Heritage is more than culture, traditions and tangible symbols — it also lives in the skills, knowledge and experience we pass from one generation to the next. In this conversation, Sandi Richardson, Chief People Officer at RCS, explores the importance of mentorship, skills-sharing and upskilling in creating opportunities for individuals and communities. From guidance from seniors and leaders to digital and AI literacy, we look at how South Africans can pass knowledge forward and prepare future generations for a changing world.