Keeping a broker network engaged in a fast-changing market is no small feat. But for Stephen Harris, General Manager of Nectar Mortgages, it’s all about staying personal at scale.

In this episode, recorded live at Growth Summit Gold Coast, LMG’s Mark Montalto sits down with Stephen to unpack how Nectar supports 160 team members nationwide, without losing the human connection.

From gamified data to one-on-one phone calls, Steve shares how brokers can grow sustainably, leverage tech without overwhelm, and stay focused on what matters: clients.

You’ll hear:

• Why tech should support - not replace - the broker-client relationship
•  How to tailor your support strategy to every broker’s ‘love language’
• The real-world ways AI is already shaping broker businesses
•  How small, consistent communication keeps a team connected

Whether you're managing a team, growing your solo practice, or just feeling a little ‘stuck in the fourth bedroom,’ this is a grounded chat on how to build a brokerage that works for people, not just processes.

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