An Ottawa business owner says her fitness studio has been left devastated after a hacker wiped away 11 years of marketing history in just a matter of minutes. Jenna Ladd was spending Thanksgiving with her family at Saunders Farm when her business’ social media accounts were compromised and permanently deleted. Despite paying for a verified security status on the platform, automated A.I. customer service systems have left Ladd unable to appeal the decision, or to seek out human help. Kristy Cameron speaks to the owner of Iron North Studio Gym on Ottawa Now.