Buying or selling a house is a complicated and often confusing process that real estate agents are smack in the middle of, and stand to benefit from. 

So what should we share when dealing with an agent, and what should we keep close to our chest?

Barfoot & Thompson real estate agent Ryan Harding joins Nadine Higgins to explain what you need to consider as a vendor or a buyer, the things agents are obligated to disclose, whether commissions are negotiable, how to spot an inflated appraisal and which sales method could get the best result.

He also reveals why conditional buyers may need to pay more, what really happens when an auction passes in, and which buyers won't reap the rewards of a 'buyer's market.'