In the latest episode of Gateway to Growth, Yvonne Szeto, Vice President Commercial APAC at Worldpay, joins Nick Fisher, General Manager UK, JCB International (Europe) Ltd. to discuss cart abandonment in ecommerce, with a particular lens on Asian consumers.



Topics explored:

Hosted by Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd., the discussion includes an in-depth look at cart abandonment from the perspective of merchant, payment provider, and customer. You will learn about market-specific trends as well as causes of cart abandonment, ways to reduce abandonment rates, and how things like security and local payment options can ensure successful checkouts.

Plus, discover how companies like JCB International and Worldpay are supporting merchants on their journey to efficient ecommerce.



Key discussion points:
03:55   Is cart abandonment a big problem? If so, why?
08:28   Ecommerce shopping habits of Asian consumers
20:50   Ways to meet different customer expectations
26:10   Common themes from top performing European retailers
29:15   Importance of multi-currency processing
33:15   Balancing fraud prevention and increased profits
38:22   Alternative payment methods and their impact
40:00   How to entice lapsed customers to return to their carts
42:25   Unified strategies across mobile and desktop payments
45:09   Optimizing multi-step purchases like airline tickets
47:18   Sales strategies and discounts – the pros and cons
50:05   Making the payments journey more secure



Have a question about the podcast topic? A suggestion for future episodes? Or want your company to be our next guests? Get in touch at marketing@jcbeurope.eu

JCB is a major global payments brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 41 million merchants around the world. JCB issues cards across various countries and regions internationally with more than 150 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: www.global.jcb/en/

In the latest episode of Gateway to Growth, Yvonne Szeto, Vice President Commercial APAC at Worldpay, joins Nick Fisher, General Manager UK, JCB International (Europe) Ltd. to discuss cart abandonment in ecommerce, with a particular lens on Asian consumers.
 
Topics explored:
Hosted by Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd., the discussion includes an in-depth look at cart abandonment from the perspective of merchant, payment provider, and customer. You will learn about market-specific trends as well as causes of cart abandonment, ways to reduce abandonment rates, and how things like security and local payment options can ensure successful checkouts.
Plus, discover how companies like JCB International and Worldpay are supporting merchants on their journey to efficient ecommerce.
 
Key discussion points:
<ul>
<li>03:55   Is cart abandonment a big problem? If so, why?</li>
<li>08:28   Ecommerce shopping habits of Asian consumers</li>
<li>20:50   Ways to meet different customer expectations</li>
<li>26:10   Common themes from top performing European retailers</li>
<li>29:15   Importance of multi-currency processing</li>
<li>33:15   Balancing fraud prevention and increased profits</li>
<li>38:22   Alternative payment methods and their impact</li>
<li>40:00   How to entice lapsed customers to return to their carts</li>
<li>42:25   Unified strategies across mobile and desktop payments</li>
<li>45:09   Optimizing multi-step purchases like airline tickets</li>
<li>47:18   Sales strategies and discounts – the pros and cons</li>
<li>50:05   Making the payments journey more secure</li>
</ul>
 
Have a question about the podcast topic? A suggestion for future episodes? Or want your company to be our next guests? Get in touch at <a href="mailto:marketing@jcbeurope.eu">marketing@jcbeurope.eu</a>
JCB is a major global payments brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 41 million merchants around the world. JCB issues cards across various countries and regions internationally with more than 150 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: <a href="https://www.global.jcb/en/#_blank">www.global.jcb/en/</a>

Click into place – Cart Abandonment in Ecommerce

In our new podcast episode, Graham Stanford, Director of B2B Partnerships at The Bicester Collection, discusses the value behind partnerships in elevating the customer experience to the next level and how businesses can ensure long-term success by picking the right partners.

Hosted by Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd., the podcast shares insightful details about the success story of The Bicester Collection featuring luxury shopping villages, and how the brand continues to stay ahead of the curve by introducing new and innovative methods such as virtual shopping. The discussion also offers a deep dive into some of the emerging trends in the market, such as unified commerce and omnichannel customer experiences, and the role of partnerships to create special moments for the customers looking to get more out of their shopping experience.

