Disruption / InterruptionDisruption / Interruption

Disrupting the $400B Call Center Industry with Theresa Szczurek

View descriptionShare

Theresa Szczurek is the Co-founder, COO, and Corporate Board Member of Radish Systems LLC. Radish Systems LLC is the worldwide leader in visual interactive voice response and visual live assistance solutions, improving the way businesses communicate with mobile devices and browser users by sharing ‘Voice with Visuals.’ In this episode, KJ and Theresa discuss how visual and voice technologies can significantly enhance customer service, reduce frustration, and improve efficiency across various sectors such as healthcare, emergency services, and public sector communications. Theresa also reflects on her passion for purposeful work, the importance of enthusiasm in driving change, and her vision of leveraging artificial intelligence to further transform customer interactions.

 

Key Takeaways:

06:02 Challenges in Traditional Call Centers

18:31 Revolutionizing Customer Communication

26:30 Success Stories and Real-World Applications

37:56 Pursuit of Passionate Purpose

 

Quote of the Show (27:00):

“The way to communicate, the tools to communicate have changed a bit over time, but yet people, I believe, have an inherent need to connect and to communicate.” – Theresa Szczurek

 

Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.

 

Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval

 

Ways to connect with Theresa Szczurek
LinkedIn: https://www.linkedin.com/in/theresaszczurek/   

Twitter: https://twitter.com/theresaszczurek?lang=en

Company Website: https://radishsystems.com

Company LinkedIn: https://www.linkedin.com/company/radish-systems-llc/

 

How to get more Disruption/Interruption: 

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD

  • Facebook
  • X (Twitter)
  • WhatsApp
  • Email
  • Download

In 1 playlist(s)

  1. Disruption / Interruption

    133 clip(s)

Disruption / Interruption

When did you say ”THAT’S IT! I’VE HAD IT!”? Time to Disrupt and Interrupt with host Karla Jo. Every  
Social links
Follow podcast
Recent clips
Browse 133 clip(s)