Are you having to put out fire after fire? Constantly battling against staff retention and culture mishaps? Maybe you're the problem. Rachael does a deep dive here 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

Are you having to put out fire after fire? Constantly battling against staff retention and culture mishaps? Maybe you're the problem. Rachael does a deep dive here 
Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, <a href="https://www.mechanicdesk.com.au/">Mechanic Desk</a> and Diamond Sponsor <a href="https://serviceprograms.com.au/ventavid/">Ventavid</a>. Find out more about the Workshop Whisperer - <a href="https://workshopwhisperer.com/">https://workshopwhisperer.com/</a>
Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to <a href="https://www.workshopwhisperer.com/whisperingloudly">https://www.workshopwhisperer.com/whisperingloudly</a> to claim your free Workshop Success Session with the team.

Tune in to tune up your auto repair shop! The Workshop Whisperer, Rachael Evans, is the number one business coach across Australia and New Zealand in the Auto Aftermarket. Listen as she shares the tips and strategies that will help make your business a success. Join in as she answers your questions and interviews some of the top minds of the automotive industry. And if you have any questions for Rachael, send them to admin@workshopwhisperer.com and she might answer them in an upcoming episode of Workshop Whispers!

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Platinum Sponsor, Podium, Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid.

Tune in to tune up your auto repair shop! The Workshop Whisperer, Rachael Evans, is the number one business coach across Australia and New Zealand in the Auto Aftermarket. Listen as she shares the tips and strategies that will help make your business a success. Join in as she answers your questions and interviews some of the top minds of the automotive industry. And if you have any questions for Rachael, send them to <a href="mailto:admin@workshopwhisperer.com">admin@workshopwhisperer.com</a> and she might answer them in an upcoming episode of Workshop Whispers!
Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Platinum Sponsor, <a href="https://www.podium.com/au/">Podium</a>, Titanium Sponsor, <a href="https://www.mechanicdesk.com.au/">Mechanic Desk</a> and Diamond Sponsor <a href="https://www.ventavid.com/">Ventavid</a>.

Whispering Loudly

Staffing problems, dramas at the workshop, who's to blame?

In this episode of Whispering Loudly, Melanie Sargeant and Rachel Evans discuss the importance of embracing chaos in the automotive repair business, especially during challenging economic times. They emphasize the need for auto repair shop owners to make logical decisions based on data rather than fear, and to maintain their systems and processes to ensure business success. The conversation highlights the significance of car servicing as a necessity rather than a luxury, and encourages listeners to take action despite external pressures.

Takeaways
Embrace chaos as a part of business.
Make decisions based on data, not fear.
Car servicing is essential for long-term savings.
Follow established systems for success.
Don't procrastinate in decision-making.
Economic challenges can impact customer behavior.
Maintain a logical mindset during tough times.
The work will eventually come back.
Understand the importance of profit margins.
Take action to ensure business continuity.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

In this episode of Whispering Loudly, Melanie Sargeant and Rachel Evans discuss the importance of embracing chaos in the automotive repair business, especially during challenging economic times. They emphasize the need for auto repair shop owners to make logical decisions based on data rather than fear, and to maintain their systems and processes to ensure business success. The conversation highlights the significance of car servicing as a necessity rather than a luxury, and encourages listeners to take action despite external pressures.
Takeaways
<ul>
<li>Embrace chaos as a part of business.</li>
<li>Make decisions based on data, not fear.</li>
<li>Car servicing is essential for long-term savings.</li>
<li>Follow established systems for success.</li>
<li>Don't procrastinate in decision-making.</li>
<li>Economic challenges can impact customer behavior.</li>
<li>Maintain a logical mindset during tough times.</li>
<li>The work will eventually come back.</li>
<li>Understand the importance of profit margins.</li>
<li>Take action to ensure business continuity.</li>
</ul>
Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, <a href="https://www.mechanicdesk.com.au/">Mechanic Desk</a> and Diamond Sponsor <a href="https://serviceprograms.com.au/ventavid/">Ventavid</a>. Find out more about the Workshop Whisperer - <a href="https://workshopwhisperer.com/">https://workshopwhisperer.com/</a>
Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to <a href="https://www.workshopwhisperer.com/whisperingloudly">https://www.workshopwhisperer.com/whisperingloudly</a> to claim your free Workshop Success Session with the team.

