The chaos of cybersecurity communications

Best practices for preparation 

The human response to a crisis 

The accountability of a CEO

Boards and  cyber-readiness

Internal threats 

The importance of human leaders 

Avoiding AI blunder 

Nicki's learnings

Sarah's takeaways 

In this episode, I’m joined by Nicki Doble, a global tech and transformation leader with deep experience in cybersecurity and incident response.  

We unpack what makes a cyber crisis different from any other, from the speed and ambiguity to the pressure leaders feel to provide answers before they exist. 

If you’ve ever found working on a data breach or cybersecurity attack overwhelming or felt like it sits outside your remit, this episode is for you. Nicki breaks down what’s going on during an incident, and what comms teams and leaders need to focus on when the facts are still unfolding. 

Most times, in a cyber crisis, you won’t have all the answers, but how you communicate without them matters most.

This is the podcast you break in case of emergency. 

*** 

Connect with Nicki: 

LinkedIn: Nicki Doble | LinkedIn 
Website: www.nickidoble.com 

Get in touch with Sarah: 
Learn more at www.bespokenagency.com.au 
You can also reach out on LinkedIn 
 
*** 

In this episode,&nbsp;I&rsquo;m&nbsp;joined by&nbsp;<a href="http://www.nickidoble.com/">Nicki Doble</a>, a global tech and transformation leader with deep experience in cybersecurity and incident response.&nbsp;&nbsp;
We unpack what makes a cyber crisis different from any other, from the speed and ambiguity to the pressure leaders feel to provide answers before they exist.&nbsp;
If you&rsquo;ve ever found working on a data breach or cybersecurity attack overwhelming or felt like it sits outside your remit, this episode is for you. Nicki breaks down what&rsquo;s going on during an incident, and what comms teams and leaders need to focus on when the facts are still unfolding.&nbsp;
Most times, in a cyber crisis, you won&rsquo;t have all the answers, but how you communicate without them matters most.
This is the podcast you break in case of emergency.&nbsp;
***&nbsp;
Connect with&nbsp;Nicki:&nbsp;
LinkedIn:&nbsp;<a href="https://www.linkedin.com/in/nickidoble/">Nicki Doble | LinkedIn</a>&nbsp; Website:&nbsp;<a href="http://www.nickidoble.com/">www.nickidoble.com</a>&nbsp;
Get in touch with&nbsp;Sarah:&nbsp; Learn more at&nbsp;<a href="http://www.bespokenagency.com.au/">www.bespokenagency.com.au</a>&nbsp; You can also&nbsp;reach out&nbsp;on <a href="https://www.linkedin.com/in/sarahmorgancommunications/">LinkedIn</a>&nbsp; &nbsp; ***&nbsp;

A crisis can be a make-or-break moment for an organisation and its leaders, underscoring the need for proactive communications planning and a strategic approach to handling risks and the potential aftermath. 

As the crisis communications environment becomes more complex by the day, Bespoken Agency managing director and seasoned crisis communications expert Sarah Morgan chats with thought leaders from around the globe to help practitioners refine their playbooks, while exploring the human side of crises, how decisions are made under pressure, how to protect the future reputation of an organisation and the changes taking place as the field continues to evolve. 

Season one episodes drop fortnightly.

Learn more at www.bespokenagency.com.au. You can also connect with Sarah on LinkedIn.

Produced by East Coast Studio.

A crisis can be a make-or-break moment for an organisation and its leaders, underscoring the need for proactive communications planning and a strategic approach to handling risks and the potential aftermath.&nbsp;
As the crisis communications environment becomes more complex by the day, <a href="https://bespokenagency.com.au/">Bespoken Agency</a> managing director and seasoned crisis communications expert Sarah Morgan chats with thought leaders from around the globe to help practitioners refine their playbooks, while exploring the human side of crises, how decisions are made under pressure, how to protect the future reputation of an organisation and the changes taking place as the field continues to evolve.&nbsp;
Season one episodes drop fortnightly.
Learn more at <a href="https://www.bespokenagency.com.au">www.bespokenagency.com.au</a>. You can also connect with Sarah on <a href="https://www.linkedin.com/in/sarahmorgancommunications/">LinkedIn</a>.
Produced by <a href="https://eastcoaststudio.com.au/">East Coast Studio</a>.

Crisis Point

The chaos inside a cyber crisis

Communications vs crisis communications

Defaulting to traditional media 

Crisis communication tricks for social media

Understanding Reddit 

Controlling the narrative on Reddit 

Lessons learnt 

Learning from other brands 

The Amber Audit 

Overcorrecting - or speaking to your audience where you want them to be, instead of where they actually are - are two of the most common mistakes organisations make in a crisis.

In this episode, I’m joined by Caroline Voaden, founder of Story and creator of the Amber Audit, who shares practical ways to sidestep these traps, and what communications professionals should be watching for before things escalate.

We unpack what it takes to prepare for and manage a crisis in a social-first world: why issues flare online, why teams still lean too heavily on traditional media, and what leaders need to understand about platforms like Reddit.

Caroline also makes the case that you can’t manage what you’re not monitoring. If you don’t know where the fire is burning, you’ll lose precious time responding in the wrong place, to the wrong people.

This is the podcast you break in case of emergency.

