Credit and financial-services organizations are using AI to reshape their offerings and interactions with consumers. But as Will Lansing, CEO of FICO, explains, mastering the technology is only one part of a broader transformation story for the company and the industry. “Leadership comes from followership,” he says. “It comes from people believing in the mission.” And that level of company-wide conviction is critical if executives want to solve some of AI’s hardest problems: explainability, fairness, and trust. On this episode of The McKinsey Podcast, Lansing speaks with McKinsey Senior Partner and North America Chair Eric Kutcher about what it will take to maintain FICO’s 70-year mission of enabling impartial lending, how the company can address emerging AI regulation, and how it can get the most from its data.

In this recurring series on The McKinsey Podcast, Kutcher speaks with top CEOs about the practice of leadership.

The McKinsey Podcast is regularly cohosted by Lucia Rahilly and Roberta Fusaro.