How do we create connection, rapport and trust with an audience; be it an audience of one or a thousand? And for the guy who talks to humans for a living (me), it won't surprise you to know that this question is never far from my mind. Be it a corporate group, a sporting team, a bunch of students, a flock of academics (not sure about the collective noun for academics) or a bloke called Kevin sitting a metre away, my primary objective is to understand the person or persons in front of me, in order to create a meaningful interpersonal experience. This episode is a chat about all that, and a bit more.