Shane Green, President and Founder of SGEi, joins host KJ to explain why luxury hospitality is losing its human touch as brands chase efficiency, technology, and AI. Green draws a clear line between service, hospitality, and experience, and makes the case that guests return to the places that make them feel welcome, safe, and cared for. The conversation covers the shift toward boutique and family-run properties, why hotels need to become a local’s favorite first, and why young hires entering the industry need to be taught social skills. Green also explains why great culture starts with managers who lead, and why the people taking care of teams need care of their own.

 

Key Takeaways:

3:58 — What separates service from hospitality?

9:05 — How do you make a guest feel welcome, safe, and cared for?

14:58 — Who should a hotel win over before its travelers?

28:15 — When does a manager become a leader?

 

Quote of the Show (06:05):

“We’re surrounded by more technology, AI and everything. Let’s get back to being human.” — Shane Green

 

Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.

 

Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval

 

Ways to connect with Shane Green:

LinkedIn: https://www.linkedin.com/in/shanegreen1/

Company Website: https://sgeinternational.com/

 

How to get more Disruption/Interruption:

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD

YouTube: https://www.youtube.com/results?search_query=disruption+%2F+interuuption

Shane Green, President and Founder of SGEi, joins host KJ to explain why luxury hospitality is losing its human touch as brands chase efficiency, technology, and AI. Green draws a clear line between service, hospitality, and experience, and makes the case that guests return to the places that make them feel welcome, safe, and cared for. The conversation covers the shift toward boutique and family-run properties, why hotels need to become a local&rsquo;s favorite first, and why young hires entering the industry need to be taught social skills. Green also explains why great culture starts with managers who lead, and why the people taking care of teams need care of their own.
&nbsp;
Key Takeaways:
3:58 &mdash; What separates service from hospitality?
9:05 &mdash; How do you make a guest feel welcome, safe, and cared for?
14:58 &mdash; Who should a hotel win over before its travelers?
28:15 &mdash; When does a manager become a leader?
&nbsp;
Quote of the Show (06:05):
&ldquo;We&rsquo;re surrounded by more technology, AI and everything. Let&rsquo;s get back to being human.&rdquo; &mdash; Shane Green
&nbsp;
Join our Anti-PR newsletter where we&rsquo;re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.
&nbsp;
Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: <a href="https://info.jotopr.com/free-anti-pr-eval">https://info.jotopr.com/free-anti-pr-eval</a>
&nbsp;
Ways to connect with Shane Green:
LinkedIn: <a href="https://www.linkedin.com/in/shanegreen1/">https://www.linkedin.com/in/shanegreen1/</a>
Company Website: <a href="https://sgeinternational.com/">https://sgeinternational.com/</a>
&nbsp;
How to get more Disruption/Interruption:
Amazon Music - <a href="https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption">https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption</a>
Apple Podcast - <a href="https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755">https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755</a>
Spotify - <a href="https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD">https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD</a>
YouTube: <a href="https://www.youtube.com/results?search_query=disruption+/+interuuption">https://www.youtube.com/results?search_query=disruption+%2F+interuuption</a>

When did you say ”THAT’S IT! I’VE HAD IT!”? Time to Disrupt and Interrupt with host Karla Jo. Every week KJ interviews professionals who are disrupting their industries and altering economic networks that have been antiquated with bull-headed predecessors holding up the progress.

KJ delves into uncovering more from industry rebels and innovators that you didn’t know you needed in your life.

Disruption / Interruption

Disrupting Luxury Hospitality: Why Technology Can't Replace the Human Touch with Shane Green

Vedant Dwivedi, Chief Executive Officer of AndAI, joins host KJ to take on one of the biggest questions in the enterprise AI boom: who owns the intelligence? A former data scientist, Dwivedi defines sovereign AI in one word, ownership, and explains why companies in pharma, banking, and manufacturing want their data, models, and outputs kept inside their own walls. The conversation covers why enterprises are shifting from the cloud back toward on-premise and hybrid setups, how falling infrastructure costs have made sovereignty more affordable, and the Data 1 to Data 7 scale AndAI uses to gauge a company’s AI readiness. Dwivedi also shares why energy sits underneath every AI bottleneck and how AndAI is helping renewable operators get better yield from solar, wind, hydro, and nuclear assets.

 

Key Takeaways:

6:20 — What does sovereign AI mean in practical terms?

8:48 — How did the cloud fall short of its promises to enterprises?

15:33 — When should an enterprise invest in its own GPUs?

23:01 — Who is ready for sovereign AI?

 

Quote of the Show (12:15):

“If you’re paying for anything, you should own it.” — Vedant Dwivedi

 

Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.