Lastly, you can learn more about our commitment and successful collaboration with The Bicester Collection as Graham shares his own experience working with JCB over the years.

You can find key discussion points at these times in the podcast:

1:17      Welcoming our quest and understanding the brand’s ethos

8:10      Exploring new avenues for enhancing the customer experience

14:07    The role of collaboration in supporting growth and recovery post pandemic

19:10    Latest trends in the market and what they mean for your brand

20:23    Working together: The value of partnerships in achieving long-term success

26:34    Cultural tendencies and creating bespoke marketing campaigns

You can find out more about our successful partnership with The Bicester Collection in our latest case study here.

Please send any comments on this episode, or ideas for future episodes or collaboration suggestions to - marketing@jcbeurope.eu

JCB is a major global payments brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 41 million merchants around the world. JCB issues cards across various countries and regions internationally with more than 150 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: www.global.jcb/en/

In our new podcast episode, Graham Stanford, Director of B2B Partnerships at The Bicester Collection, discusses the value behind partnerships in elevating the customer experience to the next level and how businesses can ensure long-term success by picking the right partners.
Hosted by Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd., the podcast shares insightful details about the success story of The Bicester Collection featuring luxury shopping villages, and how the brand continues to stay ahead of the curve by introducing new and innovative methods such as virtual shopping. The discussion also offers a deep dive into some of the emerging trends in the market, such as unified commerce and omnichannel customer experiences, and the role of partnerships to create special moments for the customers looking to get more out of their shopping experience.
Lastly, you can learn more about our commitment and successful collaboration with The Bicester Collection as Graham shares his own experience working with JCB over the years.
You can find key discussion points at these times in the podcast:
1:17      Welcoming our quest and understanding the brand’s ethos
8:10      Exploring new avenues for enhancing the customer experience
14:07    The role of collaboration in supporting growth and recovery post pandemic
19:10    Latest trends in the market and what they mean for your brand
20:23    Working together: The value of partnerships in achieving long-term success
26:34    Cultural tendencies and creating bespoke marketing campaigns
You can find out more about our successful partnership with The Bicester Collection in our latest case study <a href="https://www.thepaymentshub.net/partnership-case-study-jcb-and-the-bicester-collection/">here</a>.
Please send any comments on this episode, or ideas for future episodes or collaboration suggestions to - <a href="mailto:marketing@jcbeurope.eu">marketing@jcbeurope.eu</a>
JCB is a major global payments brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 41 million merchants around the world. JCB issues cards across various countries and regions internationally with more than 150 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: <a href="https://www.global.jcb/en/#_blank">www.global.jcb/en/</a>

Partnership to Flourish - The Luxury Consumer Experience

Satoru Mori, Managing Director at JCB Card International (South Asia) Pvt. Ltd. and Richard Anderson, SVP & Business Head at JCB Card International (South Asia) Pvt. Ltd. discuss about the rapid growing market of India and how European merchants may tap into the prospective economy.

Hosted by Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd., the podcast features the trio speaking about India’s trending commerce and the typical spending behaviors of Indian customers, especially inbound and outbound travelers, from luxury savvies to backpackers. The deep dive into JCB Indian cardmembers demographics offer insights for any business planning to seize the opportunities of the thriving Indian card spending population.

What’s more, learn how JCB collaborates with merchant partners to make the buying experience for Indian cardmembers more special.

You can find key discussion points at these times in the podcast:

5:20    India – the market with growing momentum

9:30    JCB as a trusted partner amidst India’s flourishing economy

12:38  What a typical Indian’s spending patterns would be

19:20  Travelers are back! How are they driving in-store spends as a power engine?

20:42  Ecommerce trends for Indian shoppers

23:26 Tips for merchants to reach the hearts of Indian consumers

You can download a copy of whitepaper - Prosperity Awaits: Tapping into the Indian Marketfor free on The Payments Hub here.

