Disruption / InterruptionDisruption / Interruption

Disrupting the $400B Call Center Industry with Theresa Szczurek

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Theresa Szczurek is the Co-founder, COO, and Corporate Board Member of Radish Systems LLC. Radish Systems LLC is the worldwide leader in visual interactive voice response and visual live assistance solutions, improving the way businesses communicate with mobile devices and browser users by sharing ‘Voice with Visuals.’ In this episode, KJ and Theresa discuss how visual and voice technologies can significantly enhance customer service, reduce frustration, and improve efficiency across various sectors such as healthcare, emergency services, and public sector communications. Theresa also reflects on her passion for purposeful work, the importance of enthusiasm in driving change, and her vision of leveraging artificial intelligence to further transform customer interactions.


Key Takeaways:

06:02 Challenges in Traditional Call Centers

18:31 Revolutionizing Customer Communication

26:30 Success Stories and Real-World Applications

37:56 Pursuit of Passionate Purpose


Quote of the Show (27:00):

“The way to communicate, the tools to communicate have changed a bit over time, but yet people, I believe, have an inherent need to connect and to communicate.” – Theresa Szczurek


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Ways to connect with Theresa Szczurek
LinkedIn: https://www.linkedin.com/in/theresaszczurek/   

Twitter: https://twitter.com/theresaszczurek?lang=en

Company Website: https://radishsystems.com

Company LinkedIn: https://www.linkedin.com/company/radish-systems-llc/


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