The travel journey used to run in a straight line: decide, research, book. Recent  reveals a new approach to planning, as consumers drift between dream trips, continually rethink bookings, and revise their itineraries right up to departure. On this episode of The McKinsey Podcast, McKinsey Editorial Director Roberta Fusaro speaks with McKinsey Partners Alex Gersovitz and Margaux Constantin about how social media and TV shows are increasingly sparking trip ideas, why machine readability is the new SEO, and how companies can keep travelers excited in the period between booking and arrival.

The McKinsey Podcast is cohosted by Lucia Rahilly and Roberta Fusaro.

Any unanswered questions about this episode? Send them our way at: TheMcKinseyPodcast@mckinsey.com

Theme music composed, performed, and produced by Joy Ngiaw.

The travel journey used to run in a straight line: decide, research, book. Recent <a href="https://www.mckinsey.com/industries/travel/our-insights/winning-hearts-in-an-age-of-infinite-travel-choices"></a> reveals a new approach to planning, as consumers drift between dream trips, continually rethink bookings, and revise their itineraries right up to departure. On this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, McKinsey Editorial Director Roberta Fusaro speaks with McKinsey Partners <a href="https://www.mckinsey.com/our-people/alex-gersovitz">Alex Gersovitz</a> and <a href="https://www.mckinsey.com/our-people/margaux-constantin">Margaux Constantin</a> about how social media and TV shows are increasingly sparking trip ideas, why machine readability is the new SEO, and how companies can keep travelers excited in the period between booking and arrival.
The McKinsey Podcast&nbsp;is cohosted by Lucia Rahilly and Roberta Fusaro.
Any unanswered questions about this episode? Send them our way at: <a href="mailto:TheMcKinseyPodcast@mckinsey.com">TheMcKinseyPodcast@mckinsey.com</a>
Theme music composed, performed, and produced by Joy Ngiaw.

The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

The McKinsey Podcast features conversations with experts from global management-consulting firm McKinsey & Company, focusing on the issues that matter most in business and management.

The McKinsey Podcast

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey &amp; Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

Always orbiting: How consumers plan travel experiences now

Ask shoppers about their beauty routine today, and you might be surprised: yes, skin care and fragrances, but also cold plunges, snail-mucin serums, and K-beauty products purchased via livestream. And soon, more consumers may start turning to AI agents to suss out products and make purchases. On this episode of The McKinsey Podcast, McKinsey Partners Alexis Wolfer and Sara Hudson speak with Global Editorial Director Lucia Rahilly about McKinsey’s latest State of Beauty research—including what brands need to consider to win over both humans and algorithms.

The McKinsey Podcast is cohosted by Lucia Rahilly and Roberta Fusaro.

To watch the full-length version of this interview, please visit The McKinsey Podcast’s YouTube channel.

Any unanswered questions about this episode? Send them our way at: TheMcKinseyPodcast@mckinsey.com

Theme music composed, performed, and produced by Joy Ngiaw.

Ask shoppers about their beauty routine today, and you might be surprised: yes, skin care and fragrances, but also cold plunges, snail-mucin serums, and K-beauty products purchased via livestream. And soon, more consumers may start turning to AI agents to suss out products and make purchases. On this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, McKinsey Partners <a href="https://www.mckinsey.com/our-people/alexis-wolfer">Alexis Wolfer</a> and <a href="https://www.mckinsey.com/our-people/sara-hudson">Sara Hudson</a> speak with Global Editorial Director Lucia Rahilly about McKinsey&rsquo;s latest <a href="https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/state-of-beauty">State of Beauty</a> research&mdash;including what brands need to consider to win over both humans and algorithms.
The McKinsey Podcast is cohosted by Lucia Rahilly and Roberta Fusaro.
To watch the full-length version of this interview, please visit The McKinsey Podcast&rsquo;s YouTube channel.
Any unanswered questions about this episode? Send them our way at: <a href="mailto:TheMcKinseyPodcast@mckinsey.com">TheMcKinseyPodcast@mckinsey.com</a>
Theme music composed, performed, and produced by Joy Ngiaw.