Please send any comments on this episode, or ideas for future episodes or collaboration suggestions to - marketing@jcbeurope.eu

JCB is a major global payment brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 39 million merchants around the world. JCB issues cards across various countries and regions internationally with more than 140 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: www.global.jcb/en/

Satoru Mori, Managing Director at JCB Card International (South Asia) Pvt. Ltd. and Richard Anderson, SVP &amp; Business Head at JCB Card International (South Asia) Pvt. Ltd. discuss about the rapid growing market of India and how European merchants may tap into the prospective economy.
Hosted by Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd., the podcast features the trio speaking about India’s trending commerce and the typical spending behaviors of Indian customers, especially inbound and outbound travelers, from luxury savvies to backpackers. The deep dive into JCB Indian cardmembers demographics offer insights for any business planning to seize the opportunities of the thriving Indian card spending population.
What’s more, learn how JCB collaborates with merchant partners to make the buying experience for Indian cardmembers more special.
You can find key discussion points at these times in the podcast:
5:20    India – the market with growing momentum
9:30    JCB as a trusted partner amidst India’s flourishing economy
12:38  What a typical Indian’s spending patterns would be
19:20  Travelers are back! How are they driving in-store spends as a power engine?
20:42  Ecommerce trends for Indian shoppers
23:26 Tips for merchants to reach the hearts of Indian consumers
You can download a copy of whitepaper - Prosperity Awaits: Tapping into the Indian Market for free on The Payments Hub <a href="https://www.thepaymentshub.net/content/files/2022/11/Prosperity-Awaits---Tapping-into-the-Indian-Market.pdf">here</a>.
Please send any comments on this episode, or ideas for future episodes or collaboration suggestions to - <a href="mailto:marketing@jcbeurope.eu">marketing@jcbeurope.eu</a>
JCB is a major global payment brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 39 million merchants around the world. JCB issues cards across various countries and regions internationally with more than 140 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: <a href="https://www.global.jcb/en/#_blank">www.global.jcb/en/</a>

India as a Growth Market

Yoshiki Kaneko, President and Chief Operations Officer, JCB International Co., Ltd. discusses the important topic of brand loyalty and why it matters for card issuers and merchants with podcast host Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd.

Together they explore the topics contained in JCB’s recent report ‘Prioritising Brand Loyalty and Customer Confidence’ and dive into how JCB has built a trusted relationship with its cardmembers via its loyalty programme.

The conversation ranges over:

Loyalty and customer lifetime value.

Delivering a positive customer experience.

How JCB works with its partners to reward cardmembers and increase brand awareness.

The benefit to merchants of loyal cardmembers.

You can find key discussion points at these given times: 

4’.25 Loyalty means positivity towards a brand

5’.25 Data is a superpower for brands

6’.50 Cardmember reward preferences

8’.33 Cards as lifestyle enablers

12’.55 Value of partnerships

15’.00 Convenience and the customer experience

View JCB’s report ‘Prioritising Brand Loyalty and Customer Confidence’ on LinkedIn - https://www.linkedin.com/posts/jcb-international-europe-limited_prioritising-brand-loyalty-and-customer-confidence-activity-6790569714943897600-jEaO

JCB is a major global payment brand and a leading credit card issuer and acquirer in Japan. Its acceptance network includes about 36 million merchants around the world and it issues cards across various countries and regions internationally with more than 141 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. For more information, please visit: www.global.jcb/en/ 

