Customer Experience: how to do it, how to make it real and how to make it matter. Geoff DeVito of Explora Journeys shares his background, TED talk content and the basics of creating REAL/high value customer experiences. His employer Explora is a cruise ship unlike any other on the seas, they're creating deep experience for both passengers and crew. 

We discuss hospitality and the thinking behind creating great experiences, plus how those lessons can cross over to all businesses.  

The "What's Got Our Attention" has Ken angry about self-checkout, Geoff discusses attending an AirSupply concert and Martin shares his joy of dealing with Woot.com's customer service team.