This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.

Featured Speaker: 
• Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow
• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow
• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow

Click here to view the on-demand recording

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees. Featured Speaker: • Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow • RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow • Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow
<a href="https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow">Click here to view the on-demand recording</a>

The ServiceNow Federal Podcast Program is a collection of podcast shows hosted by various ServiceNow experts, featuring professionals in the private and public sectors. Listen to our experts talk about what’s going on at ServiceNow and how we can support Government agencies. Join the conversation!

The ServiceNow Federal Podcast Program is a collection of podcast shows hosted by various ServiceNow experts, featuring professionals in the private and public sectors. Listen to our experts talk about what&rsquo;s going on at ServiceNow and how we can support Government agencies. Join the conversation!

Federal Fridays with ServiceNow (Government)

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.

Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries.
Check out the <a href="https://community.servicenow.com/community?id=community_static&amp;sys_id=44f71e901b5d4c90ada243f6fe4bcb52">ServiceNow Special Interest Groups for Industries on the Now Community</a>

ServiceNow Industries Podcasts Podcast

ServiceNow Industries Podcasts

ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected.
Featured Speakers: 
• Gaine Nazareth, Director, Solution Consulting, ServiceNow
• Alexis Bonnell, Chief Information Officer, Director of the Digital Capabilities Directorate, Chief AI Officer, Air Force Research Laboratory
• David Larrimore, Executive Director of the Chief Technology Officer Directorate, Office of the Chief Information Officer, Department of Homeland Security
• John Lau, Senior Strategic IT Operations Advisor, United States Patent and Trademark Office
• Catherine Manfre, Chief Transformation Officer, Office of Personnel Management

Click here to view the on-demand recording
https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected. Featured Speakers: • Gaine Nazareth, Director, Solution Consulting, ServiceNow • Alexis Bonnell, Chief Information Officer, Director of the Digital Capabilities Directorate, Chief AI Officer, Air Force Research Laboratory • David Larrimore, Executive Director of the Chief Technology Officer Directorate, Office of the Chief Information Officer, Department of Homeland Security • John Lau, Senior Strategic IT Operations Advisor, United States Patent and Trademark Office • Catherine Manfre, Chief Transformation Officer, Office of Personnel Management Click here to view the on-demand recording https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow

ServiceNow Federal Forum 2024: Securing Intelligent Transformation with Gen AI

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.

Featured Speakers: 
• Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow
• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General
• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection
• James Johnson, Program Executive Officer, DLA Information Operations
• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting Command

Click here to view the on-demand recording

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees. Featured Speakers: • Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow • Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General • Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection • James Johnson, Program Executive Officer, DLA Information Operations • Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting Command <a href="https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow">Click here to view the on-demand recording</a>

ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence?

This panel explores how agencies are:
• Preparing to implement enhanced AI
• Using the latest technologies to build citizen trust and strengthen partnerships
•Ensuring AI is developed and deployed to strengthen and expedite processes


Featured Speakers: 
• Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow
• Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the Treasury

Click here to view the on-demand recording

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence? This panel explores how agencies are: • Preparing to implement enhanced AI • Using the latest technologies to build citizen trust and strengthen partnerships •Ensuring AI is developed and deployed to strengthen and expedite processes Featured Speakers: • Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow • Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the Treasury <a href="https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow">Click here to view the on-demand recording</a>

ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)

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