What happens if you receive a regulatory notification? Firstly, don't panic; it's a fairly common pharmacy practice. So what is the process, how can you manage risk, reputation and any mental health impacts?

For insights, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of Be Risk Ready, is joined by Monica Lambley, Acting Executive Director of Health Regulation at AHPRA and Naomi Lim, Professional Officer at PDL and Chair of the Victorian Local Advisory Committee.

Everyone makes mistakes, so in this episode you'll gain insight into AHPRA's perspective, understand how PDL can provide support, and learn how to manage issues when they arise. 

 

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

What happens if you receive a regulatory notification? Firstly, don't panic; it's a fairly common pharmacy practice. So what is the process, how can you manage risk, reputation and any mental health impacts?
For insights, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of Be Risk Ready, is joined by Monica Lambley,&nbsp;Acting Executive Director of Health Regulation at AHPRA and Naomi Lim, Professional Officer at PDL and Chair of the Victorian Local Advisory Committee.
Everyone makes mistakes, so in this episode you'll gain insight into AHPRA's perspective, understand how PDL can provide support, and learn how to manage issues when they arise.&nbsp;
&nbsp;
Be Risk Ready - A PDL Podcast is produced for&nbsp;<a href="https://pdl.org.au/">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

You’ve received an AHPRA notification, now what?

Saying sorry can indeed be the hardest thing. However, in healthcare, "sorry" can bring its own set of challenges. Pharmacists understand the important role that apologies can have. But what legally constitutes an apology, and how would you effectively extend one? 

To find out, Amy Minion, Professional Development pharmacist at PDL, and host of Be Risk Ready, is in conversation with Chandrika Darroch, a health and insurance lawyer at Meridian Lawyers and Georgina Woods, a registered pharmacist for nearly 30 years with a background working in community pharmacy and with several regulatory bodies.

Through their own experiences and valuable insights, you'll understand how to provide a professional and authentic response to regulators if a complaint is made, and how to say sorry to get the best outcome.

 

 

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

Saying sorry can indeed be the hardest thing. However, in healthcare, "sorry" can bring its own set of challenges. Pharmacists understand&nbsp;the important role that apologies can have. But what legally constitutes an apology, and how would you effectively extend one?&nbsp;
To find out, Amy Minion, Professional Development pharmacist at PDL, and host of Be Risk Ready, is in conversation with Chandrika Darroch, a health and insurance lawyer at Meridian Lawyers and Georgina Woods, a registered pharmacist for nearly 30 years with a background working in community pharmacy and with several regulatory bodies.
Through their own experiences and valuable insights, you'll understand how to provide a professional and authentic response to regulators if a complaint is made, and how to say sorry to get the best outcome.
&nbsp;
&nbsp;
Be Risk Ready - A PDL Podcast is produced for&nbsp;<a href="https://pdl.org.au/">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

The art of saying sorry

Every workplace has its risks, but when people’s lives are in your hands, those risks skyrocket. Pharmacists know this better than anyone. More than a century ago, a group of Australian pharmacists founded Pharmaceutical Defence Limited (PDL) to ensure their colleagues had the support and protection they needed.

Fast forward to today: PDL remains a not-for-profit, member-owned organisation, supporting over 32,000 Australian pharmacists. Its mission is the same as day one: to have your back as you navigate the challenges and high stakes of modern pharmacy practice.

Now, PDL is expanding on that commitment with the Be Risk Ready podcast. A fresh, engaging way for pharmacists to stay ahead of potential pitfalls in practice. 

Hosted by Amy Minion, Professional Development pharmacist at PDL,Be Risk Ready features candid conversations with industry experts who share real-life scenarios and practical strategies to prevent errors and manage risk, helping you work more safely and arming you with knowledge to protect your patients, your profession, and yourself.

So listen to Be Risk Ready – because when the stakes are high, managing risk correctly makes all the difference.

 

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

Every workplace has its risks, but when people&rsquo;s lives are in your hands, those risks skyrocket. Pharmacists know this better than anyone. More than a century ago, a group of Australian pharmacists founded Pharmaceutical Defence Limited (PDL) to ensure their colleagues had the support and protection they needed.
Fast forward to today: PDL remains a not-for-profit, member-owned organisation, supporting over 32,000 Australian pharmacists. Its mission is the same as day one: to have your back as you navigate the challenges and high stakes of modern pharmacy practice.
Now, PDL is expanding on that commitment with the Be Risk Ready podcast. A fresh, engaging way for pharmacists to stay ahead of potential pitfalls in practice.&nbsp;
Hosted by Amy Minion, Professional Development pharmacist at PDL, Be Risk Ready features candid conversations with industry experts who share real-life scenarios and practical strategies to prevent errors and manage risk, helping you work more safely and arming you with knowledge to protect your patients, your profession, and yourself.
So listen to Be Risk Ready &ndash; because when the stakes are high, managing risk correctly makes all the difference.
&nbsp;
Be Risk Ready - A PDL Podcast is produced for <a href="https://pdl.org.au">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

Be Risk Ready - A PDL Podcast

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