Yoshiki Kaneko, President and Chief Operations Officer, JCB International Co., Ltd. discusses the important topic of brand loyalty and why it matters for card issuers and merchants with podcast host Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd.
Together they explore the topics contained in JCB&rsquo;s recent report &lsquo;Prioritising Brand Loyalty and Customer Confidence&rsquo; and dive into how JCB has built a trusted relationship with its cardmembers via its loyalty programme.
The conversation ranges over:
Loyalty and customer lifetime value.
Delivering a positive customer experience.
How JCB works with its partners to reward cardmembers and increase brand awareness.
The benefit to merchants of loyal cardmembers.
You can find key discussion points at these given times:&nbsp;
4&rsquo;.25 Loyalty means positivity towards a brand
5&rsquo;.25 Data is a superpower for brands
6&rsquo;.50 Cardmember reward preferences
8&rsquo;.33 Cards as lifestyle enablers
12&rsquo;.55 Value of partnerships
15&rsquo;.00 Convenience and the customer experience
View JCB&rsquo;s report &lsquo;Prioritising Brand Loyalty and Customer Confidence&rsquo; on LinkedIn - https://www.linkedin.com/posts/jcb-international-europe-limited_prioritising-brand-loyalty-and-customer-confidence-activity-6790569714943897600-jEaO
JCB is a major global payment brand and a leading credit card issuer and acquirer in Japan. Its acceptance network includes about 36 million merchants around the world and it issues cards across various countries and regions internationally with more than 141 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. For more information, please visit: <a href="http://www.global.jcb/en/">www.global.jcb/en/</a>&nbsp;

Prioritising Brand Loyalty and Customer Confidence

Thomas Heigl, Senior Vice President, Sales and Marketing at JCB International (Europe) Ltd., joins podcast host Victoria Perea-Usher, Head of Marketing and Communications at JCB International (Europe) Ltd. to discuss the rapid embrace of ecommerce by Asian shoppers and what European retailers need to do to benefit from this behaviour.

The pair discuss the trends behind the JCB cardmember data surfaced in the company’s recent report Ecommerce: Business Without Borders and highlight some of the most prominent stats, for instance JCB cardmember online sales by European merchants increased by more than 300 % from 2016 – 2019.

The conversation ranges over the following:
The need to understand that Asia is made up of many different cultures
The pillars of a great online customer experience
Why it is important to have an omnichannel offering
The expectations of Asian shoppers
What products offered by European retailers are attractive to Asian shoppers
Which Asian regions are tipped as ‘ones to watch’ for ecommerce growth potential

You can find key discussion points at these given times:

4’.22 – Surge in global ecommerce spending

10’.29 – Meeting the expectations of diverse Asian customers

12’.09 – The four pillars of embedded commerce

16’.08 – Security, trust and authentication

19’.22 – Sales success of Bike Components due to optimising for Asian ecommerce

23’.33 – Tips for excellent customer service

You can download a copy of Ecommerce: Business Without Borders for free on LinkedIn at https://www.linkedin.com/feed/update/urn:li:activity:6782214363907424257


JCB provides cutting-edge payment solutions for 140 million cardmembers worldwide and its cards are issued in 20 countries and territories including China, Korea, Taiwan, Thailand, Vietnam and Russia.

Thomas Heigl, Senior Vice President, Sales and Marketing at JCB International (Europe) Ltd., joins podcast host Victoria Perea-Usher, Head of Marketing and Communications at JCB International (Europe) Ltd. to discuss the rapid embrace of ecommerce by Asian shoppers and what European retailers need to do to benefit from this behaviour.
The pair discuss the trends behind the JCB cardmember data surfaced in the company&rsquo;s recent report Ecommerce: Business Without Borders and highlight some of the most prominent stats, for instance JCB cardmember online sales by European merchants increased by more than 300 % from 2016 &ndash; 2019.
The conversation ranges over the following:
<ul>
<li>The need to understand that Asia is made up of many different cultures</li>
<li>The pillars of a great online customer experience</li>
<li>Why it is important to have an omnichannel offering</li>
<li>The expectations of Asian shoppers</li>
<li>What products offered by European retailers are attractive to Asian shoppers</li>
<li>Which Asian regions are tipped as &lsquo;ones to watch&rsquo; for ecommerce growth potential</li>
</ul>
You can find key discussion points at these given times:
4&rsquo;.22 &ndash; Surge in global ecommerce spending
10&rsquo;.29 &ndash; Meeting the expectations of diverse Asian customers
12&rsquo;.09 &ndash; The four pillars of embedded commerce
16&rsquo;.08 &ndash; Security, trust and authentication
19&rsquo;.22 &ndash; Sales success of Bike Components due to optimising for Asian ecommerce
23&rsquo;.33 &ndash; Tips for excellent customer service
You can download a copy of Ecommerce: Business Without Borders for free on LinkedIn at <a href="https://www.linkedin.com/feed/update/urn:li:activity:6782214363907424257">https://www.linkedin.com/feed/update/urn:li:activity:6782214363907424257</a> 
JCB provides cutting-edge payment solutions for 140 million cardmembers worldwide and its cards are issued in 20 countries and territories including China, Korea, Taiwan, Thailand, Vietnam and Russia.

