In this episode of Whispering Loudly, Rachel Evans and Dean discuss the complexities of conflict resolution in the workplace, particularly in auto repair shops. Dean shares five principles derived from martial arts that can help workshop owners navigate conflict effectively. These principles focus on understanding emotional dynamics, validating feelings, and establishing clear communication to resolve issues. The conversation also touches on the importance of reflection and learning from conflicts to prevent future occurrences, as well as addressing toxic team members when necessary.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.