This time Bobby and I talk about dealing with (supporting, talking to, understanding) people who are stressed and maybe even having something of a meltdown. We also chat about the 'how, when and if' of providing feedback (it's fraught with danger), when to lean in and help people and when to let them help themselves, 'reading the room' (non-verbal communication), the difference between sympathy and empathy and the significance of the title will be explained. Enjoy.

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