The rapid acceleration of digitization has been driving ever more demanding expectations from customers in their online experiences, making customer experience management a top priority.In this episode, John Spencer and Paul Fipps, SVP, Customer and Partner Excellence, ServiceNow, explore what it means to be truly ‘experience-led’ as a tech firm and how to stand out in a world where everyone is trying to do the same.

The rapid acceleration of digitization has been driving ever more demanding expectations from customers in their online experiences, making customer experience management a top priority. In this episode, John Spencer and Paul Fipps, SVP, Customer and Partner Excellence, ServiceNow, explore what it means to be truly ‘experience-led’ as a tech firm and how to stand out in a world where everyone is trying to do the same.

As a tech company delivering XaaS and managed services, you face unique challenges.  Join John Spencer, Head of Product, Technology Industry, at ServiceNow, and guests as they unpack a key business priority for XaaS companies in each episode.  Get insider knowledge on the approaches that can allow cloud leaders to fight complexity, find their flow, and achieve their potential in the "everything as a service" era.

As a tech company delivering XaaS and managed services, you face unique challenges.&nbsp;&nbsp;Join John Spencer, Head of Product, Technology Industry, at ServiceNow, and guests as they unpack a key business priority for XaaS companies in each episode.&nbsp; Get insider knowledge on the approaches that can allow cloud leaders to fight complexity, find their flow, and achieve their potential in the "everything as a service" era.

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