What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔

In this episode, Kat and Pete break it down with simple analogies (including The Wizard of Oz 👠), real-world examples like Kodak, Netflix, and Uber, and a few laughs about gym memberships and ruby slippers along the way.

Key insights you’ll learn:

💡 Why innovation = new ways of doing things (products, services, customer experience) 
💡 Why transformation = the cultural, process, and technology shifts that make innovation stick
💡 The dangers of “innovation without transformation” (and vice versa) 
💡 Practical tips for executives: how to measure success, empower people, and balance both for sustainable growth

Whether you’re a CEO, business leader, or transformation strategist, this conversation will help you rethink how to drive change, embrace AI, and build future-ready organizations.

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Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