In this episode, we sit down with Ricki Cotter, owner of Topline Carpenters in Tauranga, New Zealand. Ricki shares his journey through the highs and lows of business ownership, including a tough financial challenge that nearly ended his company. He explains how investing in a strong team culture, refining systems and processes, and a growth mindset helped him not only survive but thrive. 

00:00  Introduction.

04:38 Sticking to a vision of the type of people you want to attract

07:22 What happens when you get your team involved in the planning and ownership of a project

09:42 Learning to let go and allowing your staff to learn and grow

11:52 Rick’s background

19:27 Sales process for not competing on price

29:14 Topline’s software stack for operating a successful business

37:16 Systems and process and combining 5 into 1

42:20 Should you build your team or processes first?

48:26 Building a strong mindset throughout challenges

53:27  Juggling family and work while running a small business

57:14 Dealing with tricky times and levelling up regardless of the economic environment

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Download Ricki’s site notes form here: https://drive.google.com/drive/folders/10hmABuqfsZauOz5HBDfWP0Od3SyXc3wx

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