The rapid acceleration of digitization has been driving ever more demanding expectations from customers in their online experiences, making customer experience management a top priority.In this episode, John Spencer and Paul Fipps, SVP, Customer and Partner Excellence, ServiceNow, explore what it means to be truly ‘experience-led’ as a tech firm and how to stand out in a world where everyone is trying to do the same.

The rapid acceleration of digitization has been driving ever more demanding expectations from customers in their online experiences, making customer experience management a top priority. In this episode, John Spencer and Paul Fipps, SVP, Customer and Partner Excellence, ServiceNow, explore what it means to be truly ‘experience-led’ as a tech firm and how to stand out in a world where everyone is trying to do the same.

As a tech company delivering XaaS and managed services, you face unique challenges.  Join John Spencer, Head of Product, Technology Industry, at ServiceNow, and guests as they unpack a key business priority for XaaS companies in each episode.  Get insider knowledge on the approaches that can allow cloud leaders to fight complexity, find their flow, and achieve their potential in the "everything as a service" era.

As a tech company delivering XaaS and managed services, you face unique challenges.&nbsp;&nbsp;Join John Spencer, Head of Product, Technology Industry, at ServiceNow, and guests as they unpack a key business priority for XaaS companies in each episode.&nbsp; Get insider knowledge on the approaches that can allow cloud leaders to fight complexity, find their flow, and achieve their potential in the "everything as a service" era.

XaaS Flow

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

Visit the Now Community forums

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
<a href="https://community.servicenow.com/community">Visit the Now Community forums</a>

ServiceNow Podcasts

How to Create an Exceptional Customer Experience

From the outside, you’d think digital transformation in technology companies would have higher success rates than other industries, but the data doesn’t support that. In this episode, John Spencer and George Humphrey, VP and Managing Director, TSIA, explore new TSIA research on why that is and how technology companies can unlock operational efficiency and enable new experiences in the era of XaaS.

From the outside, you’d think digital transformation in technology companies would have higher success rates than other industries, but the data doesn’t support that. In this episode, John Spencer and George Humphrey, VP and Managing Director, TSIA, explore <a href="https://your.servicenow.com/technology/home/tsia-research-report-digital-b2b-what-must-be-true">new </a><a href="https://your.servicenow.com/technology/home/tsia-research-report-digital-b2b-what-must-be-true">TSIA research</a> on why that is and how technology companies can unlock operational efficiency and enable new experiences in the era of XaaS.

Eliminating the Soul-sucking Work for our Employees and Customers

In the relentless race for innovation, how can tech companies streamline what they do and overcome the hurdles of operational complexity to drive faster time to market? In this episode, John Spencer speaks to Rohit Batra, VP and Head of Product, Telecommunications, Media and Entertainment, ServiceNow, about the need for speed in the XaaS era.

In the relentless race for innovation, how can tech companies streamline what they do and overcome the hurdles of operational complexity to drive faster time to market? In this episode, John Spencer speaks to Rohit Batra, VP and Head of Product, Telecommunications, Media and Entertainment, ServiceNow, about the need for speed in the XaaS era.

How to Create an Exceptional Customer Experience

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XaaS Flow

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