 

Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval

 

Ways to connect with Vedant Dwivedi:

LinkedIn: http://www.linkedin.com/in/vedant-dwivedi-60286b10a

Company Website: https://andaiplatforms.com

 

How to get more Disruption/Interruption:

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD

YouTube: https://www.youtube.com/results?search_query=disruption+%2F+interuuption

Vedant Dwivedi, Chief Executive Officer of AndAI, joins host KJ to take on one of the biggest questions in the enterprise AI boom: who owns the intelligence? A former data scientist, Dwivedi defines sovereign AI in one word, ownership, and explains why companies in pharma, banking, and manufacturing want their data, models, and outputs kept inside their own walls. The conversation covers why enterprises are shifting from the cloud back toward on-premise and hybrid setups, how falling infrastructure costs have made sovereignty more affordable, and the Data 1 to Data 7 scale AndAI uses to gauge a company&rsquo;s AI readiness. Dwivedi also shares why energy sits underneath every AI bottleneck and how AndAI is helping renewable operators get better yield from solar, wind, hydro, and nuclear assets.
&nbsp;
Key Takeaways:
6:20 &mdash; What does sovereign AI mean in practical terms?
8:48 &mdash; How did the cloud fall short of its promises to enterprises?
15:33 &mdash; When should an enterprise invest in its own GPUs?
23:01 &mdash; Who is ready for sovereign AI?
&nbsp;
Quote of the Show (12:15):
&ldquo;If you&rsquo;re paying for anything, you should own it.&rdquo; &mdash; Vedant Dwivedi
&nbsp;
Join our Anti-PR newsletter where we&rsquo;re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.
&nbsp;
Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: <a href="https://info.jotopr.com/free-anti-pr-eval">https://info.jotopr.com/free-anti-pr-eval</a>
&nbsp;
Ways to connect with Vedant Dwivedi:
LinkedIn: <a href="http://www.linkedin.com/in/vedant-dwivedi-60286b10a">http://www.linkedin.com/in/vedant-dwivedi-60286b10a</a>
Company Website: <a href="https://andaiplatforms.com">https://andaiplatforms.com</a>
&nbsp;
How to get more Disruption/Interruption:
Amazon Music - <a href="https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption">https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption</a>
Apple Podcast - <a href="https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755">https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755</a>
Spotify - <a href="https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD">https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD</a>
YouTube: <a href="https://www.youtube.com/results?search_query=disruption+/+interuuption">https://www.youtube.com/results?search_query=disruption+%2F+interuuption</a>

Disrupting Enterprise AI: Who Really Owns Your Intelligence? with Vedant Dwivedi

Brian Kolbusz, founder of BKAI, joins host KJ to unpack why so many AI initiatives fall apart long before the technology becomes the issue. Drawing on years as an IT executive at large corporations, he explains decision architecture and why every AI initiative should map back to a corporate objective, and every objective back to the company’s mission. The conversation covers why nearly 80% of AI initiatives miss their ROI, how pilots built for best-case conditions break at scale, and why AI has to be treated as a people initiative led by the frontline employees who know the work. Kolbusz also shares the 60/40 split he uses to balance customer-facing and internal goals, and how a behavioral health clinic kept patient satisfaction high by giving its AI the voice of a retiring receptionist.

 

Key Takeaways:

6:33 — What does skipping the mission cost a business when it buys AI?

10:16 — How can an AI pilot look beautiful and still fail at scale?

14:27 — Who knows where AI should be applied first?

22:29 — When does a failed AI initiative still count as a win?

 

Quote of the Show (13:47):

“AI is not an IT initiative. AI is a people initiative.” — Brian Kolbusz

 

Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.

 

Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval

 

Ways to connect with Brian Kolbusz:

LinkedIn: https://www.linkedin.com/in/bkolbusz/

Company Website: https://bkai.io

 

How to get more Disruption/Interruption:

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD

YouTube: https://www.youtube.com/results?search_query=disruption+%2F+interuuption

