We've seen the data - the wait to get mental health or addiction support is getting lower and the system seems to be improving.
But the system is still under immense pressure, and too many people will have a story about being let down by those who were meant to help them or family, but why?
LISTEN ABOVE

Dr Michel Neeff: Hearing loss is totally preventable with better awareness
41:03

Dr John Cameron: Regular check ups with your GP are crucial
40:19

Alex Bartle: Bad sleep can be tied to life-shortening conditions
40:30