Inside Software Factories: Government's Innovation Accelerators

Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to production. These software factories, from the Air Force’s Kessel Run and Kobayashi Mar…

GovLoop Spotlights: Defining Transformation and How Agencies Can Achieve It

Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above? Join us as our government and industry experts define what transformation …

Improving Public Sector Customer Experience

Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great custo…

Government Customer Experience & Engagement Summit : Culture Track - Employees as Customers

An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, …

ServiceNow Government Transformation Series - Veterans Edition: Yolanda Inchauregui, Sr. Manager, Support Account Management Services at ServiceNow

Today's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow. Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminatin…

Maintaining Control and Visibility with Hyperautomation

As agencies work to keep pace with the digital expectations of their users – both employees and citizens – hyperautomation may prove to be an effective modernization approach. Hear Gus Pastore, Director, Creator Workflows - US Federal, ServiceNow, explore how hyperautomation is not only achievable…

ServiceNow Federal Forum 2023: App Showcase- Learn How Government Works Better With ServiceNow

This session will highlight several applications created by Federal agencies using ServiceNow Creator Workflows. Join us to find out how agencies quickly developed digital solutions to meet their unique mission challenges. Learn how a low code approach provides high value for app development. Feat…

ServiceNow Federal Forum 2023: Beyond the Mandate- Exceeding Federal Customer Experience Expectations

The Biden administration’s executive order on transforming customer experience (CX) put people at the center of everything government does. To rethink government service delivery and create lasting change, agencies must take a holistic view, spanning financial, human resources, legal, data, and tec…

ServiceNow Government Transformation Series: David Hegarty, Director, Success Architecture – Federal at ServiceNow

Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow. David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practi…

ServiceNow Government Transformation Series: Nichole Francis Reynolds, VP and Global Head of Government Relations at ServiceNow

Today's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ServiceNow. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, and works closely with C-Suite executives. She develops, leads and execu…