Beauty, redefined

Credit and financial-services organizations are using AI to reshape their offerings and interactions with consumers. But as Will Lansing, CEO of FICO, explains, mastering the technology is only one part of a broader transformation story for the company and the industry. “Leadership comes from followership,” he says. “It comes from people believing in the mission.” And that level of company-wide conviction is critical if executives want to solve some of AI’s hardest problems: explainability, fairness, and trust. On this episode of The McKinsey Podcast, Lansing speaks with McKinsey Senior Partner and North America Chair Eric Kutcher about what it will take to maintain FICO’s 70-year mission of enabling impartial lending, how the company can address emerging AI regulation, and how it can get the most from its data.

In this recurring series on The McKinsey Podcast, Kutcher speaks with top CEOs about the practice of leadership.

The McKinsey Podcast is regularly cohosted by Lucia Rahilly and Roberta Fusaro.

Credit and financial-services organizations are using AI to reshape their offerings and interactions with consumers. But as Will Lansing, CEO of FICO, explains, mastering the technology is only one part of a broader transformation story for the company and the industry. &ldquo;Leadership comes from followership,&rdquo; he says. &ldquo;It comes from people believing in the mission.&rdquo; And that level of company-wide conviction is critical if executives want to solve some of AI&rsquo;s hardest problems: explainability, fairness, and trust. On this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, Lansing speaks with McKinsey Senior Partner and North America Chair <a href="https://www.mckinsey.com/our-people/eric-kutcher">Eric Kutcher</a> about what it will take to maintain FICO&rsquo;s 70-year mission of enabling impartial lending, how the company can address emerging AI regulation, and how it can get the most from its data.
In this recurring series on&nbsp;The McKinsey Podcast, Kutcher speaks with top CEOs about the practice of leadership.
The McKinsey Podcast&nbsp;is regularly cohosted by Lucia Rahilly and Roberta Fusaro.

The algorithm isn’t the advantage–the team is

For decades, food and beverage companies could count on population growth and geographic expansion to create results. That engine has sputtered out, and investors have punished the sector for it—the industry shed nearly $1 trillion in enterprise value. On this episode of The McKinsey Podcast, Senior Partners Duncan Miller and Frank Sänger speak with Editorial Director Roberta Fusaro about what’s behind the massive valuation drop, why the industry’s old moat—scale and brand loyalty—no longer holds, and why leaders in food and beverage should view AI not just as a cost-cutting tool but as the engine that funds growth itself.

The McKinsey Podcast is cohosted by Lucia Rahilly and Roberta Fusaro.

 

Any unanswered questions about this episode? Send them our way at: TheMcKinseyPodcast@mckinsey.com

 

Theme music composed, performed, and produced by Joy Ngiaw.

For decades, food and beverage companies could count on population growth and geographic expansion to create results. That engine has sputtered out, and investors have punished the sector for it&mdash;the industry shed nearly $1 trillion in enterprise value. On this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, Senior Partners <a href="https://www.mckinsey.com/our-people/duncan-miller">Duncan Miller</a> and <a href="https://www.mckinsey.com/our-people/frank-sanger">Frank S&auml;nger</a> speak with Editorial Director Roberta Fusaro about what&rsquo;s behind the massive valuation drop, why the industry&rsquo;s old moat&mdash;scale and brand loyalty&mdash;no longer holds, and why leaders in food and beverage should view AI not just as a cost-cutting tool but as the engine that funds growth itself.
The McKinsey Podcast&nbsp;is cohosted by Lucia Rahilly and Roberta Fusaro.
&nbsp;
Any unanswered questions about this episode? Send them our way at:&nbsp;<a href="mailto:TheMcKinseyPodcast@mckinsey.com">TheMcKinseyPodcast@mckinsey.com</a>
&nbsp;
Theme music composed, performed, and produced by Joy Ngiaw.

Always orbiting: How consumers plan travel experiences now

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