The chaos inside a cyber crisis

In this episode, I’m joined by Nicki Doble, a global tech and transformation leader with deep experience in cybersecurity and incident response.   We unpack what makes a cyber crisis different from any other, from the speed and ambiguity to the pressure leaders feel to provide answers before they …

“I read it on Reddit”: where the receipts matter during a crisis

Overcorrecting - or speaking to your audience where you want them to be, instead of where they actually are - are two of the most common mistakes organisations make in a crisis. In this episode, I’m joined by Caroline Voaden, founder of Story and creator of the Amber Audit, who shares practical wa…

Why the work you do before a crisis matters most

In this episode, I sit down with Trevor Young, communications strategist, PR maestro and author, to talk about leadership, visibility and reputation before and after a crisis. We look at why the strongest asset you have isn’t just your response - it’s your connected brand - and why leaders who sho…

What happens when crisis comms stops being human

In this episode, I’m joined by Amanda Coleman, one of the UK’s most respected crisis communications leaders and the former Head of Corporate Communications for Greater Manchester Police. Amanda shares what it was like managing communications through the Manchester Arena attack in 2017, from the fi…

From the other side of the lens: the viewpoint of the journalist covering a crisis

You don’t ever want to find yourself in a crisis, but the reality is, you just might. In this episode, I sit down with investigative journalist and seasoned broadcaster Tara Cassidy to understand how a crisis unfolds from the newsroom. Together, we unpack what frustrates journalists most when org…

When the response becomes bigger than the crisis

It’s best you don’t build the ship, as it’s already sailing. Crisis communications preparation, planning and training is what you do long before the trouble hits. In this episode, I chat with Sally Branson, founder of The Sally Branson Consultancy Group, crisis communications specialist, author a…

Crisis Point Season 1

Break in case of an emergency  A crisis can be a make-or-break moment for an organisation and its leaders, underscoring the need for proactive communications planning and a strategic approach to handle risks and the potential aftermath.  As the crisis communications environment becomes more compl…