ServiceNow Government Transformation Series: Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow

Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, …

ServiceNow Government Transformation Series: Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow

Today's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, from his perspective as a retired Sp…

ServiceNow Government Transformation Series: Jonathan Alboum, Federal CTO at ServiceNow

Today's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Pub…

ServiceNow Government Transformation Series: Ivy Ryerson, Principal Strategist, ServiceNow

Today's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business…

ServiceNow Federal Forum 2023: Getting the Most out of ATOs

Utilizing and managing an Authority to Operate (ATO) is a common struggle across Federal agencies. In this fireside chat, learn how a unified enterprise ATO helped the Navy and Marine Corps create increased transparency, visibility, and efficiencies inside their agencies. Featured Speakers: • Dav…

ServiceNow Federal Forum 2023: Improve the Total Experience of Employees and Constituents

In accelerating digital transformation, experience is key, while modern service delivery means anticipating issues before they arise and empowering constituents to quickly get what they need. In this session, we will align those concepts in a Total Experience journey, in which we will discuss utili…

ServiceNow Federal Forum 2023: Manage and Service Non-IT Assets With ServiceNow

From forecasting and acquisition to deployment and maintenance, managing the life cycle of non-IT assets can be a daunting challenge. Disjointed systems, inconsistent processes, and limited data provide insufficient insight and make it difficult to determine costs and spending. Join this session to…

ServiceNow Federal Forum 2023: The Skills Gold Rush - Mining the Untapped Federal Workforce

Today’s Federal government only leverages a fraction of its current talent because agencies have no way to see the full range of employee experience and expertise. This untapped potential leads to myriad missed opportunities for the workforce, reduces employee engagement, and increases turnover. Ag…

ServiceNow Federal Forum 2023: The Zero Trust Journey: A Roadmap for Success

Zero Trust is more than a mandate, it’s a framework and maturity journey. It’s also not achieved with a single technology. During this session, we’ll explore how a platform-based approach, coupled with automation and orchestration, enables agencies to move their Zero Trust plans forward to secure t…

ServiceNow Federal Forum 2023: Workforce Wellbeing: How ServiceNow is Helping Agencies Evolve Their Missions and Cultures

Employee wellness, a major priority even before the pandemic, is now widely considered inseparable from employee effectiveness and efficiency. During this session, we’ll examine how Federal agencies are using digital services to evolve their missions and support employee wellbeing. We will share ex…