The most successful retailers will be those that undergo a full reset—by harnessing new technology, creating ecosystems, engaging their workforce, and investing in private brands.

The most successful retailers will be those that undergo a full reset—by harnessing new technology, creating ecosystems, engaging their workforce, and investing in private brands.

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.

The Consumer Briefing features talks with our experts on top of mind topics for Executives in the Consumer Goods and Retail industry.

McKinsey on Consumer and Retail

How to do a ‘retail reset’: Priorities for retail leaders

Pacsun CEO Brieane Olson talks to McKinsey partner Pamela Brown about community co-creation, leadership lessons, and what’s next for Gen Z and for Pacsun.

Pacsun CEO Brieane Olson talks to McKinsey partner Pamela Brown about community co-creation, leadership lessons, and what&rsquo;s next for Gen Z and for Pacsun.

Customer co-creation can be a powerful strategy in retail—and in other industries

Pacsun’s Gen Z playbook: Listen, learn, and let go

Agentic AI can automate routine work and improve merchandising decisions at scale. What does it take to translate potential into performance?

Agentic AI can automate routine work and improve merchandising decisions at scale. What does it take to translate potential into performance?

Merchants can spend less time reporting and more time strategizing 

From dashboards to decisions: Empowering merchants with agentic AI

Union Square Hospitality Group’s Chip Wade and John Ragan share their perspectives on customer experience, restaurant technology, and the future of dining.

Union Square Hospitality Group&rsquo;s Chip Wade and John Ragan share their perspectives on customer experience, restaurant technology, and the future of dining.

What it takes to run iconic NYC restaurants

How to do a ‘retail reset’: Priorities for retail leaders

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McKinsey on Consumer and Retail

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