Join Wexer CEO Paul Bowman as he speaks with Karen Mason, Head of Customer Operations at Wexer. As the lead customer contact for Wexer’s digital platform, Karen is an expert in best practices for larger and smaller fitness clubs. She shares the secrets of customizing the MyWexer portal to enhance member experience and describes how club owners can offer members everything they need without increasing operational costs.
Additional Resources:

Morten Andersen — 2025 Virtual Fitness Trend Report & 2026 Predictions
48:33

Michael Bruno — Never Give Up! Dig Deeper into Digital
27:55

Karen Mason — Embrace Digital and Capitalize on the Benefits!
16:04