What happens if you receive a regulatory notification? Firstly, don't panic; it's a fairly common pharmacy practice. So what is the process, how can you manage risk, reputation and any mental health impacts?

For insights, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of Be Risk Ready, is joined by Monica Lambley, Acting Executive Director of Health Regulation at AHPRA and Naomi Lim, Professional Officer at PDL and Chair of the Victorian Local Advisory Committee.

Everyone makes mistakes, so in this episode you'll gain insight into AHPRA's perspective, understand how PDL can provide support, and learn how to manage issues when they arise. 

 

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

What happens if you receive a regulatory notification? Firstly, don't panic; it's a fairly common pharmacy practice. So what is the process, how can you manage risk, reputation and any mental health impacts?
For insights, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of Be Risk Ready, is joined by Monica Lambley,&nbsp;Acting Executive Director of Health Regulation at AHPRA and Naomi Lim, Professional Officer at PDL and Chair of the Victorian Local Advisory Committee.
Everyone makes mistakes, so in this episode you'll gain insight into AHPRA's perspective, understand how PDL can provide support, and learn how to manage issues when they arise.&nbsp;
&nbsp;
Be Risk Ready - A PDL Podcast is produced for&nbsp;<a href="https://pdl.org.au/">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

Every workplace has its risks, but when people’s lives are in your hands, those risks skyrocket. Pharmacists know this better than anyone. More than a century ago, a group of Australian pharmacists founded Pharmaceutical Defence Limited (PDL) to ensure their colleagues had the support and protection they needed.

Fast forward to today: PDL remains a not-for-profit, member-owned organisation, supporting over 32,000 Australian pharmacists. Its mission is the same as day one: to have your back as you navigate the challenges and high stakes of modern pharmacy practice.

Now, PDL is expanding on that commitment with the Be Risk Ready podcast. A fresh, engaging way for pharmacists to stay ahead of potential pitfalls in practice. 

Hosted by Amy Minion, Professional Development pharmacist at PDL,Be Risk Ready features candid conversations with industry experts who share real-life scenarios and practical strategies to prevent errors and manage risk, helping you work more safely and arming you with knowledge to protect your patients, your profession, and yourself.

So listen to Be Risk Ready – because when the stakes are high, managing risk correctly makes all the difference.

 

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

Every workplace has its risks, but when people&rsquo;s lives are in your hands, those risks skyrocket. Pharmacists know this better than anyone. More than a century ago, a group of Australian pharmacists founded Pharmaceutical Defence Limited (PDL) to ensure their colleagues had the support and protection they needed.
Fast forward to today: PDL remains a not-for-profit, member-owned organisation, supporting over 32,000 Australian pharmacists. Its mission is the same as day one: to have your back as you navigate the challenges and high stakes of modern pharmacy practice.
Now, PDL is expanding on that commitment with the Be Risk Ready podcast. A fresh, engaging way for pharmacists to stay ahead of potential pitfalls in practice.&nbsp;
Hosted by Amy Minion, Professional Development pharmacist at PDL, Be Risk Ready features candid conversations with industry experts who share real-life scenarios and practical strategies to prevent errors and manage risk, helping you work more safely and arming you with knowledge to protect your patients, your profession, and yourself.
So listen to Be Risk Ready &ndash; because when the stakes are high, managing risk correctly makes all the difference.
&nbsp;
Be Risk Ready - A PDL Podcast is produced for <a href="https://pdl.org.au">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

Be Risk Ready - A PDL Podcast

You’ve received an AHPRA notification, now what?

Pharmacist prescribing offers significant opportunities to improve access to care, but it also brings new clinical, legal and professional responsibilities. What standards will pharmacist prescribers be held to, and how can they demonstrate that their decisions were reasonable?

In this episode of Be Risk Ready, host Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, is joined by Peta-Ann Teague, General Practitioner and Medical Lead for James Cook University’s Pharmacist Prescribing course, and Scott Ames, Principal Lawyer at Meridian Lawyers.

Together, they examine what it means to assess an undifferentiated patient, recognise the limits of individual scope and make an appropriate referral.

You’ll also hear why clinical reasoning and comprehensive records are essential if a prescribing decision is questioned, along with practical guidance on patient privacy, professional boundaries and the responsible use of AI.

The discussion makes one point clear: safe prescribing is not simply about choosing a medicine, but being able to explain and support the clinical judgement behind the decision.

