Communication may be considered a soft skill, but in pharmacy practice, it can have very real clinical consequences. In this episode of Be Risk Ready, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of the podcast, is joined by Jess Hadley, PDL Professional Officer and registered pharmacist.

Together, they explore how communication influences patient safety, professional relationships and regulatory risk. From open-ended questioning and tailored counselling to recognising language barriers and protecting patient privacy, Jess shares practical strategies pharmacists can apply every day to improve outcomes and reduce risk.

Through real-world examples and pharmacy scenarios, you’ll hear how communication breakdowns can escalate complaints, why empathy and active listening matter when things go wrong, and how small changes in practice can make a significant difference for both patients and pharmacists.

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
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