Dr. Oliver Kharraz, CEO and Founder of ZocDoc, shares insight after insight on what actually drives healthcare behaviors and influences consumers’ choices. 

All that, plus the Flava of the Week about Amazon launching a new service competitive to Hims and Hers. What is the consumer insight that this new service is based on, and how can we bypass the bias against retailers to more quickly design consumer-centered products and services? 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#373) 

Dr. Oliver Kharraz, CEO and Founder of ZocDoc, shares insight after insight on what actually drives healthcare behaviors and influences consumers’ choices. 
All that, plus the Flava of the Week about Amazon launching a new service competitive to Hims and Hers. What is the consumer insight that this new service is based on, and how can we bypass the bias against retailers to more quickly design consumer-centered products and services? 
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#373)

Healthcare Rap is the leading podcast about consumer-centered care, a.k.a. how the frontiers of digital, retail, and traditional care can work together to make healthcare easier for everyday people. It ranks in the top 5% of all podcasts globally, has been named a Top 20 Healthcare Podcast, and is one of the longest-lasting shows in the industry, with more than 300 episodes and 6 years on the air. 

Join provocative thinkers Jared Johnson and Zain Ismail as they profile disruptors and trends that are impacting the consumer experience of healthcare. 

Healthcare Rap is the leading podcast about consumer-centered care, a.k.a. how the frontiers of digital, retail, and traditional care can work together to make healthcare easier for everyday people. <a href="https://www.listennotes.com/podcasts/healthcare-rap-jared-johnson-zain-ismail-dAvhm_j30sN/">It ranks in the top 5% of all podcasts globally</a>, has been named a Top 20 Healthcare Podcast, and is one of the longest-lasting shows in the industry, with more than 300 episodes and 6 years on the air. 
Join provocative thinkers <a href="http://twitter.com/jaredpiano">Jared Johnson</a> and <a href="https://zainismail.com/">Zain Ismail</a> as they profile disruptors and trends that are impacting the consumer experience of healthcare.

Provocative thinking for healthcare innovators

Healthcare Rap

Shift Forward Health is the channel for change makers who want to build the Healthcare of Tomorrow. Subscribe to the channel and receive our entire lineup of shows hosted by a diverse collection of forward-thinking experts from around the world. One subscription, all the podcasts you need, all for free!  

Shift Forward Health is the channel for change makers who want to build the Healthcare of Tomorrow. Subscribe to the channel and receive our entire lineup of shows hosted by a diverse collection of forward-thinking experts from around the world. One subscription, all the podcasts you need, all for free!

Shift Forward Health

Shift Forward Health is the channel for change makers in healthcare. We produce thought leadership for early adopters and champions of progress in healthcare, bringing together the perspectives of highly respected leaders in health tech, marketing, finance, and human-centered design. 

Follow Shift Forward Health, and you’ll be subscribed to our entire library of shows, including long-lasting award winners like Healthcare Rap, intriguing perspectives like Healthcare Transformers, and fresh voices including Erica Olenski Johansen, Shiva Mirhosseini, and more. One subscription. All the podcasts you need. All for free. 

Shift Forward Health is the channel for change makers in healthcare. We produce thought leadership for early adopters and champions of progress in healthcare, bringing together the perspectives of highly respected leaders in health tech, marketing, finance, and human-centered design. 
Follow Shift Forward Health, and you’ll be subscribed to our entire library of shows, including long-lasting award winners like <a href="https://shiftforwardhealth.com/show/healthcare-rap/">Healthcare Rap</a>, intriguing perspectives like <a href="https://shiftforwardhealth.com/show/healthcare-transformers/">Healthcare Transformers</a>, and fresh voices including <a href="https://shiftforwardhealth.com/show/trauma-informed-life/">Erica Olenski Johansen</a>, <a href="https://shiftforwardhealth.com/show/paving-the-path/">Shiva Mirhosseini</a>, and more. One subscription. All the podcasts you need. All for free.

Zocdoc Founder Oliver Kharraz, MD (#373)

Dr. Gordon Chen’s time at ChenMed informed his perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #292 and it originally aired in October 2023. 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#374) 

Dr. Gordon Chen’s time at ChenMed informed his perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines. 
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #292 and it originally aired in October 2023. 
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#374)

GREATEST HITS: Dr. Gordon Chen On Value-Based Care’s Future (#374) 

Christophe Jacquet shares some provocative thinking about how the health, wellness, and consumer sectors are increasingly overlapping, including a health design thinking framework that helps us understand why meeting a need isn’t enough to design products and service lines that are successful. We have to consider expectations and life aspirations as well. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #175 and it originally aired in August 2021. 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#372)

Christophe Jacquet shares some provocative thinking about how the health, wellness, and consumer sectors are increasingly overlapping, including a health design thinking framework that helps us understand why meeting a need isn’t enough to design products and service lines that are successful. We have to consider expectations and life aspirations as well. 
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #175 and it originally aired in August 2021. 
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#372)

GREATEST HITS: Beyond the Customer Journey (#372)

What can we do about loneliness? The human body needs connection like it needs food, water, and shelter, yet we’re losing points of in-person connection in a tech-enabled world. 

Join Melissa Wirt, CEO and Founder of Latched Mama, and host Ann Somers Hogg as they discuss tiny habits to reduce loneliness, the need to simplify progress, and how to show up for somebody else. 

Resources: 
Latched Mama - latchedmama.com
Melissa's book, I Was Told There'd Be a Village: Transforming Motherhood through the Power of Connection - www.amazon.com/Was-Told-Thered-Village-Transforming/dp/1538759055
The “hug” that America’s mothers need now (Clayton Christensen Institute) - www.christenseninstitute.org/blog/the-hug-that-americas-mothers-need-now/

What can we do about loneliness? The human body needs connection like it needs food, water, and shelter, yet we’re losing points of in-person connection in a tech-enabled world. 
Join Melissa Wirt, CEO and Founder of Latched Mama, and host Ann Somers Hogg as they discuss tiny habits to reduce loneliness, the need to simplify progress, and how to show up for somebody else. 
Resources: 
<ul>
<li>Latched Mama - <a href="https://latchedmama.com/" data-saferedirecturl="https://www.google.com/url?q=https://latchedmama.com/&amp;source=gmail&amp;ust=1732288208000000&amp;usg=AOvVaw0dakUmcQaYKPuDHgLSIPAm">latchedmama.com</a> </li>
<li>Melissa's book, I Was Told There'd Be a Village: Transforming Motherhood through the Power of Connection - <a href="https://www.amazon.com/Was-Told-Thered-Village-Transforming/dp/1538759055" data-saferedirecturl="https://www.google.com/url?q=https://www.amazon.com/Was-Told-Thered-Village-Transforming/dp/1538759055&amp;source=gmail&amp;ust=1732288208000000&amp;usg=AOvVaw26tMUXzvgqVnpU-aw60hlL">www.amazon.com/Was-Told-Thered-Village-Transforming/dp/1538759055</a></li>
<li>The “hug” that America’s mothers need now (Clayton Christensen Institute) - <a href="https://www.christenseninstitute.org/blog/the-hug-that-americas-mothers-need-now/">www.christenseninstitute.org/blog/the-hug-that-americas-mothers-need-now/</a></li>
</ul>

Zocdoc Founder Oliver Kharraz, MD (#373)

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