Brian Kolbusz, founder of BKAI, joins host KJ to unpack why so many AI initiatives fall apart long before the technology becomes the issue. Drawing on years as an IT executive at large corporations, he explains decision architecture and why every AI initiative should map back to a corporate objective, and every objective back to the company&rsquo;s mission. The conversation covers why nearly 80% of AI initiatives miss their ROI, how pilots built for best-case conditions break at scale, and why AI has to be treated as a people initiative led by the frontline employees who know the work. Kolbusz also shares the 60/40 split he uses to balance customer-facing and internal goals, and how a behavioral health clinic kept patient satisfaction high by giving its AI the voice of a retiring receptionist.
&nbsp;
Key Takeaways:
6:33 &mdash; What does skipping the mission cost a business when it buys AI?
10:16 &mdash; How can an AI pilot look beautiful and still fail at scale?
14:27 &mdash; Who knows where AI should be applied first?
22:29 &mdash; When does a failed AI initiative still count as a win?
&nbsp;
Quote of the Show (13:47):
&ldquo;AI is not an IT initiative. AI is a people initiative.&rdquo; &mdash; Brian Kolbusz
&nbsp;
Join our Anti-PR newsletter where we&rsquo;re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.
&nbsp;
Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: <a href="https://info.jotopr.com/free-anti-pr-eval">https://info.jotopr.com/free-anti-pr-eval</a>
&nbsp;
Ways to connect with Brian Kolbusz:
LinkedIn: <a href="https://www.linkedin.com/in/bkolbusz/">https://www.linkedin.com/in/bkolbusz/</a>
Company Website: <a href="https://bkai.io">https://bkai.io</a>
&nbsp;
How to get more Disruption/Interruption:
Amazon Music - <a href="https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption">https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption</a>
Apple Podcast - <a href="https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755">https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755</a>
Spotify - <a href="https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD">https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD</a>
YouTube: <a href="https://www.youtube.com/results?search_query=disruption+/+interuuption">https://www.youtube.com/results?search_query=disruption+%2F+interuuption</a>

Disrupting AI Failure: Why the Technology Isn’t the Problem with Brian Kolbusz

Mary Guzman, CEO of Crown Jewel® Insurance, the world's first trade secret insurer, joins host KJ to expose one of the most overlooked assets inside a business. She explains how trade secrets differ from patents, trademarks, and copyrights, and why they now hold an estimated five times the value of patents in the US. The conversation covers why the cyber insurance market has steered clear of intellectual property, how Crown Jewel pre-agrees on what qualifies as a trade secret and puts a value on it before a loss happens, and what that means when key engineers walk out the door with a company's innovation. Guzman also makes the case that founders, CFOs, and investors are sitting on off-balance sheet assets that could reshape how companies get valued, insured, and funded.

Key Takeaways:

4:23 — When should a company patent an idea, and when should it keep it secret?

8:19 — How did trade secrets come to hold five times the value of patents?

18:15 — What happens when a company suspects its trade secrets walked out the door?

27:30 — Who should care most about an asset that never shows up on the balance sheet?

Quote of the Show (28:38):

"All of a sudden you have an off-balance sheet asset that was right under your nose the whole time that's worth $60 million." — Mary Guzman

Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.

Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval

Ways to connect with Mary Guzman:

LinkedIn: https://www.linkedin.com/in/mary-guzman-49183b29

Company Website: https://crownjewelinsurance.com

How to get more Disruption/Interruption:

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD

YouTube: https://www.youtube.com/results?search_query=disruption+%2F+interuuption

Mary Guzman, CEO of Crown Jewel&reg; Insurance, the world's first trade secret insurer, joins host KJ to expose one of the most overlooked assets inside a business. She explains how trade secrets differ from patents, trademarks, and copyrights, and why they now hold an estimated five times the value of patents in the US. The conversation covers why the cyber insurance market has steered clear of intellectual property, how Crown Jewel pre-agrees on what qualifies as a trade secret and puts a value on it before a loss happens, and what that means when key engineers walk out the door with a company's innovation. Guzman also makes the case that founders, CFOs, and investors are sitting on off-balance sheet assets that could reshape how companies get valued, insured, and funded.
Key Takeaways:
4:23 &mdash; When should a company patent an idea, and when should it keep it secret?
8:19 &mdash; How did trade secrets come to hold five times the value of patents?
18:15 &mdash; What happens when a company suspects its trade secrets walked out the door?
27:30 &mdash; Who should care most about an asset that never shows up on the balance sheet?
Quote of the Show (28:38):
"All of a sudden you have an off-balance sheet asset that was right under your nose the whole time that's worth $60 million." &mdash; Mary Guzman
Join our Anti-PR newsletter where we&rsquo;re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.
Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: <a href="https://info.jotopr.com/free-anti-pr-eval">https://info.jotopr.com/free-anti-pr-eval</a>
Ways to connect with Mary Guzman:
LinkedIn: <a href="https://www.linkedin.com/in/mary-guzman-49183b29">https://www.linkedin.com/in/mary-guzman-49183b29</a>
Company Website: <a href="https://crownjewelinsurance.com">https://crownjewelinsurance.com</a>
How to get more Disruption/Interruption:
Amazon Music - <a href="https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption">https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption</a>
Apple Podcast - <a href="https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755">https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755</a>
Spotify - <a href="https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD">https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD</a>
YouTube: <a href="https://www.youtube.com/results?search_query=disruption+%2F+interuuption">https://www.youtube.com/results?search_query=disruption+%2F+interuuption</a>

Disrupting Luxury Hospitality: Why Technology Can't Replace the Human Touch with Shane Green

In 1 playlist(s)

Disruption / Interruption

Social links

Follow podcast

Recent clips