Cybersecurity and Infrastructure Security Agency 
<a href="https://youtu.be/aoeWi5a24z0">Click here to view recording</a>

ServiceNow Federal Forum 2024: Protect Your Mission From AI-Driven Cyber Threats

Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the same user interface, ensuring that your world works even when others don’t want it to.

Featured Speakers: 
• Mark Matzke, Area Vice President, Department of Defense, ServiceNow
• Adam Prem, Solution Consulting Manager, ServiceNow
• Captain Jeffrey Quinn, Force Chaplain, Submarine Force Atlantic
• Eric Silverstein, Senior Manager, Solution Consulting Architecture, ServiceNow

Click here to view recording

Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the same user interface, ensuring that your world works even when others don’t want it to. Featured Speakers: • Mark Matzke, Area Vice President, Department of Defense, ServiceNow • Adam Prem, Solution Consulting Manager, ServiceNow • Captain Jeffrey Quinn, Force Chaplain, Submarine Force Atlantic • Eric Silverstein, Senior Manager, Solution Consulting Architecture, ServiceNow
<a href="https://youtu.be/ccGGU8vj8HE">Click here to view recording</a>

ServiceNow Federal Forum 2024: Survivability in the Gap: Planning for When, Not If

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helping agencies improve organization-wide employee services across IT, HR, and Facilities.

Featured Speakers: 
• Pamela Graulich, Manager Solution Consulting for Federal, ServiceNow
• Bill Daniels, Director of Application Development and Digital Services, Office of the Secretary, Department of Commerce
• Steve Krauss, Senior Advisor for the HR Quality Services Management Office and HR Line of Business, Office of Personnel Management
• Liz Persell, Director of Human Resources Information Systems, U.S. International Development Finance Corporation

Click here to view the on-demand recording

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helping agencies improve organization-wide employee services across IT, HR, and Facilities. Featured Speakers: • Pamela Graulich, Manager Solution Consulting for Federal, ServiceNow • Bill Daniels, Director of Application Development and Digital Services, Office of the Secretary, Department of Commerce • Steve Krauss, Senior Advisor for the HR Quality Services Management Office and HR Line of Business, Office of Personnel Management • Liz Persell, Director of Human Resources Information Systems, U.S. International Development Finance Corporation <a href="https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow">Click here to view the on-demand recording</a>

ServiceNow Federal Forum 2024: Empowering the DoD To Deliver Memorable Customer Experiences (CX) Excellence

In 2 playlist(s)

ServiceNow Industries Podcasts

Social links

Follow podcast

Recent clips