***

Connect with Caroline:

LinkedIn: Caroline Voaden | LinkedIn
Website: www.storycopywriting.co.
TikTok: @carolinevoaden.comms

Get in touch with Sarah:
Learn more at www.bespokenagency.com.au
You can also reach out on LinkedIn

***

Overcorrecting - or speaking to your audience where you want them to be, instead of where they actually are - are two of the most common mistakes organisations make in a crisis.
In this episode, I&rsquo;m joined by <a href="http://www.storycopywriting.co.">Caroline Voaden</a>, founder of Story and creator of the Amber Audit, who shares practical ways to sidestep these traps, and what communications professionals should be watching for before things escalate.
We unpack what it takes to prepare for and manage a crisis in a social-first world: why issues flare online, why teams still lean too heavily on traditional media, and what leaders need to understand about platforms like Reddit.
Caroline also makes the case that you can&rsquo;t manage what you&rsquo;re not monitoring. If you don&rsquo;t know where the fire is burning, you&rsquo;ll lose precious time responding in the wrong place, to the wrong people.
This is the podcast you break in case of emergency.
***
Connect with Caroline:
LinkedIn: <a href="https://www.linkedin.com/in/caroline-voaden-34002166/">Caroline Voaden | LinkedIn</a> Website: <a href="http://www.storycopywriting.co.">www.storycopywriting.co.</a> TikTok: <a href="https://www.tiktok.com/@carolinevoaden.comms">@carolinevoaden.comms</a>
Get in touch with Sarah: Learn more at <a href="http://www.bespokenagency.com.au">www.bespokenagency.com.au</a> You can also reach out on&nbsp;<a href="https://www.linkedin.com/in/sarahmorgancommunications/">LinkedIn</a> ***

“I read it on Reddit”: where the receipts matter during a crisis

The connected brand

Where leaders should start 

The pros and cons of social media

Building a personal brand on social media  

Where to address a crisis 

Building authority during a crisis 

What repair looks like 

Trevor's advice

Sarah's takeaways

In this episode, I sit down with Trevor Young, communications strategist, PR maestro and author, to talk about leadership, visibility and reputation before and after a crisis.

We look at why the strongest asset you have isn’t just your response - it’s your connected brand - and why leaders who show up early are better positioned when things go wrong.

If you’ve ever thought building a personal brand is a ‘nice to have’, this episode will challenge you.

This is the podcast you break in case of emergency.

***

Connect with Trevor:

LinkedIn: Trevor Young | LinkedIn
Website: www.trevoryoung.me
Blog: www.prwarrior.com
Newsletter: Earn the Right | Trevor Young | Substack

Get in touch with Sarah:
Learn more at www.bespokenagency.com.au
You can also reach out on LinkedIn

***

In this episode, I sit down with <a href="http://www.trevoryoung.me">Trevor Young</a>, communications strategist, PR maestro and author, to talk about leadership, visibility and reputation before and after a crisis.
We look at why the strongest asset you have isn&rsquo;t just your response - it&rsquo;s your connected brand - and why leaders who show up early are better positioned when things go wrong.
If you&rsquo;ve ever thought building a personal brand is a &lsquo;nice to have&rsquo;, this episode will challenge you.
This is the podcast you break in case of emergency.
***
Connect with Trevor:
LinkedIn: <a href="https://www.linkedin.com/in/trevoryoung/">Trevor Young | LinkedIn</a> Website: <a href="https://trevoryoung.me/">www.trevoryoung.me</a> Blog: <a href="https://www.prwarrior.com/">www.prwarrior.com</a> Newsletter: <a href="https://earntheright.substack.com/">Earn the Right | Trevor Young | Substack</a>
Get in touch with Sarah: Learn more at <a href="http://www.bespokenagency.com.au">www.bespokenagency.com.au</a> You can also reach out on&nbsp;<a href="https://www.linkedin.com/in/sarahmorgancommunications/">LinkedIn</a> ***

Why the work you do before a crisis matters most

Insights into the Manchester attack 

Challenges and learnings from the crisis 

The stakeholder matrix

The power of a debrief 

The grab bag 

Trauma-informed communications 

Moving forward after the crisis 

The leaders and spokespeople

In this episode, I’m joined by Amanda Coleman, one of the UK’s most respected crisis communications leaders and the former Head of Corporate Communications for Greater Manchester Police.

Amanda shares what it was like managing communications through the Manchester Arena attack in 2017, from the first call through to the long tail of recovery, and the lessons that stay with her nearly a decade on.

We explore trauma-informed communication, the pressure leaders face in the moment, and what really matters when everything is moving fast and under scrutiny.

This is the podcast you break in case of emergency.

***

Connect with Amanda:

LinkedIn: Amanda Coleman | LinkedIn
Website: www.amandacolemancomms.co.uk

Get in touch with Sarah:
Learn more at www.bespokenagency.com.au
You can also reach out on LinkedIn

***

In this episode, I&rsquo;m joined by <a href="https://amandacolemancomms.co.uk/">Amanda Coleman</a>, one of the UK&rsquo;s most respected crisis communications leaders and the former Head of Corporate Communications for Greater Manchester Police.
Amanda shares what it was like managing communications through the Manchester Arena attack in 2017, from the first call through to the long tail of recovery, and the lessons that stay with her nearly a decade on.
We explore trauma-informed communication, the pressure leaders face in the moment, and what really matters when everything is moving fast and under scrutiny.
This is the podcast you break in case of emergency.
***
Connect with Amanda:
LinkedIn: <a href="https://www.linkedin.com/in/amanda-coleman-chart-pr/">Amanda Coleman | LinkedIn</a> Website: <a href="https://amandacolemancomms.co.uk/">www.amandacolemancomms.co.uk</a>
Get in touch with Sarah: Learn more at <a href="http://www.bespokenagency.com.au">www.bespokenagency.com.au</a> You can also reach out on&nbsp;<a href="https://www.linkedin.com/in/sarahmorgancommunications/">LinkedIn</a> ***

What happens when crisis comms stops being human

The chaos inside a cyber crisis

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