Ecommerce: Business Without Borders

Andrew Mitchell, Vice President, Development and Infrastructure Support at JCB Europe, joins Gateway To Growth host Victoria Perea-Usher for this episode, which dives deep into the big issues surfaced in the company’s recent report Payment Perspectives and Future-Gazing.

The pair discuss:
the consumer shopping and payment trends accelerated by recent events
how merchants need to respond to these changes
why security is the number one priority for creating trust
how technological and regulatory innovation will come from collaboration.

Andrew discusses the startling statistics around ecommerce and discusses the rapid rise of mobile phone payments. The pair unpack the real meaning of payments industry regulation like the PSD2 directive, explain the need to “keep up with the arms race of cryptography” and give examples of how partnerships between JCB and other players in the eco-system have delivered a great customer experiences for cardmembers.

You can find key discussion points at these given times:

8’.20 - Mobile-initiated contactless transactions

13’.45 - Payment Services Directive 2 (PSD2)

15’.55 - Cryptographic networks

19’.12 - The importance of tech partnerships and collaboration groups

24’.05 - Financial inclusion

You can download a copy of Payment Perspectives and Future-Gazing for free on LinkedIn at https://www.linkedin.com/feed/update/urn:li:activity:6725429756592041984

JCB provides cutting-edge payment solutions for 140 million cardmembers worldwide and its cards are issued in 20 countries and territories including China, Korea, Taiwan, Thailand, Vietnam and Russia.

Andrew Mitchell, Vice President, Development and Infrastructure Support at JCB Europe, joins Gateway To Growth host Victoria Perea-Usher for this episode, which dives deep into the big issues surfaced in the company&rsquo;s recent report Payment Perspectives and Future-Gazing.
The pair discuss:
<ul>
<li>the consumer shopping and payment trends accelerated by recent events</li>
<li>how merchants need to respond to these changes</li>
<li>why security is the number one priority for creating trust</li>
<li>how technological and regulatory innovation will come from collaboration.</li>
</ul>
Andrew discusses the startling statistics around ecommerce and discusses the rapid rise of mobile phone payments. The pair unpack the real meaning of payments industry regulation like the PSD2 directive, explain the need to &ldquo;keep up with the arms race of cryptography&rdquo; and give examples of how partnerships between JCB and other players in the eco-system have delivered a great customer experiences for cardmembers.
You can find key discussion points at these given times:
8&rsquo;.20 - Mobile-initiated contactless transactions
13&rsquo;.45 - Payment Services Directive 2 (PSD2)
15&rsquo;.55 - Cryptographic networks
19&rsquo;.12 - The importance of tech partnerships and collaboration groups
24&rsquo;.05 - Financial inclusion
You can download a copy of Payment Perspectives and Future-Gazing for free on LinkedIn at https://www.linkedin.com/feed/update/urn:li:activity:6725429756592041984
JCB provides cutting-edge payment solutions for 140 million cardmembers worldwide and its cards are issued in 20 countries and territories including China, Korea, Taiwan, Thailand, Vietnam and Russia.

Payment Perspectives and Future-Gazing

Gateway To Growth is a podcast series from JCB International focused on all things payments related and the trends and innovations that are driving growth in this sector.

Gateway To Growth is a podcast series from JCB International focused on all things payments related and the trends and innovations that are driving growth in this sector.

Gateway To Growth

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