McKinsey on Consumer and Retail
McKinsey on Consumer and Retail
McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.Social links:
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Luxury retail is about ‘emotions, not transactions’
The physical shopping experience matters more than ever, says Value Retail founder Scott Malkin, whose company owns some of the world’s best-performing luxury shopping destinations.
21:26
How product design can yield ‘triple wins’: Growth, margin, and sustainability
Some consumer companies have simultaneously increased sales, cut costs, and reduced carbon emissions. Their secret? Paying closer attention to the design of their products and packaging.
23:53Clean
The art and science of reducing retail shrink
Retailers need a data-informed, collaborative, store-by-store approach to combat shrink. The payoff: higher profits and better customer experience.
23:38Clean
Holiday shopping in 2023: ‘It started early and will end late’
In search of the best deals, US consumers are spreading out their spending across several months this holiday season. Here’s what that means for retailers.
24:59Clean
How to do a ‘retail reset’: Priorities for retail leaders
The most successful retailers will be those that undergo a full reset—by harnessing new technology, creating ecosystems, engaging their workforce, and investing in private brands.
28:02
Consumers are spending on sustainable consumer goods: Highlights from new research
Which sustainability attributes matter most at the point of sale? Do consumers pay attention to sustainability claims? A new report from McKinsey and NielsenIQ provides answers.
25:55
Purposeful growth in retail: Perspectives from two former Nike execs
What does purposeful growth look like in the retail sector? Christiana Shi and Stuart Hogue, former senior leaders at Nike, speak with McKinsey’s Brian Gregg about the company’s formula for serving customers—with a focus on digital transformation and the direct-to-consumer model.
25:31
‘Let’s not just rely on data’: Holt Renfrew’s Anne Pitcher on the future of retail
The department-store veteran explains how retailers can become more consumer-centric, experiential, sustainable, and diverse than they’ve ever been.
20:27
The state of grocery retail around the world
Read more > Listen to the podcast (duration: 25:07) > A survey of 30,000+ consumers and 100+ grocery CEOs reveals the challenges—and opportunities—that grocery retailers face today.
25:07Clean
How Europe’s CPG leaders can navigate inflation
Read more > Listen to the podcast (duration: 22:07) > With inflation persisting, consumer-packaged-goods manufacturers can’t rely on the strategies that got them through the past two years. It’s time for a reset.
22:07Clean