It’s hard to imagine what this pandemic would look like without the internet to keep us all connected, and we have Jan Brandt’s marketing genius to thank for that technological revolution. As the CMO of AOL in the 1990s, she grew their subscription base by being keenly attuned to customers’ desires—and to the potential for home internet access to transform their lives. Listen to Jan explain why she loves being “the queen of no,” why she’d never fire someone for making a mistake, and how her drive comes from the “moxie” she’s admired since she was a kid watching her mother deftly navigate tough negotiations as a small business owner.