In this episode, Ryan Staley welcomes Max Votek, a pharmacist turned entrepreneur and co-founder of Customer Times, a leading digital consultancy. They delve into the transformative role of AI in the pharmaceutical and healthcare industries, discussing how innovations like design memory tools are revolutionizing clinical trials and decision-making processes. Max shares insights from his extensive experience working with Fortune 500 companies and highlights the importance of capturing institutional memory to enhance efficiency and innovation. The conversation also touches on the advancements in no-code tools, such as Make.com, and their potential to streamline workflows and improve productivity.

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KEY TAKEAWAYS

• The podcast discusses strategies for growing a business like a VC-backed company without taking on investors, emphasizing the importance of defining the type of business one wants to create—be it a lifestyle business, performance business, or an empire.
• Customer Times has evolved from a boutique consulting firm specializing in CRM to a global company with 1,300 specialists and 300 clients across various industries, including manufacturing, life sciences, and financial services while expanding its expertise into AI and other technology platforms.
• There is significant innovation in the pharmaceutical industry, particularly with AI tools that enhance clinical trial processes. These tools help capture and organize data, improving decision-making and efficiency in developing new treatments.
• The concept of institutional memory is highlighted as a critical area where AI can provide a "superpower" to clinical trial teams, allowing them to build on past experiences and streamline the trial process, ultimately leading to better and faster outcomes.
• The use of no-code tools like Make.com is discussed as a way to quickly prototype solutions that integrate various AI models and tools, enabling users to create content and automate processes efficiently without extensive coding knowledge.

BEST MOMENTS

"Pharma has been very close to my heart... I was passionate about implementing technology for Big Pharma... bringing new technology and new tools for this industry."

"One of the things that I think is really cool that you guys are doing is delivering breakthroughs in medicine and health due to AI."

"With these tools, companies can capture every single step of the trial process... and make that knowledge accessible for the next trial."

"The more data you feed, the more quality you would get with the newer models."

"You're doing some really cool things in heavily standardized industries, which is definitely something that everyone should focus on."

Ryan Staley

Founder and CEO

Whale Boss

ryan@whalesellingsystem.com

www.ryanstaley.io