 

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

Pharmacist prescribing offers significant opportunities to improve access to care, but it also brings new clinical, legal and professional responsibilities. What standards will pharmacist prescribers be held to, and how can they demonstrate that their decisions were reasonable?
In this episode of Be Risk Ready, host Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, is joined by Peta-Ann Teague, General Practitioner and Medical Lead for James Cook University&rsquo;s Pharmacist Prescribing course, and Scott Ames, Principal Lawyer at Meridian Lawyers.
Together, they examine what it means to assess an undifferentiated patient, recognise the limits of individual scope and make an appropriate referral.
You&rsquo;ll also hear why clinical reasoning and comprehensive records are essential if a prescribing decision is questioned, along with practical guidance on patient privacy, professional boundaries and the responsible use of AI.
The discussion makes one point clear: safe prescribing is not simply about choosing a medicine, but being able to explain and support the clinical judgement behind the decision.
&nbsp;
Be Risk Ready - A PDL Podcast is produced for <a href="https://pdl.org.au/">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

Managing risk in prescribing practice

Even when a pharmacist’s clinical decision is appropriate, fear, frustration or misunderstanding can quickly turn a difficult conversation into a highly charged interaction. Knowing how to recognise distress, manage conflict and respond calmly is essential for protecting both patient safety and pharmacist wellbeing.

In this episode of Be Risk Ready, host Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, is joined by Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Rebecca Kouimanis, Registered Psychologist and Clinical Manager of Incident Management at TELUS Health.

Together, they explore the difference between conflict and distress, why pharmacists shouldn’t take a patient’s response personally, and how clear explanations and practical next steps can help de-escalate challenging situations. You’ll also hear why short “regulation breaks”, reflective practice and seeking support are important professional skills—and how responding with intention, rather than reaction, can build resilience and make pharmacy practice more sustainable.

 

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

Even when a pharmacist&rsquo;s clinical decision is appropriate, fear, frustration or misunderstanding can quickly turn a difficult conversation into a highly charged interaction. Knowing how to recognise distress, manage conflict and respond calmly is essential for protecting both patient safety and pharmacist wellbeing.
In this episode of Be Risk Ready, host Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, is joined by Kay Dunkley, Executive Officer at Pharmacists&rsquo; Support Service, and Rebecca Kouimanis, Registered Psychologist and Clinical Manager of Incident Management at TELUS Health.
Together, they explore the difference between conflict and distress, why pharmacists shouldn&rsquo;t take a patient&rsquo;s response personally, and how clear explanations and practical next steps can help de-escalate challenging situations. You&rsquo;ll also hear why short &ldquo;regulation breaks&rdquo;, reflective practice and seeking support are important professional skills&mdash;and how responding with intention, rather than reaction, can build resilience and make pharmacy practice more sustainable.
&nbsp;
Be Risk Ready - A PDL Podcast is produced for&nbsp;<a href="https://pdl.org.au/">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

The moment a situation turns – managing conflict in pharmacy practice

Communication may be considered a soft skill, but in pharmacy practice, it can have very real clinical consequences. In this episode of Be Risk Ready, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of the podcast, is joined by Jess Hadley, PDL Professional Officer and registered pharmacist.

Together, they explore how communication influences patient safety, professional relationships and regulatory risk. From open-ended questioning and tailored counselling to recognising language barriers and protecting patient privacy, Jess shares practical strategies pharmacists can apply every day to improve outcomes and reduce risk.

Through real-world examples and pharmacy scenarios, you’ll hear how communication breakdowns can escalate complaints, why empathy and active listening matter when things go wrong, and how small changes in practice can make a significant difference for both patients and pharmacists.

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

Communication may be considered a soft skill, but in pharmacy practice, it can have very real clinical consequences. In this episode of Be Risk Ready, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of the podcast, is joined by Jess Hadley, PDL Professional Officer and registered pharmacist.
Together, they explore how communication influences patient safety, professional relationships and regulatory risk. From open-ended questioning and tailored counselling to recognising language barriers and protecting patient privacy, Jess shares practical strategies pharmacists can apply every day to improve outcomes and reduce risk.
Through real-world examples and pharmacy scenarios, you&rsquo;ll hear how communication breakdowns can escalate complaints, why empathy and active listening matter when things go wrong, and how small changes in practice can make a significant difference for both patients and pharmacists.
Be Risk Ready - A PDL Podcast is produced for&nbsp;<a href="https://pdl.org.au/">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

You’ve received an AHPRA notification, now what?

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