On today's episode of Let's Talk Dog Business, find out how you are potentially losing £1000s in your business. Jo & Vicky have put this particular podcast together to help the people who have contacted them recently saying that they struggle when someone rings them to enquire about booking their services.

If you want to know how to convert those phone enquiries into bookings, this is the episode for you. Jo & Vicky explain how not to be too salesy, which puts people off, while still sharing how you can help them. This episode includes invaluable phrases and questions you can adapt and use during your calls.

KEY TAKEAWAYS

• Without sales you cannot stay in business and help people.
• Handle enquiries as a conversation rather than a sales call.
• Set out the expectation of the call at the start.
• Quickly establish what your potential customer needs. What is their pain point? The problem they are trying to solve.
• Find out how long the problem has gone on.
• Establish how invested they are in solving the issue. 
• Look at the call as a match call, a discovery call.
• If you are not a good fit, don´t be afraid to turn the client away.
• Be confident about what you have to offer.
• When trying to turn an enquiry into a sale, it is important to demonstrate that you offer value without over-giving.

BEST MOMENTS

‘You will lose money in your business if you do not get this process right. ´

‘Find out about the client before you decide to work with them.’

‘Every little bit of information you give them should be strategic.’

SOCIALS AND IMPORTANT LINKS

https://www.tiktok.com/@letstalkdogbusiness

https://www.youtube.com/@LetsTalkDogBusiness

Website www.caninebusinessacademy.com

Community Facebook Group: https://www.facebook.com/groups/caninebusinessacademycommunity/

ABOUT THE HOSTS

Meet Jo and Vicky! They bring a combined 25 years of expertise in the canine industry. Jo, with a background in corporate business, and Vicky, a dedicated advocate for rescue organisations, form an unstoppable team. Beyond the mic, their lives are a whirlwind – managing two successful businesses, pursuing a full-time university degree, and parenting two little ones under four. Each of their homes combined is a lively menagerie, housing five dogs and an abundance of chickens.

PODCAST DESCRIPTION

The ultimate hub for dog business enthusiasts! 

Join hosts Jo and Vicky as they unravel the entrepreneurial journey within the canine realm. This podcast delves deep into the business side of owning a dog business, spotlighting inspiring stories of individuals who've seamlessly woven their passion into a profitable lifestyle. Tune in for candid discussions on the human behaviour behind dogs, strategies to attract dream clients, and a behind-the-scenes look at Jo and Vicky's collaborative training ventures. Get ready for client interviews, tales behind the dogs, and insightful perspectives from actual dog owners on what they seek in a trainer. This is your go-to source for navigating the dynamic world where business meets the wagging tails.