 Embrace the Chaos and Lead with Confidence

In this conversation, the hosts discuss the psychology of leadership, particularly in high-stress situations. They emphasize the importance of remaining calm and effective as a leader, the role of awareness and adaptability, and the significance of empowering team members to handle stressful moments. Techniques such as breathing exercises are suggested to manage stress effectively.

Takeaways
Support in relationships is crucial for personal growth.
Leadership involves guiding others to safety and certainty.
Stress is a necessary part of life and leadership.
Awareness of emotional states can prevent irrational decisions.
Adaptability is essential in high-pressure situations.
Empowering team members can lead to better problem-solving.
Breathing techniques can help manage stress effectively.
Trusting your team reduces the burden on leaders.
High-stress situations can be learning opportunities.
Effective leadership requires both emotional intelligence and logic.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

In this conversation, the hosts discuss the psychology of leadership, particularly in high-stress situations. They emphasize the importance of remaining calm and effective as a leader, the role of awareness and adaptability, and the significance of empowering team members to handle stressful moments. Techniques such as breathing exercises are suggested to manage stress effectively.
Takeaways
<ul>
<li>Support in relationships is crucial for personal growth.</li>
<li>Leadership involves guiding others to safety and certainty.</li>
<li>Stress is a necessary part of life and leadership.</li>
<li>Awareness of emotional states can prevent irrational decisions.</li>
<li>Adaptability is essential in high-pressure situations.</li>
<li>Empowering team members can lead to better problem-solving.</li>
<li>Breathing techniques can help manage stress effectively.</li>
<li>Trusting your team reduces the burden on leaders.</li>
<li>High-stress situations can be learning opportunities.</li>
<li>Effective leadership requires both emotional intelligence and logic.</li>
</ul>
Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, <a href="https://www.mechanicdesk.com.au/">Mechanic Desk</a> and Diamond Sponsor <a href="https://serviceprograms.com.au/ventavid/">Ventavid</a>. Find out more about the Workshop Whisperer - <a href="https://workshopwhisperer.com/">https://workshopwhisperer.com/</a>
Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to <a href="https://www.workshopwhisperer.com/whisperingloudly">https://www.workshopwhisperer.com/whisperingloudly</a> to claim your free Workshop Success Session with the team.

The Calm Leader: Strategies for Stress Management

JFDI just F-ing do it is the theme for this episode. Rachael and her team talk to lots of business owners in the same boat day after day and some of the messaging she’s providing, she provides so often that she thinks she needs to emphasise it to the world. 

This episode looks at encouraging owners to set boundaries and say no to requests that don’t serve their business or personal goals. Yes you want to do the right thing by your customers but to what extent? You cannot sacrifice your business goals, your bottom line and your staff culture just to keep the customer happy at all costs. Sometimes you can bend to meet their needs if you’re not compromising too much but keep the customer is not always right and sometimes they need to just take a hike!

Takeaways
You are the boss of your own workshop and dictate how it runs. 
Sometimes customers can put financial and personal stress on your business. 
Refer these customers to someone else. 
Maintain your integrity and look after your company goals, culture and your bottom line. 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

JFDI just F-ing do it is the theme for this episode. Rachael and her team talk to lots of business owners in the same boat day after day and some of the messaging she’s providing, she provides so often that she thinks she needs to emphasise it to the world. 
This episode looks at encouraging owners to set boundaries and say no to requests that don’t serve their business or personal goals. Yes you want to do the right thing by your customers but to what extent? You cannot sacrifice your business goals, your bottom line and your staff culture just to keep the customer happy at all costs. Sometimes you can bend to meet their needs if you’re not compromising too much but keep the customer is not always right and sometimes they need to just take a hike!
Takeaways
<ul>
<li>You are the boss of your own workshop and dictate how it runs. </li>
<li>Sometimes customers can put financial and personal stress on your business. </li>
<li>Refer these customers to someone else. </li>
<li>Maintain your integrity and look after your company goals, culture and your bottom line. </li>
</ul>
Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, <a href="https://www.mechanicdesk.com.au/">Mechanic Desk</a> and Diamond Sponsor <a href="https://serviceprograms.com.au/ventavid/">Ventavid</a>. Find out more about the Workshop Whisperer - <a href="https://workshopwhisperer.com/">https://workshopwhisperer.com/</a>
Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to <a href="https://www.workshopwhisperer.com/whisperingloudly">https://www.workshopwhisperer.com/whisperingloudly</a> to claim your free Workshop Success Session with the team.

Staffing problems, dramas at the workshop, who's to blame?

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